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Burnham, SL1
3.1/5, 7 Reviews
57% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
67% letting fee satisfaction
Burnham office covers: Burnham, Taplow, Dorney, Dorney Reach, Littleworth Common, Farnham Common, Farnham Royal, Cippenham.
"Negatively unforgettable..."
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1 Star Review
Lydia
By : 'Lydia'
Services :
Would you recommend ? : No
Postcode : SL3
12 Oct 2018
People found this helpful5
The property we rented from The Frost Partnership was in a disgusting state when we first moved in. I waited outside for 45 to meet the landlady for an inventory check but she never turned up, finally one of the Frost employees came to give me a set of keys and quickly drove off again. The drains were blocked and the toilet seat was broken, they told us to fix it ourselves and send any receipts to the landlord who then refused to pay because we didn't ask permission first. There was a cracked window, broken blind, dirty wet shower curtain left on the floor, dust everywhere and damp patches on the walls. They told us it would be unfurnished but dirty damaged furniture was there when we arrived. We reported everything to Frost on many occasions but no action was taken for SIX MONTHS until someone came to take photos and write a formal report and still nothing was done to rectify any problems. It astonishes us that Frost think it acceptable to rent an almost unhabitible property such as that one and deal with landlords who breach almost all clauses of their contracts.
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By : Christine Bruce
16 Oct 2018Having looked into the details on your file, I can see that we had booked a check in and inventory for your tenancy which would have detected the issues you report. Unfortunately, this was cancelled by the landlord the day before you were due to move in. The landlord informed us that she would carry out her own check in with you instead, but failed to turn up for this. We were therefore asked to attend, take meter readings and provide you with keys. The maintenance issues were not instantly apparent, although you reported them later that day. These were immediately relayed to the landlord who, after repeated requests, refused to remedy them. Unfortunately without the landlord's permission we are unable to proceed with repairs. As soon as the landlords' intentions became apparent we advised you to give notice on the tenancy. We have also terminated our contract with this landlord and will not deal with her again. We are extremely disappointed to hear of your discomfort. There were genuine maintenance issues that needed to be carried out but the landlord refused, despite numerous requests from us. Whilst this does not make up for your negative experience in renting this property, I hope you can see that we have taken steps to ensure this does not happen to future tenants.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £239,950 | £239,950 |
| Lettings | 100% | 67% | £1,500 | £1,500 |
Areas covered
- SL1
Address
The Frost Partnership
73 High Street, Burnham, Berkshire
SL1 7JX
01628 666632
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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The Frost Partnership Branches (View All 15)
I am truly grateful for Pina ...
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5 Star Review
By : 'Mr'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SL4
10 Sept 2019
People found this helpful0
I am truly grateful for Pina Fogarty's service, her professionalism and attention to detail has made my experience with The Frost Partnership a positive one. She is simply... Read Full Review
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Worst estate agents ...
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1 Star Review
By : 'John'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : SL4
30 Dec 2018
People found this helpful7
These guys are total con artists. I rented a flat for a year and was considering extending. The rent was already high for the postcode and then they tried to up it further, claiming it was the Landlord's decision. The Landlord lived in America and was on a hugely different time zone yet... Read Full Review
Comments on Agent Fees
Average
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Negatively unforgettable ...
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1 Star Review
By : 'Lydia'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SL3
12 Oct 2018
People found this helpful5
The property we rented from The Frost Partnership was in a disgusting state when we first moved in. I waited outside for 45 to meet the landlady for an inventory check but she never turned up, finally one of the Frost employees came to give me a set of keys and quickly drove off again. The drains... Read Full Review
Comments (1)Was this helpful?:
By : Christine Bruce
16 Oct 2018Having looked into the details on your file, I can see that we had booked a check in and inventory for your tenancy which would have detected the issues you report. Unfortunately, this was cancelled ...
My wife and I recently sold ...
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5 Star Review
By : 'TONY'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SL1
31 Aug 2018
People found this helpful1
My wife and I recently sold our house in Burnham through The Frost Partnership. We have nothing but praise for their dedication, courtesy and honesty during what was a period of stress for us. We were given immediate feedback of any comments made by prospective buyers. We originally bought a... Read Full Review
Comments on Agent Fees
Fees in line with QUOTES FROM OTHER LOCAL AGENTS.local agent
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I rented a one bedroom ...
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1 Star Review
By : 'Adil'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SL2
6 Oct 2017
People found this helpful10
I rented a one bedroom apartment in Slough with frost and from day one it was a joke. Pooja took us to the property, she was bored, not interested and rushed us. We still took the place anyways. There was no problems for about 9 months, this was because there was no issues until then. Issue... Read Full Review
Comments on Agent Fees
Average
Comments (2)Was this helpful?:
By : Samita
22 Aug 2018Oh My God!! I am currently renting with them and have just been in the property for 2months and there have been issues after issues. Pooja is not only patronising but extremely rude and literally...
First class service from all ...
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5 Star Review
By : 'Andrew'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SL1
5 May 2017
People found this helpful0
First class service from all in the branch. Especially from Wendy Taylor on the house lettings. Honest and fair . I have confidence as a landlord that she finds the right tenant for my properties , is always very pleasant . She looks after the tenants keeping them happy but always looking out for... Read Full Review
Comments on Agent Fees
Good
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Hi Al,l Further to review ...
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4 Star Review
By : 'Navid'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SL2
16 Dec 2015
People found this helpful0
Hi Al,l Further to review messaged earlier regarding Frost Partnership , I have since received call from the frost partnership and all misunderstandings have been cleared. I retract all my earlier statements with immediate effect. Issue has now been resolved. Many thanks to Forst... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
RICS and part of the Property Redress Scheme.
Last updated at 5/21/2024, 4:36:55 AM by allAgents
