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Andover, SP10
2.3/5, 18 Reviews
33% Recommended
73% sales valuation accuracy
0% letting valuation accuracy
83% sales fee satisfaction
67% letting fee satisfaction
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"Awful Tenancy with..."
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1 Star Review
Adam
By : 'Pablo'
Services :
Rent PCM : £900
Would you recommend ? : No
Postcode : RG25
7 Oct 2024
People found this helpful0
As a tenant, my experience with Brockenhurst has been absolutely appalling. Here's a summary of what went on, to serve as a warning to those willing to rent through this agency. - To begin with, the process to move into the property was unnecessarily delayed, forcing me to find temporal accommodation in an AirBnb. On my side, everyone was diligent and efficient, but I had to keep insisting over a full month of constant delays and broken promises to get the property. It was advertised as available immediately on the 6th of January, it was given to me on the 9 of February Communication was almost non existent, and I had to chase them to do their job. - On arrival, they did not give me an inventory. It took a week and a half, and of course me insisting on getting it, to finally get the inventory. Furthermore, the property was clearly not adequately cleaned and presented: chippings on the wall, debris and food left in the kitchen (even their own inventory addressed this), broken blinds, a terribly dirty oven that I had to clean for 2 hours, and many other details I can barely remember. I spent the 7 months I lived here chasing them to fix these issues, and only the blinds got replaced; the rest of my requests were simply ignored. - However, the real concerning bit was the fact that the Electrical Installation Certificate was faulty, and according to the legislation it had to be fixed within 28 days, otherwise the property would not be adequate to live in. I spent ONE HUNDRED DAYS chasing them, I had to go to the Property Redress Scheme to force them to act on it, and even got a compensation due to the obvious lack of professionalism and their poor management of the property. Imagine living in a house that is not considered safe and your agency is refusing to act on it, repeatedly. I literally emailed and phoned every week and it took, I will insist, more than three months for them to finally act on it. Simply appalling. - Shortly after winning the case through the PRS, I was informed quite conveniently that the landlord wanted to sell the property. I asked them how long would it take to finalize the sale, as I was about to go to Spain for the holidays, and they gave me plenty of guarantees that the process would not force me to leave until
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 73.00% | 83% | £210,000 | £750,000 |
| Lettings | 0% | 67% | £900 | £900 |
Address
Brockenhurst Estate Agents
1 London Street, Andover, Hampshire
SP10 2NU
01264 350 350
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Brockenhurst Estate Agents Branches (View All 6)
Awful Tenancy with ...
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1 Star Review
By : 'Pablo'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : RG25
7 Oct 2024
People found this helpful0
As a tenant, my experience with Brockenhurst has been absolutely appalling. Here's a summary of what went on, to serve as a warning to those willing to rent through this agency. - To begin with, the process to move into the property was unnecessarily delayed, forcing me to find temporal... Read Full Review
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Not very ...
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1 Star Review
By : 'Carl'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : RG24
18 Sept 2024
People found this helpful0
Not very professional and not good at remembering simple instructions. Told that the contract couldn't be changed, even though they got it wrong. Spent an entire hour in my house spinning me a line, then disappears for a week and makes zero contact with us - when we call the Basingstoke... Read Full Review
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Finding a property after ...
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5 Star Review
By : 'Da'
Services : Land & New Homes
Would you recommend ? : Yes
Postcode : GU5
24 May 2022
People found this helpful0
Finding a property after 33years has proven to be very difficult and at times stressful. We registered with all Estate agents in Andover. Adam at Brockenhurst along with his colleagues have been exceptionally helpful and professional, guiding us through the housing minefield. We have now found... Read Full Review
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Do not believe the Google ...
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1 Star Review
By : 'Matthew'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SP10
15 Nov 2021
People found this helpful0
Do not believe the Google reviews. They promised my viewing for today. 3 calls, 3 confirmations, with no email verify after continuous requests. Check listing today let agreed after being told 3 times. 3 times. That I would be the first person to view as tenants do not leave until Friday 12th... Read Full Review
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Do you want an agent who will ...
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1 Star Review
By : 'Jacob'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £210000
Would you recommend ? : No
Postcode : SP10
3 Sept 2021
People found this helpful1
Do you want an agent who will appreciate your time and businesses? Keep looking. Appointed and confirmed viewing never happened - no contact, no updates, no nothing. Spent 25 minutes knocking on the door and trying to contact them, then gave up. Heard they struggle to secure viewings and buyers, no ... Read Full Review
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Don't bother trying to ...
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1 Star Review
By : 'TJ'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £750000
Would you recommend ? : No
Postcode : SP11
31 Mar 2021
People found this helpful1
Don't bother trying to buy a property with this company. They don't bother to confirm appointments, you have to chase them. Then, after showing you a property, they don't bother following up. You ring them & their attitude stinks. No very reassuring if its the property of ... Read Full Review
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Think twice before selling ...
