As a tenant, my experience with Brockenhurst has been absolutely appalling. Here's a summary of what went on, to serve as a warning to those willing to rent through this agency. - To begin with, the process to move into the property was unnecessarily delayed, forcing me to find temporal... Read Full Review

Not very professional and not good at remembering simple instructions. Told that the contract couldn't be changed, even though they got it wrong. Spent an entire hour in my house spinning me a line, then disappears for a week and makes zero contact with us - when we call the Basingstoke... Read Full Review

Finding a property after 33years has proven to be very difficult and at times stressful. We registered with all Estate agents in Andover. Adam at Brockenhurst along with his colleagues have been exceptionally helpful and professional, guiding us through the housing minefield. We have now found... Read Full Review

Do not believe the Google reviews. They promised my viewing for today. 3 calls, 3 confirmations, with no email verify after continuous requests. Check listing today let agreed after being told 3 times. 3 times. That I would be the first person to view as tenants do not leave until Friday 12th... Read Full Review

Do you want an agent who will appreciate your time and businesses? Keep looking. Appointed and confirmed viewing never happened - no contact, no updates, no nothing. Spent 25 minutes knocking on the door and trying to contact them, then gave up. Heard they struggle to secure viewings and buyers, no ... Read Full Review

Don't bother trying to buy a property with this company. They don't bother to confirm appointments, you have to chase them. Then, after showing you a property, they don't bother following up. You ring them & their attitude stinks. No very reassuring if its the property of ... Read Full Review

Think twice before selling your property with this agent. We drove an hour-and-forty minutes, during a weather warning, to attend a viewing. Upon arrival, the agent was nowhere to be seen. No communication given, and still as of now no update/comment/apology from... Read Full Review

Be prepared for zero contact by your sales adviser, continually chase them for progress/updates, conduct viewings on their behalf at short notice and then when they don't manage to sell your property, be bullied by the manager David Griffiths and threatened with court action if you do not... Read Full Review

mmmm double glazing anyone ! what a valuation sign here sign here sign here sign here mmmm please leave as id dont like... Read Full Review

We asked for an offer to be submitted in a property we viewed earlier that day. The agent refused to submit the offer to the vendor which I believe is illegal and against regulations. Absolute... Read Full Review

After suffering a bad experience with another estate agent Brockenhurst were amazing from start to finish. Matt proactively contacted us as he was aware that our property was not selling. Knowing that we were still tied into a contract he spent the time to come round and reassure us that we were... Read Full Review

Huge thank you to Matthew Griffiths for doing what he said he would do, what other estate agents had tried to do but failed and that is to SELL our... Read Full Review

We recently sold our house through your Andover office. Even though the sale was a little slow, your staff in particular Clare, Holly and Karen, were very helpful and supportive throughout the whole process. they kept us up to date with viewings and always gave us feedback. their advice on... Read Full Review

Terrible experience in all my history of buying and selling. Probably the worst estate agents I have ever dealt with in my time. Communication awful, arrogant, lied to us and denied it! Absolute bare minimum done to get your money! Avoid like the... Read Full Review

I am really pleased with choosing Brockenhurst estate agent.David the owner was great in valuing my property and the staff had my house sold in less than a week. Highly recommended the... Read Full Review

As a tenant, avoid like a plague. Friends warned me about their bad experiences with them, but they are a horrendous company. No communication, lots of unresolved issues and very rude. I would rather go... Read Full Review

I have dealt with Brockenhurst on 3 separate occasions and know David Griffiths the owner pretty well. David is knowledgeable and informative about the local market and trustworthy. David provided me with the valuation whilst Clare and Holly in the Andover branch provided the day to day... Read Full Review

My partner and I thankfully dodged a bullet with Brockenhurst. Went for several viewings with various members of staff and was lied to by every one of them concerning the quality of properties, cost of fees, etc. Extortionate fees - we rent a property that was initially advertised by both Castles... Read Full Review