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The UK's Largest Customer Review Website for the Property Industry

2.4/5, 9 Reviews
38% Recommended
50% sales valuation accuracy
75% letting valuation accuracy
75% sales fee satisfaction
75% letting fee satisfaction
By : 'Scunnered'
Services :
Would you recommend ? : No
Postcode : G11
By far my worst experience of renting a property. Rettie & Co are a complete joke. It is difficult knowing where to begin... On moving into the property initial problems found included a broken washing machine, faulty boiler and all our storage space still filled with junk left by the previous tenants. When we reported that the washing machine was broken we were told 'it's probably more likely that you are not accustomed with how it works yet.' Needless to say, they refused to send out anyone to look at the machine. Next, our boiler finally broke meaning that there was no hot water in the flat. It took Rettie & Co 2 weeks to send someone out to fix it! The office staff couldn't give a damn, you tell them something and you're lucky if they listen to a word of it. This issue was resolved after 4 phone calls and several angry emails! Our latest problem involves the washing machine once more! We have been unable to use it for coming up 5 weeks now and yet again Rettie & Co could not care less. When asked if we would be reimbursed for the inconvenience and extra costs of using laundry services, Rettie & Co dodged the question and other times chose not to respond to our emails or return our calls. The staff seem to have an issue with consistency and communication. One member will tell you one thing and another something completely different. For example, we were told that it would be appropriate to end our lease by giving confirmation through email (which I thought as strange). Then when I followed this instruction and emailed our end of lease, I was informed by another member of staff that this was not acceptable and must be put in writing! All I can say is, I am glad to be moving out of the property under Rettie & Co's care and hope the landlord sees sense and opts to move agency! For anyone interested in a property with this company... Look elsewhere and avoid the unnecessary stress. It is a shame they are so awful as the properties they seem to take care of are of a high standard. Hope my experience does not stand alone but also helps any one considering any dealings with this company.
I would not even consider any future dealings with this company. There is absolutely no way of swaying my opinion on them.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 75% | £0 | £0 |
| Lettings | 75% | 75% | £275 | £2,900 |
Rettie & Co
147 Bath Street, Glasgow, City of Glasgow
G2 4SQ
0141 248 4160
By : 'Eleonora'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : G14
Rettie lettings avoid it like the plague, i wish i could give them -1 stars as the service was so poor. We thought they were the best and we were happy to pay stress free service, instead we had the property vacant months and lost quite a lot of money felt snubbed by so called “portfolio agents”... Read Full Review

By : 'ggra'
Services : Letting( As a Tenant )
Rent PCM : £275
Would you recommend ? : Yes
Postcode : G5
Fantastically friendly, helpful and professional, always been prompt to assist me in any way she can and has made sure that any issues are taken care of... Read Full Review
By : Gill Harper
22 Jun 2016Thank you so much for taking the time to give us your very kind feedback, it is greatly...

By : 'JB'
Services : Letting( As a Owner )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : G1
Karen has and continues to provide a professional and responsive service throughout, from introduction to finding a rentee, always helpful and... Read Full Review
Good
Good
By : Gill Harper
16 Jun 2016On behalf of Karen, thank you so much for taking the time to write your kind review - we will be sure to pass it...
By : 'Linda'
Services : Letting( As a Owner )
Rent PCM : £1045
Would you recommend ? : Yes
Postcode : G12
The staff are always very courteous, helpful and accommodating. The service provided is efficient, timely and we feel very confident that our interests are taken care of. We feel secure in the knowledge that we do not have to concern ourselves with any aspect of being a landlord as all the legal... Read Full Review
As far as we are aware the rates are comparable and fair.
As far as we are aware the rates are comparable and fair.
By : Gill Harper
16 Jun 2016Dear Linda, thank you so much for your kind review. It is great to hear and I will be sure to pass on to Grace and her...
By : 'Park'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £2900
Would you recommend ? : No
Postcode : G3
Contacted Rettie to view a property in the £3000PCM range. Impossible to arrange a viewing and agent never returned phone calls. Level of service very poor. Ultimately went... Read Full Review
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By : 'Scunnered'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G11
By far my worst experience of renting a property. Rettie & Co are a complete joke. It is difficult knowing where to begin... On moving into the property initial problems found included a broken washing machine, faulty boiler and all our storage space still filled with junk left by the previous... Read Full Review
I would not even consider any future dealings with this company. There is absolutely no way of swaying my opinion on them.
By : 'Gullion'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G3
Was cheated roughly £700 by this company through a twisted deposit scam. Absolutely disgusting human beings. Do not trust anything as they will screw you when you leave their... Read Full Review
By : 'Student'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : G12
We have been interested in buying a property marketed by Retties. Nightmare! The property questionnaire is a joke, full of untruths (mostly to the disadvantage of the seller, unwitting fool)! Impossible to get an answer to an email. Makes me feel they are trying to hide something but I suspect they ... Read Full Review

By : 'Rettievictim'
Services : Sales( As a Vendor )
Would you recommend ? : No
The estate agent Maria Ponte, advised us to reduce our selling price by 50,000 she assured us by doing this We wouldstir up a bidding frenzy in her experience we should achieve a respectable 280,000 What then happened was we had an offer given for 200,000 which she thought was acceptable .When I ... Read Full Review
She could have been honest and not tried to get a sale at any price She should look at her attitude towards her clients and worked for us not against Us, we were vulnerable, and ended up accepting a very poor deal, but you beta yhen agents got their money.
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