Brockenhurst Estate Agents

I've had an extremely disappointing experience with Brokenhurst estate agents.They recently demanded payment a service, yet at no point did they issue an invoice, contract, or any clear breakdown of charges beforehand. This approach is completely unprofessional and raises serious concerns about ... Read Full Review

My experience with Birju shah (Brockenhurst ) has been frustrating due to their failure to address tenant issues promptly. As a renter, I expect reasonable response times urgent matters such as repairs or maintenance. However, despite repeated requests, they consistently delay addressing concerns, ... Read Full Review

As a tenant, my experience with Brockenhurst has been absolutely appalling. Here's a summary of what went on, to serve as a warning to those willing to rent through this agency. - To begin with, the process to move into the property was unnecessarily delayed, forcing me to find temporal ... Read Full Review

Not very professional and not good at remembering simple instructions. Told that the contract couldn't be changed, even though they got it wrong. Spent an entire hour in my house spinning me a line, then disappears for a week and makes zero contact with us - when we call the Basingstoke ... Read Full Review

Fiona was amazing and helped us find our flat before she left. That was the only positive about the estate agents. Awful communication, ignorant and refuse to help even if its their job. They get paid to help to deal with these issues and instead have you stuck between a rock and a hard place as ... Read Full Review

Awful experience, Oakley and Basingstoke branches. Absolutely would avoid using ever again if at all possible. Poor, inaccurate communication, arrogant, allowed damage from viewers but did not take responsibility, lack of accountability, lack of proactivity, right hand didn’t seem to ... Read Full Review

The Brockenhurst team based in the Ludgershall office are fantastic. Nothing is too much trouble, they are all completely professional, knowledgeable and display excellent customer service. I have bought from them in the past and am currently selling with them now. Highly ... Read Full Review

Awful customer service, couldn’t care less attitude. Absolutely no haste whatsoever and clearly the team don’t talk to each other. “We will give you a phone call tomorrow” and tomorrow never comes. 2 hour round trip to view the house TWICE and we were rushed ... Read Full Review

Finding a property after 33years has proven to be very difficult and at times stressful. We registered with all Estate agents in Andover. Adam at Brockenhurst along with his colleagues have been exceptionally helpful and professional, guiding us through the housing minefield. We have now found ... Read Full Review

Do not believe the Google reviews. They promised my viewing for today. 3 calls, 3 confirmations, with no email verify after continuous requests. Check listing today let agreed after being told 3 times. 3 times. That I would be the first person to view as tenants do not leave until Friday 12th ... Read Full Review

Do you want an agent who will appreciate your time and businesses? Keep looking. Appointed and confirmed viewing never happened - no contact, no updates, no nothing. Spent 25 minutes knocking on the door and trying to contact them, then gave up. Heard they struggle to secure viewings and buyers, no ... Read Full Review

Don't bother trying to buy a property with this company. They don't bother to confirm appointments, you have to chase them. Then, after showing you a property, they don't bother following up. You ring them & their attitude stinks. No very reassuring if its the property of ... Read Full Review

Think twice before selling your property with this agent. We drove an hour-and-forty minutes, during a weather warning, to attend a viewing. Upon arrival, the agent was nowhere to be seen. No communication given, and still as of now no update/comment/apology from ... Read Full Review

We rented through Brockenhurst and it was the worst experience ever. The property we rented was not fit for habitation and we had constant problems. Not just small problems, no hob for a month, no heating, a condemned boiler, no working shower - but we were told as we had hot water in the kitchen ... Read Full Review

I found the Agents very good and trustworthy. I would recommend their experience and advice. We sold our property very ... Read Full Review

Be prepared for zero contact by your sales adviser, continually chase them for progress/updates, conduct viewings on their behalf at short notice and then when they don't manage to sell your property, be bullied by the manager David Griffiths and threatened with court action if you do not ... Read Full Review

mmmm double glazing anyone ! what a valuation sign here sign here sign here sign here mmmm please leave as id dont like ... Read Full Review

We asked for an offer to be submitted in a property we viewed earlier that day. The agent refused to submit the offer to the vendor which I believe is illegal and against regulations. Absolute ... Read Full Review

After suffering a bad experience with another estate agent Brockenhurst were amazing from start to finish. Matt proactively contacted us as he was aware that our property was not selling. Knowing that we were still tied into a contract he spent the time to come round and reassure us that we were ... Read Full Review

Brockenhurst: Special shout out to Emma Horne. Emma answered every question I had which was many. She made myself and my partner feel at ease. To be honest she some how made the experience of moving home enjoyable it’s been nothing but stress in the past. Your normally happy once you are ... Read Full Review