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Chelmsford, CM1
2.4/5, 9 Reviews
33% Recommended
33% sales valuation accuracy
100% letting valuation accuracy
50% sales fee satisfaction
50% letting fee satisfaction
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"Like most people who use..."
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1 Star Review
Karen
By : 'Chris'
Services :
Would you recommend ? : No
Postcode : CM2
7 Nov 2013
People found this helpful7
Like most people who use CMRent, they were fine when moving in, but when anything needed doing within the property they were pretty useless. The staff are completely incompetent. The problem we're having at the moment (STILL) is that we're not getting our deposit back. I have explained to them NUMEROUS times what needs to be done, but they refuse, claiming to get my desposit back I need to get it from the 2 current tenants living in the flat there now (I have moved out now thankfully). They didn't even know how to reclaim the deposit back. They claimed I could "Log into the website and change the owner of the deposit" but when I spoke to the people who hold the deposit, this feature has never been available and I had to work out for myself how to reclaim the deposit. Now, all they need to do is send an email to the company holding the deposit to confirm that we can have it back but they refuse. Even though, before I moved out, an email was sent to a member of staff at CMRent who actually confirmed that I will receive my deposit 5 working days after I moved out. It has now been well over 5 days and they still haven't even bothered to contact me about this. When I tried contacting their Finance department yesterday to tell them they have made no action regarding the deposit, they said they had no action to take that its my job to get this back. When I said otherwise, she said I was incorrect (Coming from the same person who didn't even know how to reclaim my deposit back). So I tried calling back again today after getting confirmation from the deposit agency that all they need to do is send them an email to say "Yes, he may have his deposit back", and what happens? When trying to "Put me through" I was hung up on twice. Clearly intentional as the person has no idea what their job is. I seriously do not recommend this place to anybody. I'm never a stressy person, but this takes the biscuit. P.S Also, the woman supposedly dealing with my deposit enquiry decided to go on holiday without telling her employees of any of the details regarding my deposit. So until she gets back, nothing can be done! Fantastic.
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By : Michael Saville
9 Dec 2013Hi Chris, I'm sorry that you felt the need to write your complaint on this website. We do not get notified of any complaints on here, it's just by luck that i saw yours. I'm disappointed you felt the need to write this as we tried to help you in moving out of this shared property early and in truth we should have insisted that you stick to your signed contractual tenancy between April 13 to April 14. The problem has occurred as it's not an easy process to retrieve half a deposit, half-way through your tenancy, as the other Tenant was to remain in the property. I can see that you vacated on 25/10/13 and the DPS paid your half of the deposit back to you around the 15/11/13. It was a confusing and rare situation to deal with and in future, perhaps we should just stick to the rules and insist you remain in the tenancy as per your signed contract instead of trying to help??
By : Chris
9 Dec 2013Jesus christ Michael. Reading all these reviews and all your comments back, you never seem to take ANY blame for your own company, rather trying to blame the actual tenants. Its not our job to know all the legal ins and outs of tenancy. Thats YOUR job, and to help it be a smooth transition. How about you just hold your hands up and say "Yes we screwed up, I apologise" rather than pathetically trying to blame me for supposedly changing my tenancy. Which I didn't. We agreed for a year initially, then we got asked if we wanted to extend. Which we agreed (With no problems) to extend for a 6 month period, NOT a 12 month period which you're trying to make out. So what are you blabbering on about? I'm really disappointed at how childish you are acting, and I'm actually very happy using my new estate agent (Who I shall not name, knowing you, you'd find them and give them fake feedback) who are professional and not given us any hassle at all. They're actually a really good company. How you've got so far with your managerial qualities is beyond me.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 50% | £0 | £0 |
| Lettings | 100% | 50% | £625 | £2,900 |
Address
cmRENT
23 Duke Street, Chelmsford, Essex
CM1 1HS
01245 - 283 283
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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cmRENT Branches (View All 4)
Disorganised, ...
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1 Star Review
By : 'Meriglenn'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £2900
Would you recommend ? : No
Postcode : CM1
18 Mar 2023
People found this helpful0
After being pushed back for a viewing and subsequent move in, we were presented with a property legally unfit for habitation - requiring us to cancel our move and spend a week getting a refund. No communication between landlord, letting agent and us. Property presented without... Read Full Review
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Awful company, have had a ...
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1 Star Review
By : 'Nicola'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : CM2
5 Mar 2022
People found this helpful0
Awful company, have had a leak and heating issue since I have moved in which remains unfixed. They delay and deny constantly leaving my 3 year old and I with no effective heating and a property full of damp. The agents are inhumane, making you feel like you are the problem for complaining. They lie ... Read Full Review
Attached Files
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Excellent service. Starting ...
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5 Star Review
By : 'Nayema'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : CM1
13 Feb 2022
People found this helpful0
Excellent service. Starting from the viewing of the property to the finish of the agreement, everything was on time and very... Read Full Review
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When I decided to look for a ...
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5 Star Review
By : 'Emmanuel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CM1
8 Feb 2020
People found this helpful2
When I decided to look for a place to move to, I went to most of the estate agents in Chelmsford sadly non of them were interested in helping me. But things changed when I contacted the ladies at CMRENT. The ladies took it upon themselves to find me a home. Believe you me the ladies at CMRENT 23 ... Read Full Review
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Very knowledgable. Were very ...
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5 Star Review
By : 'Daz'
Services : Letting( As a Owner )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : CM2
22 Dec 2016
People found this helpful0
Very knowledgable. Were very helpful and professional and always willing to help and are very honest and up front. Not like the other 'typical' estate agents in town (Chelmsford). Thoroughly... Read Full Review
Comments on Agent Fees
Cheaper than the others in the city
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I am glad I read these ...
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1 Star Review
By : 'K.'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : CM2
20 Sept 2014
People found this helpful7
I am glad I read these reviews before I became one of their customers. Me and my partner were very interested in renting one of their properties. We visited their branch in Chelmsford a week ago to ask more about the flat we were interested, however were told that it is no longer available. After a ... Read Full Review
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I recently moved into a ...
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2 Star Review
By : 'vroomvroom'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : CM1
22 Aug 2014
People found this helpful12
I recently moved into a rented property via the Chelmsford branch of CM Lettings. The service extended was below par especially post acceptance of my offer. 1) We had agreed on an additional viewing (after my offer was accepted) but when I turned up at the property there was no one around. When... Read Full Review
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We have expressed an interest ...
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1 Star Review
By : '123'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CM1
3 Jan 2014
People found this helpful9
We have expressed an interest in a number of property's all of which still need to be confirmed with the tenant baring in mind this is since early December. Have expressed concern with dealing with a particular staff member and the response I got was ridiculous explaining she has had a word and... Read Full Review
What agent could do to change your mind?
They could have supplied me with a member of staff who I was happy with and could have taken my enquiries seriously and followed them up
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Like most people who use ...
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1 Star Review
By : 'Chris'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CM2
7 Nov 2013
People found this helpful7
Like most people who use CMRent, they were fine when moving in, but when anything needed doing within the property they were pretty useless. The staff are completely incompetent. The problem we're having at the moment (STILL) is that we're not getting our deposit back. I have explained to them... Read Full Review
Comments (2)Was this helpful?:
By : Michael Saville
9 Dec 2013Hi Chris, I'm sorry that you felt the need to write your complaint on this website. We do not get notified of any complaints on here, it's just by luck that i saw yours. I'm disappointed you felt the ...
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