Unfortunately the circumstances surrounding this instance are complicated as the Landlord was abroad at the time so wasn't available to see the condition of the property after the Tenant vacated. JAC Stratton's arranged for the cleaning to be done on behalf of the Tenant as it was ultimately the Tenants responsibility / cost to bear from their security deposit . An independent inventory clerk did note that the cleaning had been done but further spot cleaning was needed, which was carried out. Unfortunately the cleaning contractor failed to sign in with the porter upon the initial and subsequent visits which gave the impression that they didn't attend. This Landlord refused to accept JAC Strattons', the cleaning contractors' and an independent inventory clerks' version of events stating that the property had been cleaned some three weeks before the Landlord visited the property. As the Landlord didn't remarket the property there is no way of knowing if anyone went into the property during this 3 week period and the cleaning contractor refused to compensate the Landlord based on this fact. This complaint is a typical example of why Agents receive unwarranted poor press.

Hi there my name is duncan kahn please contact me in regards to your mistreatment , i have had the same experience and they were extremely aggressive and are con men , cal me and lets all unite to contact trading standards , youtube videos should be uploaded by customers , i will be doing one immediately . i am taking them to court steve and adam did you reply to this landlord, yeah he must be in the wrong you are thieves . Unprofessional and the worst ecperience of my life dealing with thugs who run a property firm.