PLEASE NEVER USE THIS AGENT they trade as frank innes to sell properties And they manage properties mainly flats as HLM management company. Sadly I have had to deal with both. I used to own a flat in Leicester Hamilton They would not carry out the repairs cleaning and window cleaning but they would still request payments from flat owners as the flat owners had done a terrible mistake signing the lease. They would at first charge an admin fee of £29.38 for not paying them. Then the admin charges jumped to £144 they would use quality solicitors and charge you 150 costs if you sell a flat or transfer it again they will charge you. All of us flat owners held meetings wrote a letter to them a guy named john Ryan will come and see you but he will not reduce this charges or reduce your bill as the window cleaner does not do the window cleaning or gardener do not do gardening. I have written to them around 50 times but no use they are a scam company. Stay away from them.Their address is hlms management surveyors suite D global house Shrewsbury business park Shrewsbury SY2 6LG phone no 01743271432. It's just my luck because of them robbing everyone I decided to put the flat on the market rang the first agent frank innes of handled street Leicester a lady called zehra Osman came to see me in February she said to try them for 12 weeks And sign the contract. I was reductant but she said I had nothing to loose I can cancelled within 7 days. I said I have a photocopier let me take a copy of the contract of course once she had the signed contract she gave me no copy and said it would be sent by post. When I rang them I want to cancel the contract first thing I was informed was it was too late I said no I had seven days then she brought the price down from 1800 to 1600 from 1600 to 1500 plus vat but did not Cancelled the contract or get permission from my brother who was joint owner of the flat. She filled in the form all the boxes ticked she did not even ask if I knew anyone interested in buying the flat. With no copy of contract I didn't even know they were countrywide estate agents trading as frank innes part of the robbing company. Finally I managed to cancel my contract in may. I decided to rent the flat out and again HLM bill came through post with admin charges and I thought let me sell it through gumtree three people rang me one of them was my friend so I sold it to her for 96500. She had been to view the flat from the agency but I refused as I told the agency I was looking for at least 99k. Now 2 years down the line the co sent me a bill of 2600 including court cost and interest and valued charges etc. They are wrong as they should have given me a copy of the contract explained to me whether it's sole agency or multiple agency and the terms and conditions also when I asked them if they were members of any legal bodies etc they did not reply. Most of their staff are rude they would either not pick up the phone or not send you any other buyers. They have misbehaved and lied by not explaining the contract in detail not giving me a copy of contact. If you need any proof of either the HLM management company or frank innes both trading under countrywide Email to me sheilagadhia@gmail.com and I will provide this to you. If you have a property try sell it yourself first on gumtree or papers or internet. If you have no luck then use an online agent like house simple or remove there are many who would charge you a fraction of the price. DO NOT EVEN GO ANYWHERE NEAR frank innes or hlm