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Fulwood, Preston PR2
1.6/5, 12 Reviews
17% Recommended
0% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
40% letting fee satisfaction
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"Disgusting is the only word..."
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1 Star Review
By : 'Emily'
Services :
Rent PCM : £620
Would you recommend ? : No
Postcode : PR1
17 Feb 2024
People found this helpful1
Disgusting is the only word to describe this letting agency. After renting a property from them for 10 years and keeping it in impeccable condition, I was issued a Section 21, in October 2023. This came 2 weeks after I complained about an issue with ongoing mould & damp. The property needed a lot of work doing which the Female landlord was refusing to do. The house was built in 1998 and EVERYTHING at the property was original, including the boiler! I left the property on the date the possession was required back in January 2024. Prior to leaving I contacted Cerys who advised how there would be NO problem with me getting my deposit back which I believed as the inspections show how well I maintain the property, however the same cannot be said for the landlord. February 2024, The lettings agency Cerys & Declan have informed me my deposit is being used to get the property ready for new tenants! I received a Section 21 after highlighting the issues within the house! The checking out report DOES NOT match how I left the property, the checking out report was supposed to be done with myself present on the morning however it was cancelled by FH due to staffing issues, so I just handed over the keys, to the member of staff who handed me the key 10 years prior, he stated with witnesses present how I kept the house very well and the landlord did not and that I would receive my deposit back without any issues! The checking out inspection was then carried out another day and I was not invited to join, why was this? Because it was not going to be truthful. I have pictures dated with the date & time to prove that their report does not match with the day I left the property, its unbelievable how they can think their report can match the pictures I took. This is now a dispute with the TDS. It is a disgrace how the staff lie and speak to you in such a patronising way. They look for anyway what so ever to keep your deposit. I have requested the inspection reports that have been taken over the 10 year period to show how the landlord has not maintained the property and the Lettings Agency and landlord will NOT give me any copies, why is this? Because it shows they are liars. As a lettings agency Farrell Heyworth allowed the landlord not to maintain the property and soon as I pushed for the work to be done I was issued with a Section 21.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 100% | £156,000 | £1,000,000 |
| Lettings | 100% | 40% | £620 | £750 |
Address
Farrell Heyworth
309 Garstang Road, Preston, Lancashire
PR2 4XJ
01772 787666
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Farrell Heyworth Branches (View All 24)
Disgusting is the only word ...
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1 Star Review
By : 'Emily'
Services : Letting( As a Tenant )
Rent PCM : £620
Would you recommend ? : No
Postcode : PR1
17 Feb 2024
People found this helpful1
Disgusting is the only word to describe this letting agency. After renting a property from them for 10 years and keeping it in impeccable condition, I was issued a Section 21, in October 2023. This came 2 weeks after I complained about an issue with ongoing mould & damp. The property needed a... Read Full Review
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Shocking company, avoid ...
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1 Star Review
By : 'Mike'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : PR2
20 Sept 2022
People found this helpful1
Shocking company, avoid renting with them if possible, do not care about there tenants, take days to reply and whenever you ring up it’s always ‘we’ll call you back’ you will never be called back untill you chase it up again. Very difficult to deal with... Read Full Review
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Very ...
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1 Star Review
By : 'Michael'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £338000
Would you recommend ? : No
Postcode : PR2
5 Aug 2022
People found this helpful1
Very unprofessional. The company has a viewing policy that you need to prove your mortgage in principle and fund proof in order to arrange a viewing. After I got everything sorted and sent, they told me that the property was already gone when I first called. At this stage, they even wanted to sell... Read Full Review
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By : Claire
10 Aug 2022They are useless!! They couldn’t sell our lovely 3 bedroom properly in a popular area of Preston a few months ago despite us selling it under market valuation for a quick sale as we had already ...
Turning purchasers ...
