The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.8/5, 147 Reviews
97% Recommended
100% letting valuation accuracy
99% letting fee satisfaction
By : 'N/a'
Services : Sales(As a Vendor)
Would you recommend ? : No
Postcode : GU14
I've bought and sold a number of houses and I have found Bridges to be the worst estate agents. I won’t use them again. I have tried to work with them regarding my concerns but there was no improvement, despite chasing them and eventually making a complaint (which they closed without addressing any concerns). They've had plenty of opportunities to resolve this but they haven't so here I am writing a review to warn others! My contact was the branch manager in Farnborough ("T"). At the start he seemed enthusiastic, professional, helpful and it was my understanding that we were on the same page. I made it clear that I wanted to sell my house but I'd acknowledged various difficulties in the housing market and for this reason I asked if he felt there as anything I could do help sell my property. I was told "you've done it all". I asked him and his team to let me know if there was anything I could do to change the property once they start doing viewings and receive feedback. This all changed after I signed up. All communication from him stopped - in fact during our contract term nobody contacted me to discuss my property. Other agents would call me to check in. Two properties came for sale on my road with other agents and sold. Viewings would go ahead on my property and I wouldn't hear anything. After a few days I would follow up asking for feedback and it would go to voicemail so I'd have to wait for them to call me (to book further viewings). I would frequently be told; i) we haven't been able to contact the people ii) I didn't do the viewings but I'll ask the person who did to call you (they rarely did). There were times where they had feedback recorded on their system but nobody had bothered to tell me. Each time I explained that it's useful for me to have feedback because there maybe things I can do to get sold. I had this same conversation with at least 5 people but got the impression they didn't want to know. I would increasing receive calls from "L" in their central team to book viewings and I would also ask her for feedback but this would be referred back to the Farnborough office. I called my contact "T "and for a very brief period I received some feedback on viewings before this stopped again. It got to the point where I told them there's no point doing viewings if I never hear anything back. Things still didn't improve and it seemed I was getting very little from Bridges. I asked for feedback on a specific viewing and when our contract was due to end. I was told they didn't have this information so they'd ask T to call me. Of course he didn't, he was working that day but asked someone else to call me. I was told there is a system note that "TQ" had already called me with feedback which I had stated was incorrect. After the call I checked my phone records, text messages, voicemails and emails which confirmed the fact that they had not contacted me. So either they have lied about calling me or they've dialled an incorrect number and spoken to someone else about my property. I was told our contract had ended and he followed up by emailing me asking me to reply providing notice to end our contract! On the call he said they may have contacted my partner - this is also incorrect (and impossible) as I'm the sole seller, they do not have my partners contact details and my partner has had no involvement in the sale of my property. I replied providing notice to end our contract. I copied in T and the other person I had been dealing with, stating my concerns, as detailed above. Another agent who had sold a nearby property contacted me and was surprised my property hadn't sold. I mentioned I had found Bridges to be useless and he said he hears this a lot and he's actually taken on another property from them as the vendor has experienced similar issues to me. It was refreshing to deal with an agent who can be bothered to show interest in my property. I hadn't received a response to my email to Bridges so I followed up asking them to take my property off the market and how I get the key returned. I'd had enough. A few days went by I still hadn't heard anything so I followed up. I had previously used Bridges in 2017 to sell my previous property. I struggled to get a reply from my contact and after my property went under offer I tried to view properties they had advertised but they never came back to me so I never got to view them! I thought things would be better this time with the new contact but I was very wrong - things are far worse. Eventually the head of sales called and said he'd looked into my concerns. I stated I would never use Bridges again and remained unhappy but he had nothing to say so the call ended. I received a reply stating they had closed my complaint. To be clear it’s not resolved and this guy hasn’t listened to me as in the reply letter summarising our call he missed off various key points that we discussed. AVOID!
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 99.00% | £700 | £1,500 |
Bridges Estate Agents
1 Bridge Road, Farnborough, Hampshire
GU14 0HT
01252 370001
By : 'N/a'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : GU14
I've bought and sold a number of houses and I have found Bridges to be the worst estate agents. I won’t use them again. I have tried to work with them regarding my concerns but there was no improvement, despite chasing them and eventually making a complaint (which they closed... Read Full Review

By : 'colin'
Services : Sales( As a Vendor )
Sold price : £730000
Would you recommend ? : Yes
Postcode : GU14
Bit of a rocky start with change of personnel but when steven took over a good service was achieved. Thank you very much... Read Full Review

By : 'Pram02'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GU14
Dean from the Lettings team was professional , courteous, and very helpful to introduce the valuable Bridges lettings at FARNBOROUGH . He was true to what he said and appreciate his local knowledge of the market and what it takes to find a suitable tenant and make a informed decision. He was ... Read Full Review
By : 'T'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GU14
Myself and my partner were due to come to Farnborough, then continue on to other towns to view rental properties. On the phone with various people at Bridges, I was promised a confirmation email on 3 separate occasions, but they never sent one and instead opted for a verbal confirmation. They... Read Full Review
N\/A - didn’t incur fees at the viewing stage.
By : Daniel Pockett from Bridges Estate Agents
15 Apr 2019Dear T, Your review made for disappointing reading and I am extremely sorry to hear of the failings that you experienced when dealing with our team in Farnborough. It is clear that we could and...

