The UK's Largest Customer Review Website for the Property Industry
Aldershot, GU11
3.9/5, 19 Reviews
63% Recommended
89% sales valuation accuracy
0% letting valuation accuracy
90% sales fee satisfaction
25% letting fee satisfaction
No Description Found
"We have had enough of these..."
Share On : 
1 Star Review
Frank
Laura
By : 'Boostug'
Services : Sales(Prospective Vendor/Buyer)
Sold price : £178500
Would you recommend ? : No
Postcode : GU11
5 Mar 2018
People found this helpful10
We have had enough of these people now. Bridges Estate agents continually misrepresented us and our interests for the entire time they had sole selling rights, we were ignored, lied to, insulted and basically forced into a position where we had to seek the help of another agent or lose our new home. It really came down to the final days of our mortgage offer. We are disappointed because the behaviour of their employees throughout was that of people who knew they could get away with it, people who were used to treating unsuccessful sales as natural wastage, rather than as individual cases, cases of people and families who put their lives on hold, often for months, during the house buying process. As soon as we attempted to seek the help of another agent after Bridges had recommended two unsuitable buyers in a row which resulted in two failed sales and months of our lives wasted and ignored our requests to remarket the property during both of these sagas, repeatedly. One of their agents approached the previous owners of our current home and attempted to sabotage our purchase, when they themselves were in danger of their chain also breaking down due to the delays. Leaving them feeling quite shocked by her behaviour. We are disappointed because the property industry is so poorly regulated and monitored that, behaviour which should be illegal can actually be considered as nothing more severe than immoral, and that apparently, is acceptable. We are disappointed because at the hands of Bridges we have had one of the most stressful periods of our lives and our marriage and if I was to walk in to their office tomorrow, the person who tried to take my wife's dream home out from under her would just look at me and smile. We are furious, that even though we have raised a complaint with the Property Ombudsman and the case is under review, that Bridges have tried to intimidate us with threats of legal action to recoup a fee that they didn't earn. Including filing a court Judgement against us, without ever revisiting our complaint, offering negotiations, or third party mediation. Their Associate Director admitted to me in person (while trying to get me to knock £10,000 off the market value of our property because his poorly trained agents couldn't sell it) that he had to enforce their contract because if he didn't it would set a precedent. Basically, BRIDGES ALWAYS GET THEIR MONEY, regardless of the outcome for their customers. We feel that the cost of raising claims against us against the cost of the actual claim shows that it is extremely important to Bridges that no one ever disputes their contract, their fee or their services. We do and its about time that we raised awareness of what we feel this company is about. We are sure that many people before us have been scared into handing over their money after similarly bad experiences and we would like to prevent that happening to even one more person in the future. This is just my experience, you can make up your own minds but I would recommend any other agent in the area. Point to note: Belviour sold our place in a week with no problems.
Comments on Agent Fees
The only thing they care about
Was this helpful?:
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89.00% | 90% | £178,500 | £665,000 |
| Lettings | 0% | 25% | £1,000 | £1,400 |
Address
Bridges Estate Agents
67-69 High Street, Aldershot, Hampshire
GU11 1BY
01252 361501
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Bridges Estate Agents Branches (View All 9)
Unprofessional behaviour no ...
Share On :
1 Star Review
By : 'Solomon'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GU11
19 Dec 2020
People found this helpful0
Unprofessional behaviour no information about properties and services rude behaviour and I don't think we need their services as too many agents are far better than... Read Full Review
Comments (2)Was this helpful?:
By : John Spencer
1 Aug 2022Do not deal with these people, they are highly unprofessional. The woman who deals with many of the sales, Laura Scanlan, is the main one to avoid. She is only interested in making commission and ...
Stay ...
Share On :
1 Star Review
By : 'Paul'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GU12
24 Apr 2019
People found this helpful2
After having dealt with Bridges Letting Agent, I have had the most horrific customer service. First they tried to move me into a property that had health and safety issues, after I refused to move in they then charged me a second admin fee to move into another property. Their manager Richard Baugh... Read Full Review
Comments on Agent Fees
Awful. £550 for a few bits of paper, then charged me a further £200 because I couldn\'t move into the house because it was not safe!
