[[EDIT ORIGINAL START]] I had an awful experience whilst dealing with frank innes. I was ripped if, conned and lied to, I would recommend no one to use them!! I got in touch with Leicester's frank innes regarding a potential property to rent. Dealt with a lady named Lauren! She convinced me to pay admin fees of £240 odd pounds whilst I was searching for a guarantor. She told me if I wasn't able to get a guarantor she in this case would make an exception to refund the £240 as long as the request to cancel was within 48hours. She told me her manager had authorised this, and the exception was made for me because there was a family also interested in the same property, who were ready to make an offer but the landlord wanted me and my family as tenants rather then the other family who were interested. This was all lies, she was just eager to make a sale! Everything she had to me was all lies of course! When u called within that 48 hours to cancel it was longed out and refused. The manager lee was rude and unprofessional , Lauren was awfully rude and offensive too! The manager said Lauren had told him she did not speak about a 48 hour refund if no guarantor was found! Complete lies and completely unprofessional. I e-mailed the manager lee soon after requesting my money back and he replied refusing this! I requested head office details or the e-mail of a superior manager and I've never heard from them since! I will not let this lie. Not only because I want my money back as promised but more so because as a firm they are ripping people off, telling them anything to take money from people! I've been in touch with trading standards and am disgusted with the blatant lies told by Lauren and how unprofessional and rude the manager lee was! I would highly advise no one to use the Leicester frank innes unless you want to be conned! Don't do it! A refund would have been ideal! Even an apology a sincere one with customer care would have made me feel slightly better about Lauren's scam! But no, didnt even get a sorry. [[EDIT ORIGINAL END]] I had an awful experience whilst dealing with frank innes. I would recommend no one to use them!! I got in touch with Leicester's frank innes regarding a potential property to rent. Dealt with a lady named Lauren! She convinced me to pay admin fees of £240 odd pounds whilst I was searching for a guarantor. She told me if I wasn't able to get a guarantor she in this case would make an exception to refund the £240 as long as the request to cancel was within 48hours. She told me her manager had authorised this, and the exception was made for me because there was a family also interested in the same property, who were ready to make an offer but the landlord wanted me and my family as tenants rather then the other family who were interested. This was all lies, she was just eager to make a sale! Everything she had to me was all lies of course! When u called within that 48 hours to cancel it was longed out and refused. The manager lee was rude and unprofessional , Lauren was awfully rude and offensive too! The manager said Lauren had told him she did not speak about a 48 hour refund if no guarantor was found! Complete lies and completely unprofessional. I e-mailed the manager lee soon after requesting my money back and he replied refusing this! I requested head office details or the e-mail of a superior manager and I've never heard from them since! I will not let this lie. Not only because I want my money back as promised but more so because as a firm they are ripping people off, telling them anything to take money from people! I've been in touch with trading standards and am disgusted with the blatant lies told by Lauren and how unprofessional and rude the manager lee was! I would highly advise no one to use the Leicester frank innes! Don't do it! A refund would have been ideal! Even an apology a sincere one with customer care would have made me feel slightly better about this! But no, didnt even get a sorry.