I moved in at 15 of march. I had no light in bedroom, all furniture listed on agreement were faulty, washing machine didnt work, dishwasher didnt work and shower was broken. Also I had to clean everything on my own, cupboards inside was black, same goes for walls in toilet and bathroom, all windows in house were cleaned with dirty cloth that I had to rube them with my hand to see good through the window, It looked like someone cleaned them with water with milk or just the same cloth he/she was cleaning floor or toilet. I was waiting over 3 months for Lettings to fix my shower. They told me they wont fix my light until they finish shower "everything in row my dear, we will fix everything no worry" First guy came after like 2 weeks from my first call, looked on shower and left, 2nd person who came to see my shower after like 4 weeks from when I first called that that water is dropping down in hall on my stairs said its NOT a plumber/pipe work only cubic is broken and repairing pipes wont help in anyway and he left. I called Lettings after a week because non showed up to repair my shower and I told them what this guy said and what should be done. After few weeks they send me a PLUMBERS who took down all sealing on the stairs, carpet and wooden panels with out covering them to prevent dirt and scratches. He replaced PIPE! didnt even clear after them self just left me with 4h of cleaning and of course nothing was fixed! only thing I got was a lot of scratches on wooden panels and of course owner of house will cut it out of my bound. They didnt even finish and told me they will be back next day and I didnt see them anymore. After next 2 weeks they send another guys with SILICONE! of course again nothing helped. I called them again, like 10th time, and after more weeks of no hearings I went to their agency in Poulton and I spoken with lady who, next to me called Sue, working there lady who has to deal with this stuff, and told her its URGENT because a lady is well mad already. AND? non called me so after another week I went there again and the lady again called them and, because it was Saturday and non bother to work there at Saturday, she asked a guy to leave Sue message on the desk... 4 more days and NOTHING. Yesterday doors of shower felt out and I just called Council and Ill let them deal with Lettings. DISAPPOINTING!!! the worst agent I even had and I had few already. Do not recommend it to ANYONE!!! I am wonder if owner of my house had to pay for all of these fail repairs made by probably friends or family of Lettings members, just to make them some money for nothing. I am wonder who will pay for carpet and panels they scratched and who will repair stairs which are rotten from over 3 months of water dropping on them. shame... that these people still have their jobs. they do not even bother them self to call back, its lack of respect and we are making them money!