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Dunstable, LU6
1.9/5, 9 Reviews
22% Recommended
0% letting valuation accuracy
50% letting fee satisfaction
No Description Found
"Considering all the other..."
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1 Star Review
Dominic
By : 'Cat'
Services :
Would you recommend ? : No
Postcode : LU5
18 May 2013
People found this helpful2
Considering all the other reviews on here it seems I have had a lucky escape! I first viewed a property and within a couple of days I put my referencing money down. I expressed I wanted to view the property prior to moving in for a second time so. I could arrange for furniture etc. Lenwell were very quick to take my money but all other communication from then on pretty much stopped. They cancelled my appointment half hour before my second viewing without any apology, then for the following 3 weeks I could barely get hold of Dominic the lettings negotiator and when I did he kept fobbing me off with stories that work was being done on the house and they had no keys. Something later confirmed as untrue as the manager Kieron said they did have keys. little did they know but my au tie lives across the road and no contractors or workmen were going in and out the property whatsoever. A week before my agreed moving in date I had had enough of them not returning my calls so I went in person to there office. A shifty uncomfortable looking Dominic then gave me yet another story that there was a leak and the ceiling came down when the contractor was doing some work. I explained that whatever it is why couldn't he just communicate any issues with me as I had arranged removal van and my childrens school transfers etc this was causing me difficulty to arrange. Anyway after wasting my time with these idiots two days prior to my agreed moving in date I get a phone call from Lenwell saying the landlord wishes to take the property off the market. perhaps the landlord was fed up of them too?No apology nothing. Not a care or consideration that someone else was moving into my current home and me and our children would not have a home. Luckily for us another agent as found us somewhere suitable. I'm sorry for anyone who has suffered a loss from Lenwell or had to deal with them. Utterly disgusting attitude and run their business on complete ignorance and rudeness. I'm still awaiting my referencing money back but when I go to the office it seems to be shut. My advice to anyone thinking to use Lenwell STAY CLEAR OF THEM and judging the reviews on here that goes for whether your a tenant or landlord they do not seem to care....
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Julie Parsons Pierson
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 50.00% | £550 | £1,195 |
Address
Lenwell Property Services
2 West Street, Dunstable, Bedfordshire
LU6 1SX
01582 543680
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Lenwell Property Services Branches (View All 5)
Ken well we're ...
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5 Star Review
By : 'Julie'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : LU6
31 Mar 2019
People found this helpful0
Ken well we're fantastic and remain to be. They were always at the end of the phone if there was a problem. After leaving my husband after 20 years they made the whole tramatic situation easier. The lady Michelle to who I dealt with directly was fantastic needs a pay rise. So kind as were... Read Full Review
Comments on Agent Fees
Fair
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Lenwell's Dunstable are ...
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5 Star Review
By : 'Ks'
Services : Letting( As a Tenant )
Rent PCM : £1195
Would you recommend ? : Yes
Postcode : LU6
15 Mar 2018
People found this helpful0
Lenwell's Dunstable are fantastic letting agent and I would recommend their services to friends and family. All of their team are polite and professional. As a tenant, it has been a pleasure dealing with them for every step of the process. When we were finding a property to rent in... Read Full Review
Comments on Agent Fees
Good. Lenwell's fees were in line with the fees of other agents we have used. As their service is the bestbwe have received, I would say it is great value for money.
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Our flat was dirty when we ...
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1 Star Review
By : 'Sam'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : LU72
23 Jul 2015
People found this helpful4
Our flat was dirty when we moved in dead flys , dust , cobwebs in bathtub and in all rooms , broken ties in bathroom damaged floor that we got blamed for , everytime we tried to contact them they either cut us off or never called back, one of our taps in the kitchen never worked while we we're... Read Full Review
Comments (1)Was this helpful?:
By : Rob Wellstead - MD of Lenwell
23 Jul 2015Hi, So sorry to hear about your experience, this is definitely not the level of service we aim to provide. If you can contact me directly on 01582 543681 or email rob@lenwell.com I would be pleased...
