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Leicester, LE1
1.8/5, 10 Reviews
20% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
33% sales fee satisfaction
0% letting fee satisfaction
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"My boyfriend and I enquiried..."
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1 Star Review
By : 'Elizabeth'
Services :
Would you recommend ? : No
Postcode : LE1
25 Sept 2017
People found this helpful0
My boyfriend and I enquiried about renting a property within an apartment complex, and booked on the Thursday for a viewing on the Saturday. As this was our first home together, we were very excited about looking at the property. We were told by the Agent that this was a popular area and may be reserved before our viewing, but there were lots of apartments available within the same building and she would let us know beforehand if the property we wanted to view had be let out, so we could have the option of looking at the other apartments too. I received a confirmation email but not the specific address of the apartment, just a generic postcode. On the Saturday, we turned up, paid for parking nearby and found the property by the Frank Innes sign outside. Nobody was there for us. We waited 15 minutes before calling the estate agents to see if a representative was coming to the appointment. Checking on their booking system, they found the appointment hadn't been booked and we didn't have a viewing. They questioned if I had the correct agency. I asked if someone could come and see us now, but they told us that all of the apartments in the building had been let out already and there was nothing left. The agent apologised but I felt as if his attitude was nonchalant towards us, not caring that their service was unprofessional and had wasted our time and money. We had considered looking at their other properties if the apartment didn't suit us, but they've lost two potential customers. We were left disappointed and disheartened as we were really excited about the viewing but we were let down.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 33% | £75,000 | £195,000 |
| Lettings | 0% | 0% | £420 | £600 |
Address
Frank Innes
48 Granby Street, Leicester, Leicestershire
LE1 1DH
0116 202 9933
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Frank Innes Branches (View All 24)
Adrian and all the staff ...
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5 Star Review
By : 'Nigel'
Services : Sales( As a Vendor )
Sold price : £195000
Would you recommend ? : Yes
Postcode : LE5
3 Jan 2020
People found this helpful1
Adrian and all the staff atFrank Inness .Very professional,polite,courteous a pleasure to do business with.Smooth transaction from valuation. to exchange of contracts.Well... Read Full Review
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Property ...
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5 Star Review
By : 'Maria'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : LE4
2 Nov 2018
People found this helpful0
We have to say how helpful and understanding Chloe and Gemma were through out our purchase. It was really hard at time and it took forever but they were amazing at understanding and stuck with us all the way through. Amazing girls and made us feel very welcomed from start to finish. I would... Read Full Review
Comments on Agent Fees
N/A
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Hoops... all the ...
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1 Star Review
By : 'Jo'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : LE2
15 Jun 2018
People found this helpful0
I went to view a property with Frank innes last week. After viewingnit and fallingjn love with the property I was told by the agent that I didn't fall jntobtheir affordability range. I earn 14,000 per annum and the house is 600pm. How i can't afford that when I'm already paying more... Read Full Review
Comments on Agent Fees
Beyond abhorrent fees
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My boyfriend and I enquiried ...
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1 Star Review
By : 'Elizabeth'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : LE1
25 Sept 2017
People found this helpful0
My boyfriend and I enquiried about renting a property within an apartment complex, and booked on the Thursday for a viewing on the Saturday. As this was our first home together, we were very excited about looking at the property. We were told by the Agent that this was a popular area and may be... Read Full Review
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PLEASE NEVER USE THIS AGENT ...
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1 Star Review
By : 'sheika'
Services : Property Management
Sold price : £96500
Would you recommend ? : No
Postcode : LE51
23 Nov 2016
People found this helpful2
PLEASE NEVER USE THIS AGENT they trade as frank innes to sell properties And they manage properties mainly flats as HLM management company. Sadly I have had to deal with both. I used to own a flat in Leicester Hamilton They would not carry out the repairs cleaning and window cleaning but they would ... Read Full Review
Comments on Agent Fees
Very bad
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These people are responsible ...
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1 Star Review
By : 'Meeow'
Services : Sales( As a Vendor )
Sold price : £75000
Rent PCM : £420
Would you recommend ? : No
Postcode : LE3
15 Aug 2015
People found this helpful3
These people are responsible for liaising with buyers and other estate agents and solicitors. The never reply to email and one staff member deliberately calls on my mobile when he has been asked to call at a different time. The staff member then engaged in a legnthy email battle with me over an... Read Full Review
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Was meant to be renting a ...
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1 Star Review
By : 'J'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : LE8
10 Jun 2014
People found this helpful1
Was meant to be renting a property from them. Once I'd viewed the property I called & paid a £180 holding deposit straight away, this was to supposedly remove the propert from the market so I could begin my application. Started the application process & my garantour did as well (paying... Read Full Review
What agent could do to change your mind?
Going out of business
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Where do I start? Lauren ...
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1 Star Review
By : 'Kelly'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE2
9 Jan 2014
People found this helpful2
Where do I start? Lauren 'forgot to mention' an additional £120 administration fee until the day we picked our keys up- embarrassing to say the least. No inventory received as it had not been typed up yet (this was because this was inspected the previous day before the previous tenant even moved ... Read Full Review
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[[EDIT ORIGINAL START]] I ...
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1 Star Review
By : 'Raz'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : LE5
17 Dec 2012
People found this helpful4
[[EDIT ORIGINAL START]] I had an awful experience whilst dealing with frank innes. I was ripped if, conned and lied to, I would recommend no one to use them!! I got in touch with Leicester's frank innes regarding a potential property to rent. Dealt with a lady named Lauren! She convinced me to... Read Full Review
What agent could do to change your mind?
A refund would have been ideal! Even an apology a sincere one with customer care would have made me feel slightly better about Lauren\'s scam! But no, didnt even get a sorry.
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My ex-partner told Frank ...
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1 Star Review
By : 'Esther'
Services : Sales( As a Vendor )
Would you recommend ? : No
12 Jul 2012
People found this helpful6
My ex-partner told Frank innes he was the sole owner of the property. I phoned them and told them i part owned the property. Some person called Mary was rude, unhelpful, and unprofessional. . Since then they still don't give me back any feedback regarding viewings etc. I have to keep ringing in... Read Full Review
What agent could do to change your mind?
Give more feedback on viewings and offers. You should'nt have to keep ringing the agent to find out what happening.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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