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1 Star Review
By : 'John'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : PR2
6 Dec 2021
People found this helpful0
I approached them a few times via email to see properties. They didn't have the courtesy to even reply. When they did reply they weren't even prepared to arrange a viewing unless I could prove I was in a "proceedable" position. So they are turning away purchasers because... Read Full Review
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I have exchanged many email ...
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4 Star Review
By : 'Christine'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PR9
15 Jul 2021
People found this helpful0
I have exchanged many email with Carol Dennison and she has always responded quickly and given really good advice, it's been a pleasure to deal with such a nice... Read Full Review
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Terrible, would not provide ...
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1 Star Review
By : 'Idunn'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PR2
3 Mar 2021
People found this helpful1
Terrible, would not provide any details of when we could move in. On the Monday they said we could move in this week. On Wednesday at 1700 they rang us to say the move in date has been pushed back by over 2... Read Full Review
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Missed property ...
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1 Star Review
By : 'Stewart'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : PR2
1 Apr 2019
People found this helpful5
Had a valuation appointment scheduled in. Surveyor called to say he would be late. In the end, he never came with no explanation as to why. Tried to ring him, he just ignored calls. Rung to the office, was told they would look into it and was promptly cut off. Avoid these time... Read Full Review
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I found the staff extremely ...
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1 Star Review
By : 'Danielle'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : PR4
12 Jan 2017
People found this helpful4
I found the staff extremely pushy and unhelpful. Also felt that with being a young first time buyer we wasn't taken seriously. Nearly four weeks later, the for sale sign is sat on our drive after emailing and phoning the branch. Wouldn't be recommending to family or... Read Full Review
Comments (1)Was this helpful?:
By : Simon Long
13 Jan 2017Dear Danielle, We're sorry to hear you were dissatisfied with some aspects of our service. We have now investigated the matter further and feel that we have acted in a professional and timely...
I have never encountered ...
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1 Star Review
By : 'Ben'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PR2
9 Nov 2016
People found this helpful4
I have never encountered service as relaxed as that offered by the Lettings division of Farrell Hayworth (FH). I rarely leave reviews online but was so disappointed by the time FH took dealing with my tenancy application that I wish to warn others who may need an application dealt with quickly: I... Read Full Review
Comments on Agent Fees
£150 for a near 3 month turnaround on an application seems ridiculous.
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By : Laura Gittins - Marketing Manager
9 Nov 2016Dear Mr Merivale, Thanks for getting in touch with your concerns. We are keen to hear all feedback from our clients and actively consider it when planning changes to our customer service...
Farrell Heyworth is probably ...
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1 Star Review
By : 'IPSB'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PR2
12 Sept 2016
People found this helpful4
Farrell Heyworth is probably not the most reliable agent. 1) When I went to view the property, I told the agent about certain factors which might affect my application. He/she got back to me saying that it would not be a problem, and for me to pay the fees and submit my application, only to have ... Read Full Review
Comments on Agent Fees
Unable to comment
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Worst estate agents ever. ...
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1 Star Review
By : 'Alanbing'
Services : Sales( As a Buyer )
Sold price : £1000000
Would you recommend ? : No
Postcode : PR1
2 Sept 2016
People found this helpful5
Worst estate agents ever. Very slow and not self efficient. Felt like they don't even care. Was purchasing a home through them and they don't even care if your situation or even try and help. All talk but no action. I literally had to call everyday to sort things never did they call me back with... Read Full Review
Comments (1)Was this helpful?:
By : Simon Long - Fulwood Branch Manager
2 Sept 2016Following your review we have investigated this matter further. We have been unable to find a property which matches the particulars of the sale price and postcode which you refer to in your review....
I bought and sold using ...
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5 Star Review
By : 'Steve'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
22 Apr 2010
People found this helpful0
I bought and sold using Farrell Heyworth. Amanda pulled out all the stops (above and beyond the call of duty) to make sure the whole process was as stress-free as possible and got things moving.... Read Full Review
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