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Farrell Heyworth
3.5/5, 210 Reviews
50% Recommended
52% sales valuation accuracy
47% sales fee satisfaction
Farrell Heyworth Estate Agents are one of the largest independent estate agency groups in the North West with over 20 offices specialising in Residential Sales, Lettings, Auctions, EPCs, Mortgage Services, Conveyancing, Insurance and Surveys and Valuations.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 52.00% | 47.00% | £65,000 | £1,000,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 7 | 15 | 2 | 49 | 10 | 20 | 10 | 14 | 4 | 79 |
Address
Farrell Heyworth
36 Allerton Road, Liverpool, Merseyside
L18 1LN
0151 2818181
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 16:00
- 09:00 - 05:30
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
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Farrell Heyworth Branches (View All 24)
Today my wife and I had the ...
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1 Star Review
By : 'Nearly'
Branch : Birkdale, 14 Post Office Avenue
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : PR9
6 Sept 2017
People found this helpful3
Today my wife and I had the misfortune to try and view a property advertised for sale in Southport by Farrell and Heyworth. we made a formal appointment, and even received a text message at 11.15am, confirming the date and time of the appointment at 11.30am!! We waited until 11.45, then decided to ... Read Full Review
Comments on Agent Fees
If this is normal practice, then whatever they charge it's too much.
Comments (1)Was this helpful?:
By : Laura Gittins
11 Sept 2017Dear Sir, We apologise that you have had a less than satisfactory service when attempting to view a property. Customer service is extremely important to us and we would be grateful if you could...
DON'T USE THIS COMPANY ...
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1 Star Review
By : 'DON'T'
Branch : Carnforth, 26 Market Street
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : LA
8 Aug 2017
People found this helpful4
DON'T USE THIS COMPANY EVER!!!! Don't know where to start to explain the uselessness that is Farrell Heyworth, We are in the process of a no chain sale and we are 8 months down the line and are still no nearer to completion - yes that's right I did say 8 months!!! The lack of communication is ... Read Full Review
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Disappointing from start to ...
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1 Star Review
By : 'Neil'
Branch : Barrow-in-Furness, 76 Cavendish St
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : LA15
7 Aug 2017
People found this helpful5
Disappointing from start to finish. Over valued our property then rushed us into making a decision. The description on Rightmove was extremely vague and we had to pretty much tell them what to write. We had very little interest and felt like Farrell Heyworth were doing little to help. When we did ... Read Full Review
Comments (0)Was this helpful?:
Terrible attitude. Viewed a ...
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1 Star Review
By : 'Jo'
Branch : Leyland, 23 Hough Lane
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : PR25
24 Jul 2017
People found this helpful3
Terrible attitude. Viewed a property then received calls for feedback (although this was clearly given to the estate agent on the day) which I couldn't take due to being in work, so I emailed. Then got a stroppy message saying if I didn't get back to them they wouldn't let me view the next property ... Read Full Review
Comments (3)Was this helpful?:
By : Laura Gittins
25 Jul 2017Dear Jo, We're sorry your experience with us didn't live up to your expectations, and that there seems to have been some miscommunication on our part. We're very surprised to hear of your...
Absolutely appalling service ...
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1 Star Review
By : 'Polly'
Branch : Carnforth, 26 Market Street
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £525
Would you recommend ? : No
Postcode : LA5
20 Jul 2017
People found this helpful3
Absolutely appalling service to us as potential tenants. Dealt with four or five different staff and none were ever able to deal with the simplest of questions about particular properties or even their own fees. Shown round a property that was clearly not ready to let covered in mildew and nobody ... Read Full Review
Comments on Agent Fees
Terribly high. Higher than prestigious Bath agents. £100 guarantor fee, double fees for two people (even if they are a couple). Online it says £700 applicant renewal fee which though clearly a mistake, the staff member thought was the actual amount you would pay after 6 months to renew your tenancy.
Comments (1)Was this helpful?:
By : Laura Gittins
20 Jul 2017We're sorry you were dissatisfied with the service you received when viewing one of our properties to rent. As we do not have your full name or the property address we are unable to investigate this...
I rent a house though F & ...
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1 Star Review
By : 'Sarah'
Branch : Lancaster, 53a Market Street
Services : Letting (As a Tenant)
Rent PCM : £575
Would you recommend ? : No
Postcode : LA1
20 Jun 2017
People found this helpful2
I rent a house though F & H, Lancaster & over the past few years I've noticed a serious decline in their customer care. I have reported 2 serious problems & after hassling the maintenance team several times they haven't even got back to me. Disgraceful customer care & I'm not ... Read Full Review
Comments (1)Was this helpful?:
By : Laura
26 Jun 2017Dear Ms Norfolk, I understand that you have spoken to my colleagues in lettings regarding the maintenance issues to your property and that these have all been resolved to your satisfaction. We...
