Having made an appointment to view this property today (02/09/13) at 4.30pm I was fashionably 10 minutes early and the Estate Agent didn't turn up. I waited 10 minutes and rang their office. A few minutes later no-one had returned my call so I concluded no-one was coming and left the venue. A couple of minutes later I was told that on a quiet Monday during August the Agent was "stuck in traffic" in Orpington of all places. However if I returned to the property the vendor would be outside and would show me round. Indeed I returned and could see no-one there. I went home - about 4 minutes in the traffic. At 5pm I got a phone call from a "lady" from Andrews demanding to know why I hadn't gone back. I explained that I had and no-one was there. I told her the whole thing had been a complete debacle and I wished to be taken off their mailing list. She then SHOUTED down the phone to me that I wasn't to worry she had personally taken me off the mailing list herself.......Oh dear what a way to treat a buyer and to top it all this is the same company who when I attended the Branch 3 hours earlier to find details of another property they denied having it on their books and I had to show them my phone with the details !!!!