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Edinburgh, EH12
0/5, 6 Reviews
0% Recommended
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"I have never dealt with such..."
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1 Star Review
By : 'Kirsty'
Services :
Would you recommend ? : No
Postcode : EH52
28 Jan 2020
People found this helpful13
I have never dealt with such an incompetent bunch of people in my life. We've had numerous 'Account Managers' over the 3 years we've lived here and not once have any of them bothered to call back when we have left legitimate queries. They could not be less interested in our estate and have let it fall into horrible disrepair in just 3 years!!! One resident was even told 'That's not our responsibility' - if not yours, then who R&L?! Are we meant to fix the monoblock streets ourselves until the council adopt the roads? On top of this, when several residents raised concerns about the quality of the land maintenance, they raised our factor fee by 50% a quarter with no written notice or consent from us. When challenged, they said the ground maintenance team had hiked their prices to do the job they had already said they would, but for the lower cost. We asked them to call us back to discuss...several times...6 months later and we have had zero interaction from them except a threatening letter about money owed. AVOID. AVOID. AVOID!!!!!!!!!!
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Disgruntled customer
Kirsty Armitage
Address
Ross & Liddell
6 Clifton Terrace, Edinburgh, City of Edinburgh
EH12 5DR
0131 346 8989
Services offered
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Ross & Liddell Branches (View All 5)
Absolutely hopeless ...
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1 Star Review
By : 'Disgruntled'
Services : Property Management
Sold price : £240000
Would you recommend ? : No
Postcode : KY11
24 Jan 2024
People found this helpful2
Absolutely hopeless company. Their recent change from property managers to centralised repair teams has compounded the already rubbish service to a new low level. Outstanding issues and questions on energy savings, repairs, garden maintenance and billing concerns go unanswered. emails... Read Full Review
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Without question the laziest ...
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1 Star Review
By : 'Mr'
Services : Property Management
Would you recommend ? : No
Postcode : EH16
20 Oct 2022
People found this helpful7
Without question the laziest most incompetent bunch of lying individuals you could ever have the misfortune of dealing with. Were it possible to award 0-stars I would. My only piece of advice if you are unfortunate enough to live on a development cursed by their presence is to GET A RESIDENTS... Read Full Review
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An absolutely atrocious ...
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1 Star Review
By : 'J'
Services : Letting( Property Management )
Rent PCM : £460
Would you recommend ? : No
Postcode : EH22
13 Dec 2021
People found this helpful3
An absolutely atrocious company. £60 per month but what for?? You call them to assist in resolving an issue and continue to charge you extra. But to get the issue solved/fixed you have to go through hours of calls with dreadful customer service along with an unwillingness to help. It... Read Full Review
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Beware underhand tactics! ...
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1 Star Review
By : 'Joan'
Services : Property Management
Sold price : £240000
Would you recommend ? : No
Postcode : KY11
7 Jul 2021
People found this helpful9
Beware underhand tactics! Ross and Liddell are the factors at our new build estate. We had received a first reminder for payment of fees owed. Having paid in full on 25/6, imagine my surprise when I am notified that we have been charged a late payment fee. I contacted our property manager, Peter... Read Full Review
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I have never dealt with such ...
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1 Star Review
By : 'Kirsty'
Services : Property Management
Would you recommend ? : No
Postcode : EH52
28 Jan 2020
People found this helpful13
I have never dealt with such an incompetent bunch of people in my life. We've had numerous 'Account Managers' over the 3 years we've lived here and not once have any of them bothered to call back when we have left legitimate queries. They could not be less interested in... Read Full Review
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Avoid .....simple really just ...
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1 Star Review
By : 'MrRex'
Services : Property Management
Would you recommend ? : No
Postcode : EH6
1 May 2019
People found this helpful10
There really isn't anything good to say about these people. If you want to make good money easily ....set up as a factor. You can basically be as shoddy as you like, do the bare minimum and unless there's a residents committee you're accountable to absolutely nobody and you can... Read Full Review
Comments on Agent Fees
Offensive given what they say they do and actually don\'t
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By : Wilson
21 May 2019R and L factor our estate. They have been robbing us for years. Be good for estates to get together and fight...
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