My experience with Birju shah (Brockenhurst ) has been frustrating due to their failure to address tenant issues promptly. As a renter, I expect reasonable response times urgent matters such as repairs or maintenance. However, despite repeated requests, they consistently delay addressing concerns, ... Read Full Review

Fiona was amazing and helped us find our flat before she left. That was the only positive about the estate agents. Awful communication, ignorant and refuse to help even if its their job. They get paid to help to deal with these issues and instead have you stuck between a rock and a hard place as... Read Full Review

One star is far too much for this unprofessional sorry excuse of an organisation. Complete lack of customer-orientated service, coupled with unreasonable expectations. Zero communication with me and each other, despite being asked multiple times to do so and confirm various check-out details.... Read Full Review

Extremely unprofessional! I rented a house managed by Brockenhurst Andover in 2015. It was a 3 bed, 2 bath but the en-suite wasn't working properly and was unuseable. Brockenhurst Andover were extremely unco-operative and the manner in which they conducted themselves was extremely agressive... Read Full Review

I cannot state how truly dreadful the service from Brockenhurst's lettings is. We had many issues with the property that was leased from them including flooding caused by dodgy plumbing, electrical issues, and broken heating. It took weeks of unanswered emails and phone calls plus threats of legal... Read Full Review

I've had the worst experience with Brockenhurst. I am a landlord & have been for many years. The last few years with Brockenhurst have been dreadful & I totally agree with the previous comments regarding their attitude especially Delia. I am now three weeks on waiting for a reply to an... Read Full Review