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Bolton, BL1
1.4/5, 11 Reviews
9% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
50% sales fee satisfaction
0% letting fee satisfaction
No Description Found
"They are very nice to until..."
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1 Star Review
By : 'Ijuatwanttosellmyhouse'
Services :
Would you recommend ? : No
Postcode : M46
19 Apr 2017
People found this helpful3
They are very nice to until you sign that contract (in which they do not explain) and then the communication is terrible. When I asked if my house had any interest they replied with 'I don't know I've not checked me emails all day'. I want out of my contract and they are all ignoring me. They move all your stuff to take pictures and don't put it back, it was a rushed job. The listing on rightmove was wrong and it failed to appear on zoopla. I've tried countless times to communicate with them, head office and the manger and they ignore my calls, texts and emails. 2 weeks later and no one will answer my questions regarding my contact. Absolutely terrible and very unprofessional. I want to move forward with an agent I have confidence and trust in and I can't because of Farrel Heyworth. I would advise anyone who are thinking of going with them not too.
Comments on Agent Fees
Over priced.
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By : Laura Gittins - Marketing Manager||FarrellHeyworth
21 Apr 2017Thank you for taking the time to comment about the service you feel you received by our Bolton branch. Despite the fact that no name or address is referred to in this review we believe we are able to identify the property which these comments relates to. In this matter our staff conducted themselves in the marketing of the property in a professional and timely manner, as we do with all of our properties.We have communicated extensively with the property owner and believe this matter is now resolved.
By : Iwanttosellmyhouse
21 Apr 2017If you cannot identify the property how have you managed to resolve with the owner? (Me) It's not been resolved because I'm still waiting to pay the outrageous fee to cancel.
By : Iwanttosellmyhouse
21 Apr 2017Sorry I mis read that, you have identified. Apologies. But no, my complaint has been taken into consideration and I'm still waiting to cancel.
By : Iwanttosellmyhouse
21 Apr 2017*my complaint has not been taken into consideration*. My partner and I was told that after 28 days if there's no sale there's no fee with the right to cancel. But the fine print of the contract (and worded terribly) means 20 weeks plus 28 days (it took the manager 2 weeks to explain this to me). The sales guy sat in my front room, did not explain the contract and asked me for a 'quick signiture'. As part of my complaint I wanted the cancellation fee to be removed but I was told 'I'm making excuses as leverage to exit the contract'. Can someone please advice me how to pay the fee to finalise the cancellation. It's been 20 days since I've cancelled and that's 20 days delaying my house being sold. I've had to get in touch with the property ombudsman because I'm getting nowhere and hopefully they will take my complaint more seriously.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 50% | £65,000 | £65,000 |
| Lettings | 0% | 0% | £400 | £650 |
Address
Farrell Heyworth
32-34 Churchgate, Bolton, Lancashire
BL1 1HL
01204 399388
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Farrell Heyworth Branches (View All 24)
Unprofessional incompetent ...
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1 Star Review
By : 'Hasan'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : BL1
31 Oct 2019
People found this helpful3
Unprofessional incompetent and dishonest Group of clowns The worst agency you can expect in north west Avoid this company to live a stress free... Read Full Review
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Beware!! ...
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1 Star Review
By : 'Khan'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : BL5
2 Aug 2018
People found this helpful6
The worst agency to deal with as tenants. Wouldn't even want to give 1 star. While in the property, everytime a problem was reported you have to chase up with them yourselves. Now that we no longer are their tenants we have to chase them for our deposit?! And they come up with a whole list of... Read Full Review
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Completely unprofessional ...
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1 Star Review
By : 'YB'
Services : Other
Would you recommend ? : No
Postcode : BL3
11 May 2018
People found this helpful4
I spoke to them on a Monday to arrange a viewing for a property with their board on it. I was told the paperwork isn't complete for the listing. Once it's listed the property will go online. The property went online on a Friday. When I rang again to arrange viewing a female member told me ... Read Full Review
Comments (1)Was this helpful?:
By : The Farrell Heyworth Team
15 May 2018Dear Mr B, I believe you were interested in purchasing a property which is already under agreement. I understand this can be frustrating but we would be delighted to hep you to find another property...
Stevie and the team were ...
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5 Star Review
By : 'Thank'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BL2
8 Dec 2017
People found this helpful4
Stevie and the team were awesome. I completed with my house in Bolton very quickly!! They were lovely to work with and already looking for another through... Read Full Review
Comments (0)Was this helpful?:
Avoid this estate agent at ...