Comments (0)Was this helpful?:
Glad not to have to use ...
Share On :
1 Star Review
By : 'Never'
Services : Sales( As a Vendor )
Sold price : £665000
Would you recommend ? : No
Postcode : GU11
30 Mar 2019
People found this helpful1
We decided to use bridges thinking their aggressive sales tactics would ensure a quick sale, unfortunately this was far from the truth, they had agents showing the house who could not answer basic questions about the house due to a lack of perpeeation on their behalf and answering questions wrongly ... Read Full Review
Comments on Agent Fees
Average
Comments (2)Was this helpful?:
By : James Baldry
16 Apr 2019Thank you for your feedback. It was a shame that out of all of the properties we had listed for sale in Cranmore Lane at the time, yours was one that we could not agree a sale on. Especially after...
Clear Communication , Fast ...
Share On :
5 Star Review
By : 'Dr.'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : GU12
8 Aug 2018
People found this helpful0
End of tenancy return of the deposit with a landlord who isn't in the country. Cody was my only communication with in Aldershot. She managed to draw an agreement, send to landlord and to me agreeing of any deductions. And the return of the deposit. Within 3 days from tenancy ending . Fair... Read Full Review
Comments on Agent Fees
Good (worth it)
Comments (0)Was this helpful?:
I have just used Bridges for ...
Share On :
5 Star Review
By : 'JC'
Services : Sales( As a Vendor )
Sold price : £320000
Would you recommend ? : Yes
Postcode : GU12
7 Mar 2018
People found this helpful0
I have just used Bridges for a sale and purchase of property and the team in Aldershot have been great. Second time lucky on the sale as first one fell through and Nikki has been a star in getting this progressed for me. She listened to me stress out and moan and delivered a first class... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
We have had enough of these ...
Share On :
1 Star Review
By : 'Boostug'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £178500
Would you recommend ? : No
Postcode : GU11
5 Mar 2018
People found this helpful10
We have had enough of these people now. Bridges Estate agents continually misrepresented us and our interests for the entire time they had sole selling rights, we were ignored, lied to, insulted and basically forced into a position where we had to seek the help of another agent or lose our new... Read Full Review
Comments on Agent Fees
The only thing they care about
Comments (0)Was this helpful?:
What a great team from start ...
Share On :
5 Star Review
By : 'Simon'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : GU12
3 Jan 2018
People found this helpful0
What a great team from start to finish Great communication regular updates No trouble recommending to anyone thank you all but especially Nikki Best... Read Full Review
Comments (0)Was this helpful?:
Both Laura & Nikki were ...
Share On :
5 Star Review
By : 'Lynn'
Services : Sales( As a Vendor )
Sold price : £340000
Would you recommend ? : Yes
Postcode : GU11
9 Nov 2017
People found this helpful0
Both Laura & Nikki were absolutely fantastic with sale of our house. Reassurance and help all the way. Truly both... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Our sincere heartfelt thanks ...
Share On :
5 Star Review
By : 'Gary'
Services : Sales( As a Vendor )
Sold price : £340
Would you recommend ? : Yes
Postcode : GU11
8 Nov 2017
People found this helpful0
Our sincere heartfelt thanks and appreciation of the truly outstanding customer services provided and exceeding in displaying their professional... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Service was great and helped ...
Share On :
4 Star Review
By : 'Martin'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : GU12
4 Nov 2017
People found this helpful0
Service was great and helped me move my new property along. Contacted me back promptly when messages left. Thanks... Read Full Review
Comments (0)Was this helpful?:
I would like to thank ...
