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Romford, RM1
1.4/5, 11 Reviews
9% Recommended
67% letting valuation accuracy
67% letting fee satisfaction
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"Very..."
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1 Star Review
By : 'Andrew'
Services :
Rent PCM : £1275
Would you recommend ? : No
Postcode : RM6
23 May 2018
People found this helpful1
Its only once you have signed are hilbury happpy to tell you that the landlords are a nightmare, and the chances of getting your deposit back is zero. They immediately try to scare you by happily sharing the horror stories of past tennants challenges and dont bother disputing anything as you will lose. Its an immediate answer, brush you off and to take no responsibilty themselves. They even have said "its business" but dont seem to care that the tenant may feel business does not mean there should be no morales. It could be seen as very very sly, underhand and i hate to say, but extremely "old school" agency tactics. If what they immediately say is true, its not good business to represent such bad landlords just for the sake of a buck. Been left feeling utterly sitched up (as well as out of pocket)
Comments on Agent Fees
expensive
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By : Daniel Pleydell
25 Jun 2018Dear Andrew Thank you for your comments, i am dissapointed that you feel this way however i can assure you that Hilbery Chaplin take matters like this very seriously. I am aware of the property this relates to and whilst i understand your frustration the issues with regard to deposit disputes are handled by the Tenancy Deposit Scheme if you feel a Landlord is being unfair. I am aware you chose to not dispute the landlords claim which is entirely your decision. As an agent we are to take instructions from our client (the landlord) but we follow the rules to the point. We cannot be held responsible for a landlords actions but if you have a complaint about our conduct as a company then please feel free to contact me. I wish you all the best Daniel Pleydell MARLA, MNAEA Head of Lettings Hilbery Chaplin
By : Daniel Pleydell
25 Jun 2018Dear Andrew Thank you for your comments, i am dissapointed that you feel this way however i can assure you that Hilbery Chaplin take matters like this very seriously. I am aware of the property this relates to and whilst i understand your frustration the issues with regard to deposit disputes are handled by the Tenancy Deposit Scheme if you feel a Landlord is being unfair. I am aware you chose to not dispute the landlords claim which is entirely your decision. As an agent we are to take instructions from our client (the landlord) but we follow the rules to the point. We cannot be held responsible for a landlords actions but if you have a complaint about our conduct as a company then please feel free to contact me. I wish you all the best Daniel Pleydell MARLA, MNAEA Head of Lettings Hilbery Chaplin
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 67% | 67.00% | £1,000 | £1,300 |
Address
Hilbery Chaplin
86 Market Place, Romford, Essex
RM1 3HQ
01708 773666
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Hilbery Chaplin Branches (View All 6)
Incompasionate, and ruthless! ...
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1 Star Review
By : 'Louise'
Services : Property Management
Would you recommend ? : No
Postcode : RM1
28 Feb 2023
People found this helpful2
Incompasionate, and ruthless! , tenancy nightmares! Treated shocking, personal grudge by property manager for asking them to fix issues! Next thing I was served notice! No reason after a decade of tenancy ! ..... throughout my tenancy shocking property management anti social behaviour ignored... Read Full Review
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Lack of communication , ...
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1 Star Review
By : 'David'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1295
Would you recommend ? : No
Postcode : CM4
17 Nov 2020
People found this helpful1
Lack of communication , apology and took until Tuesday to give a reason why a landlord did not turn up Saturday at 4.30 pm to do a viewing of an apartment ! The reason why is baffling and not even to have decency to turn up to show the apartment or to say sorry im going to consider someone else !... Read Full Review
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Terrible experience, ...
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1 Star Review
By : 'Ana'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : RM1
5 Oct 2020
People found this helpful1
Terrible experience, was left with a feeling of discrimination because we aren’t British So we found a house for rent on their website and my partner called them to book a viewing( they had no pics on the website just with the front of the house) We barely managed to get an... Read Full Review
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Horrible experience with ...
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1 Star Review
By : 'Rada'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CM4
7 Aug 2019
People found this helpful1
Horrible experience with Hilbery Chaplin agency (Janet Roberts), no chance to get deposit back, complete shock as property were left in very good condition. And always by the 3 month check ups everything to them was perfect and at the end they leave you with empty... Read Full Review
Comments (1)Was this helpful?:
By : Janet Roberts
16 Oct 2019It is unfortunate that you feel the need to leave a review of this nature. However, you have been given the opportunity to dispute the deposit claim via a government backed scheme that protects your ...
Very ...
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1 Star Review
By : 'Andrew'
Services : Letting( As a Tenant )
Rent PCM : £1275
Would you recommend ? : No
Postcode : RM6
23 May 2018
People found this helpful1
Its only once you have signed are hilbury happpy to tell you that the landlords are a nightmare, and the chances of getting your deposit back is zero. They immediately try to scare you by happily sharing the horror stories of past tennants challenges and dont bother disputing anything as you will... Read Full Review
Comments on Agent Fees
expensive
Comments (2)Was this helpful?:
By : Daniel Pleydell
25 Jun 2018Dear Andrew Thank you for your comments, i am dissapointed that you feel this way however i can assure you that Hilbery Chaplin take matters like this very seriously. I am aware of the property...
Janet Roberts is a rude and ...
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1 Star Review
By : 'Mo'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : No
Postcode : SS15
25 Dec 2017
People found this helpful3
Janet Roberts is a rude and unhelpful lady. I am told she is the only person who looks after prosperty management, 1 member of staff! How is that possible? She is never available to take a call, plus she never responds to any messages. When you do speak to her (normally just by luck, ringing and... Read Full Review
Comments on Agent Fees
Bad - high, expensive for the bad service they provide
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The Romford lettings team ...
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5 Star Review
By : 'Teddy'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : RM7
9 Apr 2017
People found this helpful0
The Romford lettings team have been so helpful with helping find me a tenant. Robert and his team are by far the most professional and helpful agent I have used in the local area. I will be highly recommending them to friends. Thanks for all your... Read Full Review
Comments on Agent Fees
Very reasonable
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Non Professional Arrogant ...
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1 Star Review
By : 'Whistle'
Services : Property Management
Would you recommend ? : No
Postcode : RM6
14 Nov 2013
People found this helpful4
Non Professional Arrogant Rude. No respect for Tennants. Dodgy behaviour Try to trap innocent customer. They are the reason why agents have bad reputation. I am a lease Holder on one of their managed property. They made my life miserable by their rude non Professional behaviour. They... Read Full Review
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Incompetant agent, rude, do ...
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1 Star Review
By : 'Landlord'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SS15
7 Jan 2013
People found this helpful6
Incompetant agent, rude, do not reply to emails. DO NOT USE I have used many letting agents these are lazy,incompetant, useless and do not take any responsiblitly for there... Read Full Review
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My complaints are too long to ...
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1 Star Review
By : 'J'
Services : Letting( As a Owner )
Would you recommend ? : No
22 Aug 2012
People found this helpful6
My complaints are too long to outline in full here. I will just list bullet points instead - high charges - terrible customer service - arrogant/incompetent... Read Full Review
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- Very poor communication ...
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1 Star Review
By : 'Exteremely'
Services : Letting( As a Tenant )
Would you recommend ? : No
24 Jul 2012
People found this helpful5
- Very poor communication - Very rude and abrupt on the telephone - Generally... Read Full Review
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