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Whitchurch, RG28
2.7/5, 12 Reviews
33% Recommended
50% sales valuation accuracy
100% letting valuation accuracy
71% sales fee satisfaction
99% letting fee satisfaction
No Description Found
Latest Reviews
Angie and Derek
Phil & Lesley
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50.00% | 71% | £320,000 | £505,000 |
| Lettings | 100% | 99% | £925 | £925 |
Address
Brockenhurst Estate Agents
Kingsbury House, Whitchurch, Hampshire
RG28 7BH
01256 892 222
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Social Media
Rankings
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Brockenhurst Estate Agents Branches (View All 6)
Awful experience, Oakley and ...
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1 Star Review
By : 'Very'
Services : Sales( As a Vendor )
Sold price : £320000
Would you recommend ? : No
Postcode : RG23
17 Nov 2023
People found this helpful2
Awful experience, Oakley and Basingstoke branches. Absolutely would avoid using ever again if at all possible. Poor, inaccurate communication, arrogant, allowed damage from viewers but did not take responsibility, lack of accountability, lack of proactivity, right hand didn’t seem to... Read Full Review
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Awful customer service, ...
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1 Star Review
By : 'O'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : RG28
18 Jan 2023
People found this helpful4
Awful customer service, couldn’t care less attitude. Absolutely no haste whatsoever and clearly the team don’t talk to each other. “We will give you a phone call tomorrow” and tomorrow never comes. 2 hour round trip to view the house TWICE and we were rushed... Read Full Review
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Brockenhurst: Special shout ...
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5 Star Review
By : 'Stevie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG28
8 Aug 2019
People found this helpful0
Brockenhurst: Special shout out to Emma Horne. Emma answered every question I had which was many. She made myself and my partner feel at ease. To be honest she some how made the experience of moving home enjoyable it’s been nothing but stress in the past. Your normally happy once you are... Read Full Review
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Avoid, Avoid, ...
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1 Star Review
By : 'Angie'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : RG28
1 Mar 2019
People found this helpful11
Woeful experience in all our history of buying and selling. In summary: lack of communication, incredibly arrogant and astonishingly, seem to have forgotten who the client is. Their whole approach is to take on your property and within a week, start applying pressure to reduce your asking price... Read Full Review
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By : Liana brien
6 Mar 2019I had the exact same issue with the sale of my flat! I've complained to David Griffiths the owner and they have taken no responsibility and have just had a rude letter back from...
Not happy with the service at ...
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1 Star Review
By : 'Anon'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : RG23
22 Jan 2019
People found this helpful5
I would not recommend Brockenhurst at all and wish I researched all the feedback before accepting them to sell our property. Total disappointment from day one. We went with them based on a property they had and as soon as we signed they sold it to another person the following day. No feedback on ... Read Full Review
Comments on Agent Fees
They provided a low fee however we have learnt our lesson based on the quality provided.
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Simply ...
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5 Star Review
By : 'Phil'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG28
10 Oct 2018
People found this helpful1
Sarah pulled out all the stops for us kept in touch daily, very professional from start to finish. Would highly... Read Full Review
Comments on Agent Fees
Excellent fees
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Very disappointing service. ...
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1 Star Review
By : 'Richard'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : RG28
8 Oct 2018
People found this helpful10
I would not recommend this agency at all. Key is their distinct lack of communication, pro-activity and any kind of professional service. No client confidentiality and in summary, an extremely unpleasant experience and unsatisfactory outcome. Staff in the Whitchurch branch merely babysit the... Read Full Review
Comments on Agent Fees
Low cost - but did nothing for their fees!
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House ...
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5 Star Review
By : 'Pat'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG28
27 Apr 2018
People found this helpful0
The team at Brockenhurst in Whitchurch have been fantastic and in particular Sarah who has helped with every stage of the moving process and also David. They are friendly, approachable and professional from the valuation through to completion of our sale. I wouldn't hesitate in recommending... Read Full Review
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Amazing service from day to ...
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5 Star Review
By : 'K'
Services : Sales( As a Vendor )
Sold price : £505000
Would you recommend ? : No
Postcode : RG28
19 May 2017
People found this helpful0
Amazing service from day to day of completion. The commission was very competitive and the service we got was top rate. Valuation of property was done by someone with lots of local knowledge and the property was valued accordingly. David offered advice also based on his experience for free on... Read Full Review
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I found Brockenhurst a real ...
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5 Star Review
By : 'Whitchurch2017'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : RG28
9 Apr 2017
People found this helpful0
I found Brockenhurst a real pleasure to do business with! Their fees are not ridiculously over priced like many estate agents and they were very accommodating in making sure we were in our new house as soon as possible. Thank... Read Full Review
Comments on Agent Fees
Very reasonable compared to many estate agents
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I would not recommend this ...
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1 Star Review
By : 'Yet'
Services : Sales( As a Vendor )
Sold price : £335000
Would you recommend ? : No
Postcode : RG28
30 Jan 2017
People found this helpful8
I would not recommend this agency in sny way, shape or form. Very aggressive staff and lack of service. Total lack of client cofidentiality. Most unpleasant experience and extremely unsatisfactory outcome. MD lacks professionalism and courtesy and this reflects in his... Read Full Review
Comments on Agent Fees
Totally undeserved as they did nothing to bring about the sale and were no longer acting under our instruction but used harassment and a very tenuous clause in their contract which is currently under scrutiny.
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This is a warning to anyone ...
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1 Star Review
By : 'Whitchurch'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : RG28
15 Nov 2013
People found this helpful5
This is a warning to anyone who has the misfortune of living next door to a house rented out by Brockenhurst estate agent - MOVE! I live next door to a property that has been let out since February 2013 and Brockenhurst Estate Agents are the lettings agent. The first tenants turned out to be... Read Full Review
What agent could do to change your mind?
To take complaints seriously rather than ignoring letters and emails unless threatened with legal action. To get off their backsides and actually look into complaints properly rather than sit in the office and make a few calls or fire off the odd email or two. To stop being rude, dismissive and patronising. And not to think that anyone who makes a genuine and valid complaint as an idiot. In short, to actually care about the community they are making a great deal of money out of.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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