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1 Star Review
By : 'Angry'
Services : Other
Would you recommend ? : No
Postcode : BL1
6 Oct 2017
People found this helpful5
Avoid this estate agent at all costs!!! quick enough to take your custom but they are all full of hot air... They said I would sell my property in 8 weeks, that was the valuation Manager Stephen Ward. I would have 10 viewings a week, I was told by Gina from the Bolton branch. This did not happen,... Read Full Review
Comments on Agent Fees
Very bad fees expensive I am very glad I terminated my contract I am now going with another estate agent. The fees are day light robbery for the service they provide.
Comments (1)Was this helpful?:
By : Laura Gittins
9 Oct 2017Dear Sir/Madam, I'm sorry you were disappointed with the service you received during the time we marketed your property. At Farrell Heyworth we take all feedback from our clients very seriously. I ...
What a terrible agent and ...
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1 Star Review
By : 'NATNAEL'
Services : Letting( As a Tenant )
Rent PCM : £425
Would you recommend ? : No
Postcode : PR60
28 May 2017
People found this helpful3
What a terrible agent and landlord! On several occasions I have been left with no hot water and heater - worse being over one week, from Easter Friday, with the same issues reported prior. Neither the agent nor the landlords would compensate me for the failure especially because it happened... Read Full Review
Comments on Agent Fees
Unfair. Bad!
Comments (0)Was this helpful?:
They are very nice to until ...
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1 Star Review
By : 'Ijuatwanttosellmyhouse'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : M46
19 Apr 2017
People found this helpful3
They are very nice to until you sign that contract (in which they do not explain) and then the communication is terrible. When I asked if my house had any interest they replied with 'I don't know I've not checked me emails all day'. I want out of my contract and they are all ignoring me.... Read Full Review
Comments on Agent Fees
Over priced.
Comments (4)Was this helpful?:
By : Laura Gittins - Marketing Manager||FarrellHeyworth
21 Apr 2017Thank you for taking the time to comment about the service you feel you received by our Bolton branch. Despite the fact that no name or address is referred to in this review we believe we are able to ...
We recently had to sell my ...
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1 Star Review
By : 'no-pushover'
Services : Sales( As a Vendor )
Sold price : £65000
Would you recommend ? : No
Postcode : BL2
21 Aug 2016
People found this helpful3
We recently had to sell my mother's house to pay for her care home fees. The manager from Farrell and Heyworth was friendly when I met him at the property, unfortunately this was the only company my sister had contacted to sell our mother's house.I had done everything myself and this was the only... Read Full Review
What agent could do to change your mind?
Ridiculous....£1800.00
Comments on Agent Fees
Ridiculous....£1800.00
Comments (1)Was this helpful?:
By : Martin Galbraith
2 Sept 2016Whilst we are disappointed you have been unhappy with the service you received from our branch we are very pleased to have sold your property in what we consider to be a timely and successful manner. ...
Please avoid this estate ...
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1 Star Review
By : 'Miss'
Services : Letting( As a Owner )
Rent PCM : £525
Would you recommend ? : No
Postcode : BL5
20 Jan 2015
People found this helpful2
Please avoid this estate agent at all costs. I was disappointed to see "terrible" was the worst word I could use to describe them. Do not be fooled (as we were) by Martin who comes out to value your property, it'll be the first and last time you have contact with him and his... Read Full Review
What agent could do to change your mind?
Employ staff who know their job
Comments (0)Was this helpful?:
We used the Bolton branch to ...
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1 Star Review
By : 'suzanne'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : BL4
16 Jul 2013
People found this helpful5
We used the Bolton branch to fully manage our property when we moved out of the area.we moved out in February 2011 and a tenant moved in to the house in June.the property was in a clean state when we left as I am very particular when it comes to cleanliness.throughout the tenancy we did everything... Read Full Review
Comments (0)Was this helpful?:
Farrell Heywroth manage and ...
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1 Star Review
By : 'Z'
Services : 15
Would you recommend ? : No
18 Jun 2012
People found this helpful5
Farrell Heywroth manage and maintain the property next door to me. We both havea 50% ownership of a fence at the back. This is in desparate need of repair. The agent took over 4 weeks to contact and get get a reply from their landlord. They were thrn supposed to asses the fence for their... Read Full Review
What agent could do to change your mind?
Come to the property, talk to me in person, see the fence from my side, and then discuss the need for repairs or not. That is all I wanted. I am their neighbour, they should deal with me people like human beings instead of property files to be \"managed\".
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