OK where to start this is a ...
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1 Star Review
By : 'Avoid'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : No
Postcode : LU6
25 Jan 2015
People found this helpful3
OK where to start this is a review of Lenwell Dunstable & Lenwell Head Office Lied to when starting an agreement Asked to pay charges which should not have been levelled Vulnerable tenant harassed into paying money she should not have paid (denied and then admitted by Andrew... Read Full Review
What agent could do to change your mind?
Not lie, threaten, or harrass either landlord or vulnerable tenant. Be upfront and admit there mistakes, not cover up and lie to protect the manager Explain how they can be so bad yet achieve Gold standard ??????? >>> 1. Remove the manager from the post which he is clearly not suitable for or to be trusted in
Comments on Agent Fees
They like to charge fees when they should not be charged Exploit agreements with landlords Exploit vulnerable tenants
Comments (3)Was this helpful?:
By : Editor - Lenwell
26 Jan 2015The allegations you have made against Lenwell are very serious and something we would very much like to investigate further. Please get in touch with me via email at editor@lenwell.com and I will...
I am not surprise to read ...
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1 Star Review
By : 'Ignacio'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LU6
22 Mar 2014
People found this helpful2
I am not surprise to read such reviews of this agency in this web site, It has taken me a long time to come back here and write this review. I was renting with them for 2 years at least. I had all sort of troubles, as an example is no central heating for months with one of the coldest winters and a ... Read Full Review
What agent could do to change your mind?
I think as many other reviewers previously have stated simply by doing their job the improve in customer service will be massive. I am quite surprise to see how they are members of so many professional organisations and be bale to have so many bad customer experiences. I know we could have approached these organisations in the past and we opted not to which I think was a mistake since none should take advantage of these memberships without really deserving it. In summary you really want these reviews to improve and have better business reputation start by treating your customer with a lot more respect and honouring what is advertised and shown.
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The agent put a tenant in our ...
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1 Star Review
By : 'JAY'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : LU6
22 Oct 2013
People found this helpful4
The agent put a tenant in our house without asking how she intended to pay rent, she had zero income. The agent let our house out to a tenant who's partner was threatening to staff members even before the agreement had been signed. The agent failed to realise the tenant had not paid any rent from... Read Full Review
What agent could do to change your mind?
Maybe just doing their job would be nice for a start.
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Considering all the other ...
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1 Star Review
By : 'Cat'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : LU5
18 May 2013
People found this helpful2
Considering all the other reviews on here it seems I have had a lucky escape! I first viewed a property and within a couple of days I put my referencing money down. I expressed I wanted to view the property prior to moving in for a second time so. I could arrange for furniture etc. Lenwell were... Read Full Review
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Dear to whom this may concern ...
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1 Star Review
By : 'Katina.P'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : LU5
8 May 2013
People found this helpful3
Dear to whom this may concern I am writing to you in reference to my previous letter about the failure of Lenwells as an estate agent and the neglect in the management of my property. Since the agreement made in June 2010 the nightmare continues as to the bad experience I have had with... Read Full Review
What agent could do to change your mind?
My advice is for them to had fulfilled their obligations as I was promised my property would be returned in the state I left it. I paid Lenwells a management fee to manage property and arrange to check up on my house to insure everything was kept in order. Again they did not seem to care and fail to provide me with any paperwork as they confirm all of my file has been sent to the head office and their hands are washed from the situation. They have failed in all possible ways to protect my property, keep hold of necessary paperwork (such as insurances, inventory list, etc..), images of my property before the tenant moved in and failed to correct there incompetence.
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When I moved into ...
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1 Star Review
By : 'Grace'
Services : Letting( As a Tenant )
Would you recommend ? : No
4 Oct 2012
People found this helpful1
When I moved into bedfordshire I used lenwell to find me and my partner a flat to rent, they were vert helpful to begin with but the problems started soon after we moved in. As it got colder and we started wanting to use our heating we realised we had none. we contacted lenwell who told us to... Read Full Review
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