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Bristol, BS1
2.6/5, 8 Reviews
38% Recommended
0% sales valuation accuracy
100% letting valuation accuracy
67% sales fee satisfaction
67% letting fee satisfaction
No Description Found
"Do not use this estate..."
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1 Star Review
By : 'Caroline'
Services : Letting(I am a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : BS1
23 Apr 2020
People found this helpful2
Dealing with letting teams in Chappell&Matthews Harbourside office is a nightmare. It took them 4 months to fix the broken boiler in my flat in winter time, as they ignored my repair request in the first 2 months. The Harbourside office lost the spare key to my flat. When I tried to discussed this issue with letting team, Debra Barton from letting team was rude and threaten me over phone. Landlord showed downstairs and wanted to attend the property without giving a notice 24 hours in advance. Before I moved out, I confirmed by emails/phone calls/face to face with letting teams and termination team that I would like to attend the property check out appoint. But letting team stopped me from attending the appointment by lying no appointment was book in the next few days after I moved out. In fact, a property check out appointment was booked 2 days after I moved out. This property agent had agreed to refund my overpaid rent after my lease terminated. In the first week after I moved out, Dan Roberts from letting team in Harbourside office kept saying it was deposit team who would handling my overpaid rent. But when I called deposit team, they kept telling me it was letting team who would process the refund. These people kept messing me around. In the end, letting team could not pass the buck to other teams, so they said they would have a look at my overpaid rent. But 2 months after I moved out, I am still waiting for them to giving my money back. Nobody in letting team picks up phone calls or replies to emails. DO NOT USE CHAPPELL & MATTHEWS!
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 67% | £250,000 | £250,000 |
| Lettings | 100% | 67% | £750 | £1,300 |
Address
Chappell & Matthews
Unit 1 Cathedral Walk, Bristol, North Somerset
BS1 5LW
0117 946 6236
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Chappell & Matthews Branches (View All 6)
Great Job - ...
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5 Star Review
By : 'Mr'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BS1
14 Jun 2024
People found this helpful0
I was looking for a new agent and from the off Emma listened to what I was saying and was quick to reply on everything + great to chat with, she also made a nice cuppa tea. All the paper work was quick and efficient and Dan & Zainab did a great job getting the property ready and found a tenant... Read Full Review
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Dealing with Dominic from ...
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5 Star Review
By : 'Tyler'
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : BS6
22 Dec 2020
People found this helpful0
Dealing with Dominic from Chappel and Matthews has taken the stress out of the complicated process of finding a new home. The no pressure approach and offers to help us along the way have been greatly... Read Full Review
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Agent never showed up to ...
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1 Star Review
By : 'Jason'
Services : Sales (Prospective Vendor/Buyer)
Sold price : £250000
Would you recommend ? : No
Postcode : BS1
2 Oct 2020
People found this helpful1
Agent never showed up to viewing. Drove 60 miles in treacherous, rainy conditions for the viewing, and got soaked through waiting for 30 minutes. Subsequently went to the office, to be greeted by the rude and nonchalant Lee (who apparently is some sort of sales manager). He claimed that there were... Read Full Review
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Do not use this estate ...
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1 Star Review
By : 'Caroline'
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : BS1
23 Apr 2020
People found this helpful2
Dealing with letting teams in Chappell&Matthews Harbourside office is a nightmare. It took them 4 months to fix the broken boiler in my flat in winter time, as they ignored my repair request in the first 2 months. The Harbourside office lost the spare key to my flat. When I tried to... Read Full Review
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Thank you chapell and ...
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5 Star Review
By : 'phoebe'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BS1
5 Nov 2019
People found this helpful0
Thank you chapell and matthews, thank you Phoebe!! Although we faced two tenants dropping out, Phoebe was dedicated and patient and very professional, very responsive and helpful. we are happily moved into the... Read Full Review
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Bristol Property Management ...
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1 Star Review
By : 'Caren'
Services : Letting (As a Owner)
Rent PCM : £1300
Would you recommend ? : No
Postcode : BF2
29 Oct 2019
People found this helpful0
Bristol Property Management Centre Very poorly managed - chaotic, unprofessional, disorganised. Try to speak with a manager - don't ever expect a... Read Full Review
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At first seemed really ...
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2 Star Review
By : 'Emma'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BA2
14 Sept 2013
People found this helpful0
At first seemed really helpful, replaced the carpet and mattress in the property before we moved in as these were both heavily soiled. However once there were problems within the property they were hopeless in sorting them out. We had a leak that started off as a very small damp bit of carpet but... Read Full Review
What agent could do to change your mind?
Reacted to problems more quickly, or in fact reacted to them at all. Been more polite in contacting people (bosses, previous landlords) for references.
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We used C&M 'Full ...
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1 Star Review
By : 'Lynne'
Services : Letting (As a Owner)
Would you recommend ? : No
22 Sept 2011
People found this helpful0
We used C&M 'Full Management Service' while abroad. When we came back there was over 10k damage to our home and the rent was 2k in arrears. A Director from C&M stated that they were NOT responsible for :- - collecting the rent owed after the end of the tenancy - collecting money for the ... Read Full Review
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