Hilbery Chaplin

Incompasionate, and ruthless! , tenancy nightmares! Treated shocking, personal grudge by property manager for asking them to fix issues! Next thing I was served notice! No reason after a decade of tenancy ! ..... throughout my tenancy shocking property management anti social behaviour ignored ... Read Full Review

Lack of communication , apology and took until Tuesday to give a reason why a landlord did not turn up Saturday at 4.30 pm to do a viewing of an apartment ! The reason why is baffling and not even to have decency to turn up to show the apartment or to say sorry im going to consider someone else ! ... Read Full Review

Terrible experience, was left with a feeling of discrimination because we aren’t British So we found a house for rent on their website and my partner called them to book a viewing( they had no pics on the website just with the front of the house) We barely managed to get an ... Read Full Review

Laindon branch allows customers to dispose of PPE masks and makes no attempt to pick them up or arrange a cleaner to do ... Read Full Review

Not to be trust .... got my property for 4 months and booked 9 viewings but only 6 turn up of which 4 we need to do it ourselves and they started giving us feedback for people who didnt turn up and when started questioning they said they got feedback wrong on different properties....also be careful ... Read Full Review

Horrible experience with Hilbery Chaplin agency (Janet Roberts), no chance to get deposit back, complete shock as property were left in very good condition. And always by the 3 month check ups everything to them was perfect and at the end they leave you with empty ... Read Full Review

I have been very disappointed with the service I have received so far as a buyer for a property being advertised through Hilbery Chaplin. We arranged a viewing for a property, and they did not even show up -we waited 30 minutes and no phone call or notification to say that they weren't ... Read Full Review

Its only once you have signed are hilbury happpy to tell you that the landlords are a nightmare, and the chances of getting your deposit back is zero. They immediately try to scare you by happily sharing the horror stories of past tennants challenges and dont bother disputing anything as you will ... Read Full Review

Janet Roberts is a rude and unhelpful lady. I am told she is the only person who looks after prosperty management, 1 member of staff! How is that possible? She is never available to take a call, plus she never responds to any messages. When you do speak to her (normally just by luck, ringing and ... Read Full Review

We used Hilbery Chaplin to sell our flat in Brentwood and after a terrible experience with another agent in the area, we were unbelievably impressed with the professionalism shown all round. Dan and James were fantastic throughout the sale process and got us more viewings than expected and achieved ... Read Full Review

Hilbery Chaplin have been fantastic in helping me sell my home. The sales team were very good and always kept me informed of any updates. Jack and Conor in particular are outstanding members of the team. Conor took the time to come and see the property himself before showing it to any potential ... Read Full Review

We used hilbery chaplin to recently sell our property in pitsea. Right from our first meeting with Paul we found them honest and professional. I mainly spoke to Jack with regards to the sale and the viewings. He was polite and friendly and nothing was too much trouble. He kept me informed with all ... Read Full Review

Corinne was so helpful and supportive throughout the purchase, we had a long wait but she provides regular updates and ... Read Full Review

The Romford lettings team have been so helpful with helping find me a tenant. Robert and his team are by far the most professional and helpful agent I have used in the local area. I will be highly recommending them to friends. Thanks for all your ... Read Full Review

I experienced an excellent service from Hilbery Chaplin when selling my late father's house. The staff were at all times courteous & professional and, given the circumstances, appropriately sensitive to the situation. As I live abroad, all viewings had to be carried out by the agent and yet ... Read Full Review

Best estate agent ever dealt with - kind, courteous, helpful & incredibly professional all the way through the process. Highly recommended and very ... Read Full Review

Finding our new house has been a fantastic experience with this agency. Very understanding, professional and reliable. Qualitative services and ... Read Full Review

My personal experience with Hilbery Chaplin is quite negative. When viewing properties their staff have often been late and unknowledgeable. They were managing one of the properties I was renting and considering they charged a reasonably high commission at the start of the tenancy, they were next ... Read Full Review

Non Professional Arrogant Rude. No respect for Tennants. Dodgy behaviour Try to trap innocent customer. They are the reason why agents have bad reputation. I am a lease Holder on one of their managed property. They made my life miserable by their rude non Professional behaviour. They ... Read Full Review

Incompetant agent, rude, do not reply to emails. DO NOT USE I have used many letting agents these are lazy,incompetant, useless and do not take any responsiblitly for there ... Read Full Review