Chappell & Matthews

I would like to write a five star review Bilal Khan all the help I have received from him with my property letting process. Always responding to me when Help is needed ... Read Full Review

I just want to single out Debra for her brilliant treatment of what could have been a very tough situation in my rental situation. She was extremly professional, empathetic towards both parties, and greatly helped brocker a great agreement for all. A real example of professionalism, care and ... Read Full Review

I was looking for a new agent and from the off Emma listened to what I was saying and was quick to reply on everything + great to chat with, she also made a nice cuppa tea. All the paper work was quick and efficient and Dan & Zainab did a great job getting the property ready and found a tenant ... Read Full Review

This is the best agency I have met with a top notch customer service, making things(letting) easier in a professional way @EMILY and @ ETIMA ETIM. I will keep recommending CHAPPELL & MATTHEWS to people for being the best ... Read Full Review

I had the pleasure of working with the outstanding Debra. Her patience, kindness, and efficiency throughout the entire process was remarkable. Her professionalism made the stressful process of renting an apartment much more manageable. Additionally, her efficiency and responsiveness was ... Read Full Review

Extremely unprofessional and unhelpful. Kate Reed speficially is very ... Read Full Review

My thanks to Jodie Brain for the provision of much needed urgent rental ... Read Full Review

Our new house was unliveable when we moved in. We were told by the agents that we would be waiting for a bit of paint to dry when we move in but when we stepped foot into the house it was a building site with half the house in an absolutely state and totally unliveable. Us 6 girls were planning on ... Read Full Review

From commencing into a terms of agreement with this branch manager Jack Mitchell we have received poor Quality interpersonal skills . Which have lead to a collection of errors & stressful events which lead to the chosen tenants had our home burgled ??‍♀️. Not a pleasant situation ... Read Full Review

I would like to thank Lauren Figurski for helping us during our rental application. She could not have been more kinder than she was. Excellent service from Chappell&Matthews Bath. Exceptional professionalism, advice and assistance from Lauren to whom I am particularly ... Read Full Review

My dealings with both Dan Roberts and Dan Smith for a property i am interested in has been outstanding. They have both provided fantastic customer service always keeping me up to date wuth the process as well as talking through any of the necessary paperwork. Great assets to Chappell and Matthews ... Read Full Review

Dealt with someone called Jack Mitchell from Chappel and Matthews. Out of everyone he is the only one I believe brings down the high reputation of the company. The way he dealt with an issue I had was very unreasonable and quite rude. Threatening to take money from me because I have COVID and ... Read Full Review

Dealing with Dominic from Chappel and Matthews has taken the stress out of the complicated process of finding a new home. The no pressure approach and offers to help us along the way have been greatly ... Read Full Review

Agent never showed up to viewing. Drove 60 miles in treacherous, rainy conditions for the viewing, and got soaked through waiting for 30 minutes. Subsequently went to the office, to be greeted by the rude and nonchalant Lee (who apparently is some sort of sales manager). He claimed that there were ... Read Full Review

Jodie Brain of Chappell and Matthews Chippenham has done a first class job in managing my Chippenham properties. Always on the ball and quick to respond. I recommend her to any landlord seeking an efficient ... Read Full Review

Rented a property in Chippenham and Abigail done the viewing and handover was on time and explained things very well good job as process is a bit complicated in my opinion property was very clean even after handover asking if everything was ok Thank you ... Read Full Review

Excellent service from Chappell & Matthews (Bath). Exceptional professionalism, advice and assistance from Jennifer and Chloe, to whom I was particularly grateful for the arranging the let urgently in this time of the Coronavirus Pandemic, adapting processes to accommodate the move. Thank ... Read Full Review

Dealing with letting teams in Chappell&Matthews Harbourside office is a nightmare. It took them 4 months to fix the broken boiler in my flat in winter time, as they ignored my repair request in the first 2 months. The Harbourside office lost the spare key to my flat. When I tried to ... Read Full Review

Chappell & Matthews rented the house to us without us visiting it, ensuring a good condition and in terms of service and management of the property, they are useless. we lived 7 months of horror and the nightmare continues, we are foreigners and there is nobody to help ... Read Full Review

chapells and mattews is a catastrophic agency. no management no listening no competent people. really really really do everything to avoid them. before renting, they call you every day with sweet words. as soon as you rent and need them, there is no one left to avoid otherwise money ... Read Full Review