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Carmarthen, SA31
1.4/5, 9 Reviews
11% Recommended
100% letting valuation accuracy
40% letting fee satisfaction
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"This letting agent was used..."
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1 Star Review
By : 'Scott'
Services :
Would you recommend ? : No
Postcode : SA15
7 Apr 2014
People found this helpful28
This letting agent was used by our landlord in conjunction with our recent tenancy. We looked for a cost effective property that we wouldn't struggle to pay rent and bills however after des coding to rent this property off Surelet we discovered the many fees attached to renting through their service. Not only did we find their initial inspection and inventory fees, admin costs and final inspection and inventory fees very expensive. We were made to pay £1200 bond for a £475 property including an additional £100 to have a cat at the property. Everytime your tenancy is renewed you incur not only an admin fee but also have 3 monthly inspections whereby the letting agents proceed to take photographs of the property as you are living in it. The person then carrying our the inspection asked questions such as how often carpets were hoovered and how often the grass was cut. I have rented for years off various company's and have never felt my privacy has been so disrespected as a tenant. My husband and I felt as a company they had Very poor communication, as they failed to get back about issues such as an extensive damp problem during winter and ongoing problems with fixtures that had broken during our tenancy.with a new born baby we found this unacceptable and had to solve the damp issues ourselves at our expense. On leaving this company to seek alternative rental due to our dissatisfaction with their service we were informed after the final inspection that our deposit had been handed over to DPS and that it was no longer in their hands. They had entered the incorrect information into the Dps service which meant our bond to date has still not been recovered over a month later. We have subsequently been charged a final inspection fee of £54 and have had further charges deducted for a small stain on a carpet which totalled in a further £91. It was requested that the property be professionally cleaned prior to us leaving and I was quoted £140 by surelet to have a small stain on the carpet cleaned by a professional company for a 2 bedroom property. We felt this was extortionate as we had already paid £75 to have the property cleaned by a local company and then had to submit invoices to prove this. My husband and I are very respectable people and kept the property in excellent condition, we felt their service was very poor and that they did not look after us as tenants. Would not recommend their service to anyone wishing to rent.
What agent could do to change your mind?
Better communication Reasonable admin and inspection fees Not take photographs on inspection Do not ask inappropriate questions about how often you clean the property when the property is clearly in excellent condition. Chase landlords when fixtures are broken and remnants are willing to replace items at own cost. Resolve damp issues and chase landlord when no response has been gained especially when there is a newborn baby in the property. If passing on deposit information give correct details
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Latest Reviews
Adrian Langford
Unfairly treated
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 40.00% | £375 | £750 |
Address
Surelet
23 Pensarn Road, Carmarthen, Carmarthenshire
SA31 2BS
01267 240081
Services offered
- Sales
- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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Surelet Branches (View All 20)
Took inflated deposit, ...
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1 Star Review
By : 'A'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SA15
6 Oct 2021
People found this helpful2
Took inflated deposit, didn't protect it for 5 long years, had several opportunity to do so,failed to repair property, was continuously rude and disrespectful. A vile bully of a man to deal with, Rhodri Davies feels he is above everyone else, a failed businessman with a very small personality. ... Read Full Review
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If I could put minus stars i ...
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1 Star Review
By : 'Keith'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : SA19
2 Apr 2020
People found this helpful0
If I could put minus stars i certainly would. AVOID AVOID AVOID!!! Locked in a DPS-Deposit return dispute with these very unprofessional individuals. Hopeless with property maintenance issues "tomorrow" and "I will get back to you" are their favourite words. 2 years worth of ... Read Full Review
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They told us we could use all ...
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1 Star Review
By : 'Adrian'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : SA43
16 Nov 2019
People found this helpful4
They told us we could use all of the double length garage and it was the only reason we took it ,day of moving in the garage was locked with the owners stuff in ,after confronting surelet they denied everything . They also took extra deposit for a cat and dog but never told the owner ,after a year ... Read Full Review
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Extremely unprofessional, ...
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1 Star Review
By : 'Gareth'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : SA1
22 Oct 2019
People found this helpful1
Extremely unprofessional, won't answer the phone or return calls, keep saying things will be done 'tomorrow' and never get done. Luckily we were buying from them so didn't need to pay them. Consistently poor so at least they were consistent with... Read Full Review
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Will never use this company ...
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1 Star Review
By : 'Unfairly'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SA6
22 Oct 2018
People found this helpful6
Endless problems, the house was barely fit to live in (the plumbing in the toilet was so badly done it was blocking over and over because of the way the pipes had been put in, but the agents claimed it was "our fault" and "they never had issues with other tenants" the electrics... Read Full Review
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This agent cheated me on the ...
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1 Star Review
By : 'tenant'
Services : Letting( As a Tenant )
Rent PCM : £375
Would you recommend ? : No
Postcode : SA6
13 Mar 2018
People found this helpful8
This agent cheated me on the deposit money! Always postponed the return of my deposit each time I asked for it. I have initiated a complaint process to recover my money... Read Full Review
Comments on Agent Fees
N/A
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Being new to the rental ...
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5 Star Review
By : 'Fay'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SA31
29 Dec 2016
People found this helpful0
Being new to the rental market, I decided to use an agent to let my property. I'm very glad I chose Surelet Carmarthen. Helpful, flexible, professional, and mindful of my wishes in the type of tenant I wanted. Nothing was too much trouble, and every phone call to their office was answered where... Read Full Review
Comments on Agent Fees
You get what you pay for
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Terrible service- moved into ...
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1 Star Review
By : 'New'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SA31
25 Nov 2016
People found this helpful15
Terrible service- moved into a room in a house in carmarthen - in the viewing I told them there was not a fridge - they hadn't noticed this!! I was assured one would be provided by early the following week. I also pointed out minor things like missing light bulbs etc. After 2 weeks of false... Read Full Review
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This letting agent was used ...
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1 Star Review
By : 'Scott'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SA15
7 Apr 2014
People found this helpful28
This letting agent was used by our landlord in conjunction with our recent tenancy. We looked for a cost effective property that we wouldn't struggle to pay rent and bills however after des coding to rent this property off Surelet we discovered the many fees attached to renting through their... Read Full Review
What agent could do to change your mind?
Better communication Reasonable admin and inspection fees Not take photographs on inspection Do not ask inappropriate questions about how often you clean the property when the property is clearly in excellent condition. Chase landlords when fixtures are broken and remnants are willing to replace items at own cost. Resolve damp issues and chase landlord when no response has been gained especially when there is a newborn baby in the property. If passing on deposit information give correct details
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