I would like to write a five star review Bilal Khan all the help I have received from him with my property letting process. Always responding to me when Help is needed... Read Full Review

I just want to single out Debra for her brilliant treatment of what could have been a very tough situation in my rental situation. She was extremly professional, empathetic towards both parties, and greatly helped brocker a great agreement for all. A real example of professionalism, care and... Read Full Review

This is the best agency I have met with a top notch customer service, making things(letting) easier in a professional way @EMILY and @ ETIMA ETIM. I will keep recommending CHAPPELL & MATTHEWS to people for being the best... Read Full Review

I had the pleasure of working with the outstanding Debra. Her patience, kindness, and efficiency throughout the entire process was remarkable. Her professionalism made the stressful process of renting an apartment much more manageable. Additionally, her efficiency and responsiveness was... Read Full Review

From commencing into a terms of agreement with this branch manager Jack Mitchell we have received poor Quality interpersonal skills . Which have lead to a collection of errors & stressful events which lead to the chosen tenants had our home burgled ??‍♀️. Not a pleasant situation... Read Full Review

My dealings with both Dan Roberts and Dan Smith for a property i am interested in has been outstanding. They have both provided fantastic customer service always keeping me up to date wuth the process as well as talking through any of the necessary paperwork. Great assets to Chappell and Matthews... Read Full Review

Dealt with someone called Jack Mitchell from Chappel and Matthews. Out of everyone he is the only one I believe brings down the high reputation of the company. The way he dealt with an issue I had was very unreasonable and quite rude. Threatening to take money from me because I have COVID and... Read Full Review

Chappell & Matthews rented the house to us without us visiting it, ensuring a good condition and in terms of service and management of the property, they are useless. we lived 7 months of horror and the nightmare continues, we are foreigners and there is nobody to help... Read Full Review

chapells and mattews is a catastrophic agency. no management no listening no competent people. really really really do everything to avoid them. before renting, they call you every day with sweet words. as soon as you rent and need them, there is no one left to avoid otherwise money... Read Full Review

Debra from the Clifton, Bristol been wonderful. Very attentive and helpful. All our questions have been answered and she's helped us find a great... Read Full Review

As a building surveyor who meets agents constantly my opinion is this branch lacks professional discipline and discretion. I would not recommend them as agents based on the performance to... Read Full Review

Many issues with our property including broken toilet flush, broken windows, broken door handles and broken heating were left completely unattended for months. Some issues were ignored for the ENTIRE DURATION of or our tenancy. We were patronised and left feeling as though we were burdens for... Read Full Review

As a landlord wanting to rent out our property these two members of staff have been highly efficient, professional and extremely courteous upon any correspondence. A great service! I feel that I have a positive working relationship with this company and would highly recommend them for using as an... Read Full Review

These people are absolute scumbags. They will rip you off with fees and don't do their job properly - when I moved into a rented property in Bristol they were aggressive and forceful and told me that I must pay my deposit to the previous tenant (which I questioned in February 2017 as the... Read Full Review

What a mess. Been dealing with this clown for the past few years as a tenant. Even the landlord, who had previously been lining his pockets at the advice of this muppet to rip of tenant's for their deposits, has admitted its wrong and has given me a refund. Done some research on this Giuseppe... Read Full Review

I called to book a viewing, and the sales said she will send me some details to look at and ask me to wait for their calls to discuss the date and time, which is good. One day later, I got a phone call from their guy. After I told him I am from China, he asked"Do you have enough money in... Read Full Review

This property has been at the stage of an agreed sale for 19 months and it is still not completed. I have never met such a bungling bunch of cowboys in all my days. Every time I phone up the guy I want to speak to is either out or he is so full of excuses. I would never use them again, purely... Read Full Review

I called to see a specific property and register. I told them that I was supposed to give my landlord 30 days notice before moving out but was pretty sure I could reduce that term to two weeks. The agent said he wasn't sure he'd show me the property on the grounds that they wanted it occupied... Read Full Review

Without a doubt the most unprofessional company I have every dealt with. Numerous unreturned phone calls despite promises to "get back to me" and incompetent office staff who don't seem to even know what their job is, means I would never be able to recommend this company. Before moving ... Read Full Review

I had a really terrible experience where I was interested in a property and was one of the first to phone through (9am) to arrange a viewing. I was told by a colleauge that they were in a meeting and would call me back. So I waited but when it got to 14pm I phoned them back, I was told by Charlotte ... Read Full Review