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Romford, RM1
1.4/5, 11 Reviews
9% Recommended
67% letting valuation accuracy
67% letting fee satisfaction
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"Terrible experience,..."
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1 Star Review
Janet
By : 'Ana'
Services :
Rent PCM : £1300
Would you recommend ? : No
Postcode : RM1
5 Oct 2020
People found this helpful1
Terrible experience, was left with a feeling of discrimination because we aren’t British So we found a house for rent on their website and my partner called them to book a viewing( they had no pics on the website just with the front of the house) We barely managed to get an appointment after many calls , each time we were given different excuses ( Blaming the actual tenant that she doesn’t want anyone in the house yet while she is there) Every time my partner was given a new excuse , then I called and I asked if the house is on the market or not and said to them that we are interested in the house but we can’t be kept on hold for ever and that if we cannot see the house we will go for other properties cause we will not wait for any more longer and suddenly in 10-15 minutes they were able to book an appointment When I called I was given total different reasons then what my partner was told so from the start everything was weird. We managed to see the house , the tenant , a very nice lady showed us around , she told us very clear that what the agency said to us was total lie and that she had nothing against viewings We saw the house on a Saturday and we decided to take it so on a Monday morning first hour we called them to tell them we want to start the procedures and guess what again we be been put on hold ( wait a little bit to speak with the landlord, wait cause I didn’t get ahold of the landlord and so) The house was a 2 double bedroom detached bungalow, we were a family of 3, all working individuals with good jobs and over 90k annual income So we be been told to wait , then we are told that the landlord has more viewings even though we met all the requirements ( house was 1300 a month , we are 3 individuals with over 90 k incomes)and said we are taking the house and at the end to be told that they are giving the house to someone else , when I asked based on which criteria was this if we were first interested and they basically refused to start the paperwork and told to wait they said that the la lord decided based on number of people and I come , for his sake it was only a 1300 a month house with 2 double bedrooms and we were only 3 so for me from the start this sounded like DISCRIMINATION
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 67% | 67.00% | £1,000 | £1,300 |
Address
Hilbery Chaplin
86 Market Place, Romford, Essex
RM1 3HQ
01708 773666
Services offered
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- Lettings
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Hilbery Chaplin Branches (View All 6)
Incompasionate, and ruthless! ...
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1 Star Review
By : 'Louise'
Services : Property Management
Would you recommend ? : No
Postcode : RM1
28 Feb 2023
People found this helpful2
Incompasionate, and ruthless! , tenancy nightmares! Treated shocking, personal grudge by property manager for asking them to fix issues! Next thing I was served notice! No reason after a decade of tenancy ! ..... throughout my tenancy shocking property management anti social behaviour ignored... Read Full Review
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Lack of communication , ...
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1 Star Review
By : 'David'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1295
Would you recommend ? : No
Postcode : CM4
17 Nov 2020
People found this helpful1
Lack of communication , apology and took until Tuesday to give a reason why a landlord did not turn up Saturday at 4.30 pm to do a viewing of an apartment ! The reason why is baffling and not even to have decency to turn up to show the apartment or to say sorry im going to consider someone else !... Read Full Review
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Terrible experience, ...
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1 Star Review
By : 'Ana'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : RM1
5 Oct 2020
People found this helpful1
Terrible experience, was left with a feeling of discrimination because we aren’t British So we found a house for rent on their website and my partner called them to book a viewing( they had no pics on the website just with the front of the house) We barely managed to get an... Read Full Review
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Horrible experience with ...
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1 Star Review
By : 'Rada'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CM4
7 Aug 2019
People found this helpful1
Horrible experience with Hilbery Chaplin agency (Janet Roberts), no chance to get deposit back, complete shock as property were left in very good condition. And always by the 3 month check ups everything to them was perfect and at the end they leave you with empty... Read Full Review
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By : Janet Roberts
16 Oct 2019It is unfortunate that you feel the need to leave a review of this nature. However, you have been given the opportunity to dispute the deposit claim via a government backed scheme that protects your ...
Very ...
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1 Star Review
By : 'Andrew'
Services : Letting( As a Tenant )
Rent PCM : £1275
Would you recommend ? : No
Postcode : RM6
23 May 2018
People found this helpful1
Its only once you have signed are hilbury happpy to tell you that the landlords are a nightmare, and the chances of getting your deposit back is zero. They immediately try to scare you by happily sharing the horror stories of past tennants challenges and dont bother disputing anything as you will... Read Full Review
Comments on Agent Fees
expensive
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By : Daniel Pleydell
25 Jun 2018Dear Andrew Thank you for your comments, i am dissapointed that you feel this way however i can assure you that Hilbery Chaplin take matters like this very seriously. I am aware of the property...
Janet Roberts is a rude and ...
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1 Star Review
By : 'Mo'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : No
Postcode : SS15
25 Dec 2017
People found this helpful3
Janet Roberts is a rude and unhelpful lady. I am told she is the only person who looks after prosperty management, 1 member of staff! How is that possible? She is never available to take a call, plus she never responds to any messages. When you do speak to her (normally just by luck, ringing and... Read Full Review
Comments on Agent Fees
Bad - high, expensive for the bad service they provide
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The Romford lettings team ...
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5 Star Review
By : 'Teddy'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : RM7
9 Apr 2017
People found this helpful0
The Romford lettings team have been so helpful with helping find me a tenant. Robert and his team are by far the most professional and helpful agent I have used in the local area. I will be highly recommending them to friends. Thanks for all your... Read Full Review
Comments on Agent Fees
Very reasonable
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Non Professional Arrogant ...
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1 Star Review
By : 'Whistle'
Services : Property Management
Would you recommend ? : No
Postcode : RM6
14 Nov 2013
People found this helpful4
Non Professional Arrogant Rude. No respect for Tennants. Dodgy behaviour Try to trap innocent customer. They are the reason why agents have bad reputation. I am a lease Holder on one of their managed property. They made my life miserable by their rude non Professional behaviour. They... Read Full Review
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Incompetant agent, rude, do ...
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1 Star Review
By : 'Landlord'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SS15
7 Jan 2013
People found this helpful6
Incompetant agent, rude, do not reply to emails. DO NOT USE I have used many letting agents these are lazy,incompetant, useless and do not take any responsiblitly for there... Read Full Review
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My complaints are too long to ...
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1 Star Review
By : 'J'
Services : Letting( As a Owner )
Would you recommend ? : No
22 Aug 2012
People found this helpful6
My complaints are too long to outline in full here. I will just list bullet points instead - high charges - terrible customer service - arrogant/incompetent... Read Full Review
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- Very poor communication ...
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1 Star Review
By : 'Exteremely'
Services : Letting( As a Tenant )
Would you recommend ? : No
24 Jul 2012
People found this helpful5
- Very poor communication - Very rude and abrupt on the telephone - Generally... Read Full Review
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