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1 Star Review
By : 'Graham'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SN8
20 Jan 2021
People found this helpful1
Think twice before selling your property with this agent. We drove an hour-and-forty minutes, during a weather warning, to attend a viewing. Upon arrival, the agent was nowhere to be seen. No communication given, and still as of now no update/comment/apology from... Read Full Review
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Shocking. How are they still ...
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1 Star Review
By : 'Karen'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SP9
11 Sept 2020
People found this helpful2
Be prepared for zero contact by your sales adviser, continually chase them for progress/updates, conduct viewings on their behalf at short notice and then when they don't manage to sell your property, be bullied by the manager David Griffiths and threatened with court action if you do not... Read Full Review
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mmmm double glazing anyone ! ...
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1 Star Review
By : 'becka'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £425000
Would you recommend ? : No
Postcode : SP10
13 Mar 2020
People found this helpful1
mmmm double glazing anyone ! what a valuation sign here sign here sign here sign here mmmm please leave as id dont like... Read Full Review
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We asked for an offer to be ...
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1 Star Review
By : 'Simon'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £299950
Would you recommend ? : No
Postcode : SP10
16 Jan 2020
People found this helpful3
We asked for an offer to be submitted in a property we viewed earlier that day. The agent refused to submit the offer to the vendor which I believe is illegal and against regulations. Absolute... Read Full Review
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After suffering a bad ...
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5 Star Review
By : 'Amanda'
Services : Sales( As a Vendor )
Sold price : £320000
Would you recommend ? : Yes
Postcode : SP10
14 Nov 2019
People found this helpful1
After suffering a bad experience with another estate agent Brockenhurst were amazing from start to finish. Matt proactively contacted us as he was aware that our property was not selling. Knowing that we were still tied into a contract he spent the time to come round and reassure us that we were... Read Full Review
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House ...
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5 Star Review
By : 'YIPPEE!!!'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SP11
22 Mar 2019
People found this helpful0
Huge thank you to Matthew Griffiths for doing what he said he would do, what other estate agents had tried to do but failed and that is to SELL our... Read Full Review
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House ...
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5 Star Review
By : 'Ray'
Services : Sales( As a Vendor )
Sold price : £245000
Would you recommend ? : Yes
Postcode : SP10
22 Jul 2018
People found this helpful0
We recently sold our house through your Andover office. Even though the sale was a little slow, your staff in particular Clare, Holly and Karen, were very helpful and supportive throughout the whole process. they kept us up to date with viewings and always gave us feedback. their advice on... Read Full Review
Comments on Agent Fees
Good
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Dreadful ...
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1 Star Review
By : 'Disappointed'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : SP10
4 Jun 2018
People found this helpful6
Terrible experience in all my history of buying and selling. Probably the worst estate agents I have ever dealt with in my time. Communication awful, arrogant, lied to us and denied it! Absolute bare minimum done to get your money! Avoid like the... Read Full Review
Comments on Agent Fees
Fees what can I say as I’ve said already they will do the absolute bare minimum!!
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I am really pleased with ...
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5 Star Review
By : 'Debbie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SP10
22 Nov 2017
People found this helpful0
I am really pleased with choosing Brockenhurst estate agent.David the owner was great in valuing my property and the staff had my house sold in less than a week. Highly recommended the... Read Full Review
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By : David Griffiths
22 Nov 2017Thank you for your kind words, Debbie. It's been a pleasure working for you. Good...
As a tenant, avoid like a ...
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1 Star Review
By : 'Tenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG
5 Sept 2017
People found this helpful10
As a tenant, avoid like a plague. Friends warned me about their bad experiences with them, but they are a horrendous company. No communication, lots of unresolved issues and very rude. I would rather go... Read Full Review
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I have dealt with ...
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5 Star Review
By : 'James'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SP10
18 Aug 2017
People found this helpful1
I have dealt with Brockenhurst on 3 separate occasions and know David Griffiths the owner pretty well. David is knowledgeable and informative about the local market and trustworthy. David provided me with the valuation whilst Clare and Holly in the Andover branch provided the day to day... Read Full Review
Comments on Agent Fees
Good competitive estate agency fee.
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My partner and I thankfully ...
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1 Star Review
By : 'HS'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SP11
26 Feb 2014
People found this helpful10
My partner and I thankfully dodged a bullet with Brockenhurst. Went for several viewings with various members of staff and was lied to by every one of them concerning the quality of properties, cost of fees, etc. Extortionate fees - we rent a property that was initially advertised by both Castles... Read Full Review
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