What a terrible agent and ...
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1 Star Review
By : 'NATNAEL'
Branch : Bolton, 32-34 Churchgate
Services : Letting (As a Tenant)
Rent PCM : £425
Would you recommend ? : No
Postcode : PR60
28 May 2017
People found this helpful3
What a terrible agent and landlord! On several occasions I have been left with no hot water and heater - worse being over one week, from Easter Friday, with the same issues reported prior. Neither the agent nor the landlords would compensate me for the failure especially because it happened ... Read Full Review
Comments on Agent Fees
Unfair. Bad!
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Disgusting company. Rented ...
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1 Star Review
By : 'Avoid'
Branch : Bolton, 84-86 Bradshawgate
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : PR7
10 May 2017
People found this helpful4
Disgusting company. Rented our first house with these clowns and had rubbish service throughout. They wouldn't come round to sort out things that were broken and we had to live in a house invested with damp which attracted all sorts of critters which was wasn't nice. Nothing was done about the damp ... Read Full Review
Comments on Agent Fees
Rubbish.
Comments (0)Was this helpful?:
Matthew the Manager at ...
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2 Star Review
By : 'Mrs'
Branch : Poulton Le Fylde, 8 Chapel Street
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : Yes
Postcode : FY6
3 May 2017
People found this helpful1
Matthew the Manager at Poulton is very nice and helpful. However it's coming upto my 16 wk contract and NO sale evolved :-(. I have only given 2 stars purely because of the lack of feedback and communication from the office such as returning calls. Just one of the unlucky ones I suppose. Thanks for ... Read Full Review
Comments on Agent Fees
Good fee deal. However irrelevant if the house isn't sold.
Comments (0)Was this helpful?:
Absolutely shocking ...
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1 Star Review
By : 'Amanda'
Branch : Ormskirk, 2 Church Street
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : L40
25 Apr 2017
People found this helpful3
Absolutely shocking service!!! Lilly was very keen for us to drop our previous agent NSW who were fab! The photos she took were dreadful (car on drive, bleach bottles, wash basket, telegraph pole etc etc!!!!) and despite having new ones taken initially and more 5 weeks ago they still haven't been ... Read Full Review
Comments on Agent Fees
Awful!
Comments (1)Was this helpful?:
By : Laura Gittins - Marketing Manager||FarrellHeyworth
2 May 2017Dear Ms Dykes, Thank you for taking the time to leave feedback regarding your property sale, our clients views are very important to us. We have reviewed your file and feel that the ongoing sale...
They are very nice to until ...
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1 Star Review
By : 'Ijuatwanttosellmyhouse'
Branch : Bolton, 32-34 Churchgate
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : M46
19 Apr 2017
People found this helpful3
They are very nice to until you sign that contract (in which they do not explain) and then the communication is terrible. When I asked if my house had any interest they replied with 'I don't know I've not checked me emails all day'. I want out of my contract and they are all ignoring me. ... Read Full Review
Comments on Agent Fees
Over priced.
Comments (4)Was this helpful?:
By : Laura Gittins - Marketing Manager||FarrellHeyworth
21 Apr 2017Thank you for taking the time to comment about the service you feel you received by our Bolton branch. Despite the fact that no name or address is referred to in this review we believe we are able to ...
Worst experience ever. The ...
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1 Star Review
By : 'Karansinh'
Branch : Morecambe, 3-7 Victoria Street
Services : Letting (As a Owner)
Rent PCM : £500
Would you recommend ? : No
Postcode : LA14
27 Jan 2017
People found this helpful7
Worst experience ever. The surveyor turned up wrong time and went straight back without phoning. Never confirmed time right on first place. Re-scheduled and the surveyor from Morecambe old guy with attitude came did survey with arrogant behavior. Do not know how to talk to people. Extremely bad ... Read Full Review
Comments (1)Was this helpful?:
By : Laura Gittins
27 Jan 2017Dear Mr Solanki, We're sorry to hear you were dissatisfied with any part of our service, We're keen to look into this matter further but require the property address to conduct a complete...
I found the staff extremely ...
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1 Star Review
By : 'Danielle'
Branch : Fulwood, 309 Garstang Road
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : PR4
12 Jan 2017
People found this helpful4
I found the staff extremely pushy and unhelpful. Also felt that with being a young first time buyer we wasn't taken seriously. Nearly four weeks later, the for sale sign is sat on our drive after emailing and phoning the branch. Wouldn't be recommending to family or ... Read Full Review
Comments (1)Was this helpful?:
By : Simon Long
13 Jan 2017Dear Danielle, We're sorry to hear you were dissatisfied with some aspects of our service. We have now investigated the matter further and feel that we have acted in a professional and timely...
