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Lettings, Andover SP10
1/5, 6 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
No description for branch.
"Unprofessional, aggressive..."
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1 Star Review
By : 'Josie'
Services :
Would you recommend ? : No
Postcode : RG28
6 Aug 2018
People found this helpful4
Extremely unprofessional! I rented a house managed by Brockenhurst Andover in 2015. It was a 3 bed, 2 bath but the en-suite wasn't working properly and was unuseable. Brockenhurst Andover were extremely unco-operative and the manner in which they conducted themselves was extremely agressive and rude. Since there was only me living in the house they wanted to know why I needed 2 bathrooms. Besides the fact that I was paying for 2 bathrooms so should get what I pay for, I needed a second when I had guests. They wanted to know who the guests were and even accused me of having someone live with me without having them on the lease. All diversion tactics. The shower was eventually fixed, NO credit to Brockenhurst. The owners wanted to sell the house and needed my co-operation in allowing showings. I refused unless they fixed the shower. So they fixed it. If you're considering renting a house that is managed by Brockenhurst Andover, think again. I have given them a 1 star because you have to assign at least one star in a review, but this is 1 star too many in my opinion!
Comments on Agent Fees
BAD
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By : Jamie Graham
1 May 2019One star is far too much for this unprofessional sorry excuse of an organisation. Complete lack of customer-orientated service, coupled with unreasonable expectations. Zero communication with me and each other, despite being asked multiple times to do so and confirm various check-out details. Lack of proactivity. Very one sided unrealistic expectations despite bending over backwards to accommodate viewings. Asked 5 or 6 times the same questions in relation to energy suppliers. They don’t talk to each other. During tenancy - sporadic inspections when they feel like it - watch out if you’re a landlord paying them a vast sum to manage your property. Reported faults can take months to fix. Unfair contract clauses in tenancy agreement - watch out for this. Extremely rude emails received from MD who referred to my hideous customer service experience as “behaving like a spoilt child.” Made references to their lack of response as punishment for daring to question their dreadful professionalism. Employs a checkout organisation that “doesn’t work weekends,” allowing them to hold you over barrels for deposit return. No idea of fair wear and tear versus deliberate damage. Expects the world on checkout with no consideration of weeks of bad weather conditions. Frankly the worst ever letting agent on the planet. Avoid and rent a property from an organisation that knows customer service rather than ignores it in entirety.
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Sebastian James
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £825 | £1,200 |
Address
Brockenhurst Estate Agents
3 London Street, Andover, Hampshire
SP10 2NU
01264 350 434
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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1 Star Review
By : 'jignesh'
Services : Letting( As a Tenant )
Sold price : £1800
Would you recommend ? : No
Postcode : HA9
4 May 2025
People found this helpful0
My experience with Birju shah (Brockenhurst ) has been frustrating due to their failure to address tenant issues promptly. As a renter, I expect reasonable response times urgent matters such as repairs or maintenance. However, despite repeated requests, they consistently delay addressing concerns, ... Read Full Review
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Awful communication, ignorant ...
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1 Star Review
By : 'Sophie'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : No
Postcode : HP12
5 Aug 2024
People found this helpful0
Fiona was amazing and helped us find our flat before she left. That was the only positive about the estate agents. Awful communication, ignorant and refuse to help even if its their job. They get paid to help to deal with these issues and instead have you stuck between a rock and a hard place as... Read Full Review
Comments (1)Was this helpful?:
By : David Griffiths
6 Aug 2024Dear Sophie, Please will you remove this post as it is not for our company. We are in Andover, Hampshire! Thank...
Hideous ...
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1 Star Review
By : 'Jamie'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : No
Postcode : SP10
4 May 2019
People found this helpful5
One star is far too much for this unprofessional sorry excuse of an organisation. Complete lack of customer-orientated service, coupled with unreasonable expectations. Zero communication with me and each other, despite being asked multiple times to do so and confirm various check-out details.... Read Full Review
Comments on Agent Fees
Criminal.
Comments (0)Was this helpful?:
Unprofessional, aggressive ...
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1 Star Review
By : 'Josie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG28
6 Aug 2018
People found this helpful4
Extremely unprofessional! I rented a house managed by Brockenhurst Andover in 2015. It was a 3 bed, 2 bath but the en-suite wasn't working properly and was unuseable. Brockenhurst Andover were extremely unco-operative and the manner in which they conducted themselves was extremely agressive... Read Full Review
Comments on Agent Fees
BAD
Comments (1)Was this helpful?:
By : Jamie Graham
1 May 2019One star is far too much for this unprofessional sorry excuse of an organisation. Complete lack of customer-orientated service, coupled with unreasonable expectations. Zero communication with me...
I cannot state how truly ...
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1 Star Review
By : 'Sebastian'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : RG28
27 Jun 2017
People found this helpful7
I cannot state how truly dreadful the service from Brockenhurst's lettings is. We had many issues with the property that was leased from them including flooding caused by dodgy plumbing, electrical issues, and broken heating. It took weeks of unanswered emails and phone calls plus threats of legal... Read Full Review
Comments on Agent Fees
Extremely expensive when compared to others.
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I've had the worst experience ...
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1 Star Review
By : 'Charlie'
Services : Letting( As a Owner )
Would you recommend ? : No
9 Jul 2012
People found this helpful12
I've had the worst experience with Brockenhurst. I am a landlord & have been for many years. The last few years with Brockenhurst have been dreadful & I totally agree with the previous comments regarding their attitude especially Delia. I am now three weeks on waiting for a reply to an... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10/22/2019, 3:01:19 AM by allAgents