Share On :
5 Star Review
By : 'Guzman'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : GU11
27 Jun 2017
People found this helpful0
I would like to thank everyone at Bridges for all their help with the purchase of my property, especially Nikki and Frank. From the initial viewing with Laura, they were very supportive from start to finish. Any queries I had were responded to and advice readily given. I can thoroughly recommend... Read Full Review
Comments (0)Was this helpful?:
As a landlord, with my first ...
Share On :
1 Star Review
By : 'Palmer'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : No
Postcode : GU11
21 Jun 2017
People found this helpful2
As a landlord, with my first tenants I was very happy with Bridges, my tenants paid their rent on time and when they moved out the house it was left clean and tidy, I had no cause for complaint. However, with the second tenant, he never paid his rent on time, he did not respond to telephone calls... Read Full Review
Comments on Agent Fees
Higher than Purple Bricks and the like, who provide the same service.
Comments (0)Was this helpful?:
Everything you could want ...
Share On :
5 Star Review
By : 'Bill'
Services : Sales( As a Vendor )
Sold price : £309950
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : GU12
6 Mar 2017
People found this helpful0
Everything you could want from an estate agent . Honest , reliable and above all They keep their promises . They provide their customers with a coordinator who keeps everyone in the chain informed at all times . First rate service all round . House moves are stressful these guys are with you... Read Full Review
Comments on Agent Fees
Great value for money.
Comments (0)Was this helpful?:
I found both Mark and Zoe ...
Share On :
5 Star Review
By : 'Mel'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : GU14
27 Feb 2017
People found this helpful0
I found both Mark and Zoe very open, not pushy and informative... Very good people! I felt very comfortable with the way they responded to my emails and with some of the complicated demands of the solicitors. I am extremely happy with all the dealings and the final move to the... Read Full Review
Comments on Agent Fees
I purchased so no fee paid.
Comments (0)Was this helpful?:
Being a first time buyer with ...
Share On :
5 Star Review
By : 'CharleneV10'
Services : Sales( As a Buyer )
Sold price : £275000
Would you recommend ? : Yes
Postcode : GU12
23 Feb 2017
People found this helpful0
Being a first time buyer with my husband, the whole buying process seemed very scary and complicated! we used bridges and looked at several houses until we found one we both loved! the team at bridges were very good at contacting us and getting us booked in for viewings. Once we had our offer... Read Full Review
Comments on Agent Fees
N/A as we were only buying.
Comments (0)Was this helpful?:
Massive thank you to Nikki ...
Share On :
5 Star Review
By : 'Mr'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : GU
15 Feb 2017
People found this helpful0
Massive thank you to Nikki & Simon Evans for purchase of our house. We never felt that we were 1st time buyer. They been really professional thorough our the process. Kept me updated every week and liaised with all the parties very effectively. Excellent customer service and very friendly all... Read Full Review
Comments (0)Was this helpful?:
Huge thank you to all at ...
Share On :
5 Star Review
By : 'Hazel'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : GU11
10 Feb 2017
People found this helpful0
Huge thank you to all at Bridges in Aldershot, especially Nikki and Mark who worked really hard to help with the sale of my... Read Full Review
Comments (0)Was this helpful?:
Over the moon with the ...
Share On :
5 Star Review
By : 'Stacy'
Services : Sales( As a Vendor )
Sold price : £280000
Would you recommend ? : Yes
Postcode : GU11
8 Feb 2017
People found this helpful0
Over the moon with the service we received, nothing was too much trouble (however many emails I sent!). Felt totally supported, and that they were always working towards getting the best price for us in the smoothest way possible. Many thanks Laura and... Read Full Review
Comments (0)Was this helpful?:
My partner & I Moved ...
Share On :
5 Star Review
By : 'Andrew'
Services : Sales( As a Buyer )
Sold price : £340000
Would you recommend ? : Yes
Postcode : GU11
28 Jan 2017
People found this helpful0
My partner & I Moved recently and has amazing service from jo and Alan would happily use them again and would recommend bridges to anyone... Read Full Review
Comments on Agent Fees
GOOD
Comments (0)Was this helpful?:
1 - 19 of 19 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