NEVER again would I use this ...
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1 Star Review
By : 'Kelly'
Branch : Barrow-in-Furness, 76 Cavendish St
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : LA14
9 Jan 2017
People found this helpful8
NEVER again would I use this joke of an estate agents! Currently both buying and selling through them and they have been awful! its taken nearly 6 months and still no where near moving! Their Mortgage advisor is terrible and the solicitors they use! 1 Word of advice to anyone thinking of using ... Read Full Review
Comments (0)Was this helpful?:
They advertise a branch in ...
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1 Star Review
By : 'Mrs'
Branch : Birkdale, 14 Post Office Avenue
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : PR8
23 Nov 2016
People found this helpful2
They advertise a branch in liverpool road birkdale which i spent half hour looking for only to find it does not exist. Lost my business. Con artists. Also they dont have the 21 offices they advertise. Just put my house on the market with a better agent for better ... Read Full Review
Comments on Agent Fees
Dont know
Comments (1)Was this helpful?:
By : Laura Gittins - Marketing Manager
23 Nov 2016Dear Mrs Rimmer, Thank you for taking the time to draw to our attention that some of our historic marketing material is still in circulation. We closed our Birkdale branch some years ago and...
Well I had the misfortune of ...
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1 Star Review
By : 'Craig'
Branch : Poulton Le Fylde, 8 Chapel Street
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : FY6
15 Nov 2016
People found this helpful5
Well I had the misfortune of contacting FH regarding a property for sale in Broughton in June 2015, to be told it was already going through, then a month later back on the market, (this is hard to believe but this went on for over a year, that it was sold then it wasn't then it was etc, it was ... Read Full Review
Comments (1)Was this helpful?:
By : Matthew Hankinson
17 Nov 2016Dear Mr Birch, Thanks for taking the time to leave feedback about our service. Customer service is very important to us and all feedback helps us to inform our future training and policy...
Incompetent team. Spoke to ...
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1 Star Review
By : 'Baz'
Branch : Birkdale, 14 Post Office Avenue
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : PR8
10 Nov 2016
People found this helpful3
Incompetent team. Spoke to Chris regarding a viewing. I had earlier sent a request for a viewing and received a reply back saying they would speak to the vendor and get back to me. They didn't. Clearly didn't want my business. I had left it a week too. Then rang and spoke to Chris who was ... Read Full Review
Comments (0)Was this helpful?:
I have never encountered ...
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1 Star Review
By : 'Ben'
Branch : Fulwood, 309 Garstang Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : PR2
9 Nov 2016
People found this helpful4
I have never encountered service as relaxed as that offered by the Lettings division of Farrell Hayworth (FH). I rarely leave reviews online but was so disappointed by the time FH took dealing with my tenancy application that I wish to warn others who may need an application dealt with quickly: I ... Read Full Review
Comments on Agent Fees
£150 for a near 3 month turnaround on an application seems ridiculous.
Comments (1)Was this helpful?:
By : Laura Gittins - Marketing Manager
9 Nov 2016Dear Mr Merivale, Thanks for getting in touch with your concerns. We are keen to hear all feedback from our clients and actively consider it when planning changes to our customer service...
called to book a viewing last ...
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1 Star Review
By : 'CSMASH'
Branch : Birkdale, 14 Post Office Avenue
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : PR8
8 Nov 2016
People found this helpful5
called to book a viewing last week spoke to a woman who said she will attend the viewing. No one turned up???? Called again while at the property just called out??? Dont think this agent works after 1pm on a Saturday? Poor young inexperienced staff. Wouldnt ... Read Full Review
Comments on Agent Fees
not a good agent. Seems to be a Mickey mouse outfit AVOID
Comments (0)Was this helpful?:
Very disappointed. Viewed a ...
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1 Star Review
By : 'a'
Branch : Preston, 48 Lune Street
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : PR2
19 Oct 2016
People found this helpful1
Very disappointed. Viewed a property * on 29th of September I paid the fees and provided all the documents I knew that will be needed, even last 6 months of bank statement for both applicants,knowing that this will speed up the income references. After that nobody called me to give updates ... Read Full Review
Comments (2)Was this helpful?:
By : Emma Bedford
18 Nov 2016Dear Customer, Thanks for taking the time to leave our lettings department feedback. Customer service is very important to myself and my colleagues and we take all reviews very seriously. I note...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
