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Poulton Le Fylde, FY6
1.3/5, 6 Reviews
17% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
No Description Found
No Staff Registered
"Well I had the misfortune of..."
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1 Star Review
By : 'Craig'
Services : Sales( I bought a property using them)
Would you recommend ? : No
Postcode : FY6
15 Nov 2016
People found this helpful5
Well I had the misfortune of contacting FH regarding a property for sale in Broughton in June 2015, to be told it was already going through, then a month later back on the market, (this is hard to believe but this went on for over a year, that it was sold then it wasn't then it was etc, it was still on their web site until a couple of months ago Sept 2016) So made a offer on a property in Poulton on a sealed bid basis, FH never got back to me to let me know how my bid was, only on phoning, when I got the reply that a higher offer had been accepted, however the property come back on the market a couple of weeks later, only by chance that I seen it back up for sale, asked FH why had they not got in contact with me to make me aware it was back up for sale.(but no-one knew why) Agreed a figure for the purchase of a property, drove 248 miles to hand deliver documents to my solicitor, was told completion would only take a few weeks as it was a cash purchase, low and behold a couple of weeks later it was back on their web site re-advertised for sale, rang FH to ask what was going on, only to be told they had accepted a higher offer, its not the fact they accepted an additional offer it is purely FH did NOT contact me to make me aware. FH have been a complete nightmare to deal with, if it was not for the fact people contact THEM to sell their properties, FH would not survive on their own strength.
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By : Matthew Hankinson
17 Nov 2016Dear Mr Birch, Thanks for taking the time to leave feedback about our service. Customer service is very important to us and all feedback helps us to inform our future training and policy planning. Myself and my team work hard to try to provide the very best customer service, even in difficult matters such as this, but as you have been left feeling dissatisfied I would greatly appreciate the opportunity to discuss this further with you. Please feel free to call me on 01253 886000 and I would be more than happy to review the action taken on this property. Kind regards, Matthew Hankinson Branch Manager - Poulton-le-Fylde Farrell Heyworth
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £375,000 | £375,000 |
| Lettings | 0% | 99% | £0 | £0 |
Address
Farrell Heyworth
8 Chapel Street, Poulton Le Fylde, Lancashire
FY6 7BQ
01253 886000
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Farrell Heyworth Branches (View All 24)
Don't ever use this ...
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1 Star Review
By : 'SUSAN'
Services : Sales (Prospective Vendor/Buyer)
Sold price : £375000
Would you recommend ? : No
Postcode : FY2
1 Oct 2020
People found this helpful2
Don't ever use this terrible company to sell or buy. We went into the Cleveleys office to ask them to value our property to put on the market, we were met by an extremely unfriendly female who seemed intent on putting us off using them, she eventually took our phone number and said their... Read Full Review
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Really, really ...
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1 Star Review
By : 'Phoebe'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : FY3
4 Sept 2020
People found this helpful0
The worst estate agency I've dealt with in my many years of renting. Beginning with an extremely pushy, tactless salesman trying to sign us up to contents and income insurance/cover, using scare tactics such as 1 in 2 people get cancer in their lifetime ...quite unbelievable. Although I... Read Full Review
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Matthew the Manager at ...
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2 Star Review
By : 'Mrs'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : Yes
Postcode : FY6
3 May 2017
People found this helpful1
Matthew the Manager at Poulton is very nice and helpful. However it's coming upto my 16 wk contract and NO sale evolved :-(. I have only given 2 stars purely because of the lack of feedback and communication from the office such as returning calls. Just one of the unlucky ones I suppose. Thanks for ... Read Full Review
Comments on Agent Fees
Good fee deal. However irrelevant if the house isn't sold.
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Well I had the misfortune of ...
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1 Star Review
By : 'Craig'
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : FY6
15 Nov 2016
People found this helpful5
Well I had the misfortune of contacting FH regarding a property for sale in Broughton in June 2015, to be told it was already going through, then a month later back on the market, (this is hard to believe but this went on for over a year, that it was sold then it wasn't then it was etc, it was... Read Full Review
Comments (1)Was this helpful?:
By : Matthew Hankinson
17 Nov 2016Dear Mr Birch, Thanks for taking the time to leave feedback about our service. Customer service is very important to us and all feedback helps us to inform our future training and policy...
Wish I had read the reviews ...
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2 Star Review
By : 'David'
Services : Other (Buying agent)
Would you recommend ? : No
Postcode : FY6
3 Oct 2016
People found this helpful4
Wish I had read the reviews first. Communication virtually non existant. I thought a big north west specialist would have been more on the ball, sadly not. Going to move onto IMove , seems like they have 'sold boards all over the Fylde area. FH boasted of a sale every 45 minutes, it seems now it ... Read Full Review
Comments on Agent Fees
Fees were acceptable, as were the tie in dates.
Comments (1)Was this helpful?:
By : Laura Gittins - Marketing Manager
17 Nov 2016Hi David, Thanks for getting in touch. Customer service is very important to us and as a result we take all feedback very seriously. I would very much like to investigate this matter further, however ...
I moved in at 15 of march. I ...
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1 Star Review
By : 'Disappointed'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : FY67
18 Jul 2013
People found this helpful4
I moved in at 15 of march. I had no light in bedroom, all furniture listed on agreement were faulty, washing machine didnt work, dishwasher didnt work and shower was broken. Also I had to clean everything on my own, cupboards inside was black, same goes for walls in toilet and bathroom, all windows ... Read Full Review
What agent could do to change your mind?
They should start respecting people who gives them work and makes them money! highly disappointing!
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