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Bristol, BS1
2.6/5, 8 Reviews
38% Recommended
0% sales valuation accuracy
100% letting valuation accuracy
67% sales fee satisfaction
67% letting fee satisfaction
No Description Found
"At first seemed really..."
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2 Star Review
By : 'Emma'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : BA2
14 Sept 2013
People found this helpful0
At first seemed really helpful, replaced the carpet and mattress in the property before we moved in as these were both heavily soiled. However once there were problems within the property they were hopeless in sorting them out. We had a leak that started off as a very small damp bit of carpet but by the time anything was done the hallway was sodden and there was mould growing everywhere. We had to call the emergency line to get someone out, even though it could have been sorted with minimal damage to the property. When seeking references both my boss and my boyfriends boss commented that the agents seemed very rude and pushy. Hopefully we will not be charged for the damage caused by the leak but judging by the treatment and other reviews on here I am not holding my breath.
What agent could do to change your mind?
Reacted to problems more quickly, or in fact reacted to them at all. Been more polite in contacting people (bosses, previous landlords) for references.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 67% | £250,000 | £250,000 |
| Lettings | 100% | 67% | £750 | £1,300 |
Address
Chappell & Matthews
Unit 1 Cathedral Walk, Bristol, North Somerset
BS1 5LW
0117 946 6236
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Chappell & Matthews Branches (View All 6)
Great Job - ...
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5 Star Review
By : 'Mr'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BS1
14 Jun 2024
People found this helpful0
I was looking for a new agent and from the off Emma listened to what I was saying and was quick to reply on everything + great to chat with, she also made a nice cuppa tea. All the paper work was quick and efficient and Dan & Zainab did a great job getting the property ready and found a tenant... Read Full Review
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Dealing with Dominic from ...
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5 Star Review
By : 'Tyler'
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : BS6
22 Dec 2020
People found this helpful0
Dealing with Dominic from Chappel and Matthews has taken the stress out of the complicated process of finding a new home. The no pressure approach and offers to help us along the way have been greatly... Read Full Review
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Agent never showed up to ...
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1 Star Review
By : 'Jason'
Services : Sales (Prospective Vendor/Buyer)
Sold price : £250000
Would you recommend ? : No
Postcode : BS1
2 Oct 2020
People found this helpful1
Agent never showed up to viewing. Drove 60 miles in treacherous, rainy conditions for the viewing, and got soaked through waiting for 30 minutes. Subsequently went to the office, to be greeted by the rude and nonchalant Lee (who apparently is some sort of sales manager). He claimed that there were... Read Full Review
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Do not use this estate ...
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1 Star Review
By : 'Caroline'
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : BS1
23 Apr 2020
People found this helpful2
Dealing with letting teams in Chappell&Matthews Harbourside office is a nightmare. It took them 4 months to fix the broken boiler in my flat in winter time, as they ignored my repair request in the first 2 months. The Harbourside office lost the spare key to my flat. When I tried to... Read Full Review
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Thank you chapell and ...
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5 Star Review
By : 'phoebe'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BS1
5 Nov 2019
People found this helpful0
Thank you chapell and matthews, thank you Phoebe!! Although we faced two tenants dropping out, Phoebe was dedicated and patient and very professional, very responsive and helpful. we are happily moved into the... Read Full Review
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Bristol Property Management ...
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1 Star Review
By : 'Caren'
Services : Letting (As a Owner)
Rent PCM : £1300
Would you recommend ? : No
Postcode : BF2
29 Oct 2019
People found this helpful0
Bristol Property Management Centre Very poorly managed - chaotic, unprofessional, disorganised. Try to speak with a manager - don't ever expect a... Read Full Review
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At first seemed really ...
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2 Star Review
By : 'Emma'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BA2
14 Sept 2013
People found this helpful0
At first seemed really helpful, replaced the carpet and mattress in the property before we moved in as these were both heavily soiled. However once there were problems within the property they were hopeless in sorting them out. We had a leak that started off as a very small damp bit of carpet but... Read Full Review
What agent could do to change your mind?
Reacted to problems more quickly, or in fact reacted to them at all. Been more polite in contacting people (bosses, previous landlords) for references.
Comments (0)Was this helpful?:
We used C&M 'Full ...
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1 Star Review
By : 'Lynne'
Services : Letting (As a Owner)
Would you recommend ? : No
22 Sept 2011
People found this helpful0
We used C&M 'Full Management Service' while abroad. When we came back there was over 10k damage to our home and the rent was 2k in arrears. A Director from C&M stated that they were NOT responsible for :- - collecting the rent owed after the end of the tenancy - collecting money for the ... Read Full Review
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