By : 'Shannon'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : GU14
Jayne has been amazing throughout the process with our house purchase. We are first time buyers who didn't know what to expect and she kept us in the loop at all times with what was going on. Our solicitors weren't the best with communication and any time I needed anything I would ... Read Full Review


By : 'Ann'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GU14
James and Jayne couldn't of done anymore to get us sold and in our new home. James MacPhee work tirelessly to get everything sorted out . Would definitely use them again if we ever... Read Full Review

By : 'Mike'
Services : Sales( As a Vendor )
Sold price : £336500
Would you recommend ? : Yes
Postcode : GU14
Thank you to James Macphee and Jayne Gaskin for the whole sale service delivered. A Very professional and quick... Read Full Review
Very good. Worth every penny!


By : 'Barry'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GU14
Like to thank Kevin ,Richard and Jayne in the sale of my mums house 18 Cromwell way sold quickly and you all help out with other... Read Full Review
By : 'Caz'
Services : Sales( As a Buyer )
Sold price : £465000
Would you recommend ? : Yes
Postcode : GU14
We have recently purchased through Bridges Farnborough and have received some very good pre purchase sales progression service from Jane ensuring our sale went through on time and very good after sales service from James. Many... Read Full Review

By : 'Rob,'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GU14
I recently sold my property through Bridges in Farnborough. From the first valuation, James and all the staff at the branch were helpful, informative, and did everything they promised to. I got an excellent price for my maisonette and couldn't be happier. I would readily recommend them to... Read Full Review
Fair

By : 'Ashley'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : GU14
Jayne had been an absolute star. We had a lot of problems due to mortgage lender and she went above and beyond to sort things out for us which meant we were able to buy our house after all. She was extremely prompt in returning all my calls and emails (there were lots of) and was great at chasing... Read Full Review


By : 'DIW'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GU14
Richard provided a deep understanding of the market and a sensible valuation. The details were quickly put out to market and 'The Hub' looked after all viewings, keeping us up to date with viewings and feedback. A minor criticism would be that we were contacted by so many different... Read Full Review
Using an estate agent one accepts that the fee will be a percentage which makes them high compared with the new Internet agents, but the service was first class and the fee competitive comparing like for like.


By : 'Rebecca'
Services : Sales( As a Vendor )
Sold price : £285
Would you recommend ? : Yes
Postcode : GU14
We initially decided to sell our house in April with an online estate agent due to the lower commission fees. We chose Purple Bricks and instructed them to put our property on the market. This worked well as after organising an open house in May, we had an offer which we accepted and the sale... Read Full Review
Well worth the money.


By : 'Lee'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : GU14
We recently purchased our first property through Bridges estate agents and although the process was tricky (being a leasehold property) both Jayne and James were both on hand everytime we needed confirmation of anything. We really appreciate all the hard work they put in for us and the... Read Full Review

By : 'ConML17'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GU14
James and his team at Bridges were brilliant in selling our cottage for us. Even though we decided to show people around ourselves many of the people viewing the property commented on how great and professional their photographs were, and ultimately in my opinion this is one of the most important... Read Full Review
Reasonable

By : 'Amanda'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : GU14
A bit of a roller-coaster with Bridges & particularly Kevin. To start with we (me & my partner as the buyers & the person who became our vendor) were flat out lied to. I made an offer, another couple also made an offer, I therefore upped our offer. The person who was selling was told... Read Full Review
Bad - due to the fluctuation in the commission they charge!
By : James Macphee
21 Aug 2017We are sorry to receive a review of this nature and if you would kindly like to contact us directly in order to investigate and discuss your points, If you could call me on 01252 359888 Or email me...

By : 'Kevin'
Services : Sales( As a Vendor )
Sold price : £400000
Would you recommend ? : Yes
Postcode : GU14
Very highly recommended. Professionally presented, with lots of market information and good marketing of the property. We achieved an asking price offer with no chain the day after the property went live, so couldn't have asked for more. Sales progression with Jo and also Mark Richards was great... Read Full Review
We had 3 valuations done and I would say Bridges' fees are comparable to others


By : 'Bev'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GU16
We have exchanged contracts on our flat today and are very pleased with the service received from Mark and James throughout. They were very professional and informative and provided us with information of what was happening before our solicitor! So well done James and Mark, we would not hesitate... Read Full Review
A good deal.


By : 'Lydia'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GU14
Highly recommended! I've used Bridges Estate Agents in Farnborough to sell two of my buy to let properties recently. They go above and beyond expectations. Within 24 hours of the 1st property being put on the market, James Macphee had secured an offer for the full asking price. I had total... Read Full Review


By : 'Steve'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GU14
Professionalism at its best! We decided to sell our house through bridges in late January, 8 days later we were sold! From start to finish the 5*service we received was second to none, James was always at the end of the phone or email, he also advised us really well on our new property which we... Read Full Review
Bridges worked with us to achieve a fee that we were all happy with. Bridges are the best around as no other estate agent would work with us!!!!
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Last updated at 1/25/2016, 4:48:35 AM by allAgents