I’ve recently moved into a rental property through Frank Innes. As it’s a new experience for me the letting agents helped me step by step and were extremely helpful. All completed in a week, definitely... Read Full Review

God awful! My husband put an offer in on a property, in excess of the asking price. To be told the vendor would prefer a cash buyer. It didn't say this in the listing and he even spoke to the estate agent and they never said this. My husband drove 2 hours to view this property. The estate... Read Full Review

Our sale just completed and although living in Ashby-de-la-Zouch we chose the Coalville branch as we'd previously bought the house through Michele. Both her and Skye have been very helpful and professional whilst dealing with the sale and our buyer We trust them to deal with our purchase... Read Full Review

The service I received through every step was excellent, we viewed a property a few times had some enquiries, and the agent always obliged getting in contact with us and the vendor nothing was to much trouble for her. My nephew always bought a property through this agent and again nothing was to... Read Full Review

Excellent service throughout High quality of professionalism and great communication throughout the process. Very dedicated staff who endeavour to provide a very personal and positive experience. Even more so throughout the pandemic. Highly recommend Frank Innes Coalville Truly five star... Read Full Review

We rented a house through Frank Innes in Heather in June 2018. Never did we know at the time, that we were entering into seven months of complete hell. This house almost sent us to the point of suicide, and put so much strain on our relationship, that we almost split up. I would personally rather... Read Full Review

Trying to buy a property and I had finances arranged and no chain. Caught them out in a lie when they completely fabricated a story whilst arranging viewings and sold to a 'chosen' buyer. In my experience they're just another estate agent that is dishonest and... Read Full Review

I must say if you are looking for a property in the coalville area you don't need to speak to anyone other than Ania. She is fantastic. She gets to understand what you are looking for then proactively finds it for you. She keeps you informed and helps you secure it quickly. I can not praise... Read Full Review

I must say if you are looking for a property in the coalville area you don't need to speak to anyone other than Ania. She is fantastic. She gets to understand what you are looking for then proactively finds it for you. She keeps you informed and helps you secure it quickly. I can not praise... Read Full Review

I must say if you are looking for a property in the coalville area you don't need to speak to anyone other than Ania. She is fantastic. She gets to understand what you are looking for then proactively finds it for you. She keeps you informed and helps you secure it quickly. I can not praise... Read Full Review

The team at Coalville are not trustworthy. I was proactively invited to view a property that had yet to come on the market - they were apparently at the property taking photos on a particular day so potential buyers could come and have a 'sneaky peak'. I was told that if I was then... Read Full Review

If you would like to have constant problems let house from this company. I guarantee that you will live in hell. I have enough them constant harassment and sent my complain to Ombudsmen. You feel like you leave in prison with highly controlled guards. Making photos from outside house without my... Read Full Review

This company are very quick to take money off you but very slow to give any refund owed back to you, we are talking months ! they make up allsorts of excuses why your money hasnt been returned ie talk of offshore accounts and red tape , as you believe it ! dont expect to get your property keys... Read Full Review

I have just purchased a property through Frank Innes & had the pleasure of being looked after in a highly proffesional manor by Chrissy Lowe. Chrissy was very polite understanding & very helpful always getting back to me. If i sell inthe future i will be calling Frank Innes Thank... Read Full Review

Appalling handling of potential sale of our house, we where forced to move estate agent in order to get interest (and sale). We had no confidence in the office staff following feedback from potential buyers that it had taken them weeks to book an appointment to see our property and when challenged ... Read Full Review

terrible customer service ,know body bothered giving us feed back on house we put a offer on to find it as been sold with us not getting a chance to up the offer, worst estare agents ever dealt with in coalvile just a phone... Read Full Review