Absolutely shocking customer service with no interest in solving issue. What could have been a simple fix 7 months ago is now a far larger problem which will no doubt be... Read Full Review

dreadful factors! If I could give zero stars I would. Known as Rob & Fiddle! Their bills make it almost not worth renting out any property. Overpriced repairs, Overpriced insurance & dont get me started on the close lighting charges! They charge more than most 3 bed roomed houses... Read Full Review

TERRIBLE COMPANY. customer service is the worst i have ever dealt with. over charge every year for abysmal service. STAY WELL CLEAR OF THIS COMPANY... Read Full Review

Don't even deserve one star absolute con artists! Charge a ridiculous amount of money for doing god knows what. If you miss a payment instead of contacting you by phone or email they send a letter which if you rent your flat out you don't have access too. They don't inform you by... Read Full Review

Never use this factor company. They charge too much money for a terrible service. Multiple people in our building have brought them to court for inflated bills and bad maintenance services. This company should not be in business, they are... Read Full Review

charging admin penalties when we are in lockdown - nice way to increase their cash flow not impressed very pc notices on website but in reality pay us what we want or we will charge even... Read Full Review

How dare your Finance Director call me and suggest that I am somehow in the wrong over your "misplaced not lost" keys!! Arrogance is... Read Full Review

Ross and Liddell factor where I stay. They rob us blind of £120 a year per house for approximately 35 houses to cut an area of grass that would cost approximately three pounds of petrol to do so. They do nothing else for the area at all. there is a play park half a mile from where we... Read Full Review

I have had tenants in my flat for 6 years, and wonderful and patient tenants. Since spring 2017 my tenants reported leaks in the roof, I contacted the agent and a year later it only got worse. Water pouring in wrecking my tenants flat, only until I sent video footage the agents finally took action, ... Read Full Review

It has been just over a year since I own a flat in the building that is managed by Ross & Liddell Ltd. So far, they[Ross & Liddell Ltd] forced me to give them almost £2000 for "managing the property" - but in reality all for nothing. I would defiantly avoid dealing with Ross... Read Full Review

Complete scam merchants. Only lived in a property for 24 months, all paid by monthly durect debit. When I sold and moved hit wit a bill of £160. Despite the annual charge being £90 !! Inexpicable behaviour and no coherent explanation given. You must have no shame to work for these... Read Full Review

As a landlord I would strongly advise anyone considering a property as a buy to let source of investment not to touch anything that is factored by these crooks! They arent nicknamed Robb & Fiddle for nothing! I own 2 properties in Helensburgh that they factor & I have to pay over a third to ... Read Full Review

I am not sure that anyone could provide a positive review of this company. As the property factor in our building for the past three years we have found the Management to be totally lacking, in part due to the Property managers assigned to the property who have absolutely no idea what is required... Read Full Review

absolutely terrible service we are still waiting more than 3 months to get the ground floor area of the close painted, looking at the moment for other RELIABLE property management companies for better... Read Full Review

This company sends us bills all the time without any serious discussion and even if I refuse the work they force it on and threaten me to pay the... Read Full Review

Been a model tenant for 4 years with these guys. My daughter and I were left without heating or hot water for a full day, I called them first thing that morning to be told they would contact the plumber right away only to wait in all day with no sign of a plumber. When I called them to find out... Read Full Review

Ross & Liddell are criminals. They will take your money and do nothing, if you object to paying them for doing nothing they will take you to court. I cannot emphasise enough that they should be avoided at all... Read Full Review

Unresponsive, opaque with costs and completely unable to maintain trust with the owners of the building. They were dismissed as factors of the building and my perception was that they were as unpleasant, inconsiderate and obstructive to the handover process as they could... Read Full Review

Emails ignored, phone calls not returned. Issues of common concern raised by tenants initially ignored on grounds they are not the landlords and when we as landlords raised the same issues in September they are still unresolved in December. The only thing this factor is good at is issuing (opaque,... Read Full Review

As an international real estate investor, I have dealt with managers and factors of various standards in Europe, USA and Asia. I have had this property and this factor for 3 years now, and it is amazing to see how consistent their incompetence and laziness is. It's like some have indicated: They... Read Full Review