The UK's Largest Customer Review Website for the Property Industry
Roath, Cardiff CF24
3.7/5, 30 Reviews
70% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
Over the years, we’d like to think we’ve learned a lot about what our sellers like and don’t like, so we’ve created a service that makes for a speedy, efficient home-selling process…
Lean on our experience
Nathan & Sian’s years of combined experience in the Cardiff market will ensure you’re armed with an effecti
ve, tailored marketing strategy designed to achieve the very highest price for your home.
Home staging is crucial
First impressions are made within 3 seconds, so what greets your buyer is crucial. Sian & Nathan’s eye for detail helps you to stage your home in cost-effective ways, in line with all the latest trends.
A high-quality listing
Your home is an expensive asset, so it should be showcased as such. A virtual tour is one thing, but one of Scott’s videos elevates any property to an unrivalled level within the Cardiff market.
#BeSocial
Social media is a massive part of everyday life, so all of our listings feature as paid promotions across Facebook & Instagram, ensuring your property reaches buyers before they come to us.
We already know your buyer
We’ve built relationships with a vast array of buyers in the 20 years we’ve been on Cardiff’s high streets, so we know exactly whose numbers to dial when we take on their ideal property.
Viewings to maximise offers
Sellers have busy lives, so our initial ‘open-house’ viewings appointment is designed to create competition, drive up offers and reduce the number of times you have to prepare for a viewing.
Feedback is crucial
We’ll always be in touch to let you know how marketing is going and how many viewings are booked in so far. This can be by telephone, e-mail or even WhatsApp. We’ll make contact after every appointment, and again once we’ve given viewers
Whose offer should you accept?
Every offer we put forward to you will be accompanied by an explanation of the buyer’ circumstances, allowing you to accept the one best suited to your situation. Once you’ve made a decision, we’ll ensure the accepted buyer is fully financially-vetted before passing the file over to solicitors.
Mortgage surveys within 14 days
We insist on your buyer\\\'s mortgage survey being scheduled within 14 days. If you’re buying a new place and are in a chain, this is a vital way of ensuring everything is in place early on, avoiding any hold-ups or delays further down the line.
Meet Chelsea
Once your sale is agreed, our dedicated Sales Progression Manager, Chelsea, will take over. Chelsea runs a tight ship and ensures your journey from sale agreed to completion is smooth. She works up and down the chain, speaking to all parties and solicitors. Most importantly, she’ll keep you fully up-to-speed.
"Shame on this company, what a ..."
Share On : 
1 Star Review
By : 'Cristian'
Services :
Would you recommend ? : No
Postcode : CF10
6 Dec 2024
People found this helpful1
Shame on this company, what a shame!! After 5 years as a good tenant I'm having a nightmare, it's been 52 days since I handed over the keys and I'm fighting to get my deposit back. 5 years ago they did not make a photographic report claiming that there was no technology for this and now after 5 years they took photos of every centimeter, even photos of human hair were taken, trying to put as much difficulty and trouble as possible to delay the return. It is very difficult to deal with the deposit team, I tried to schedule a meeting to inform them of how the apartment was handed over to us and they refused. I will recommend everyone when trying to rent from this company, MAKE SURE THAT YOU TAKE PICTURES OF EVERY SINGLE CENTIMETRE OF THE HOUSE OR FLAT AND WRITE DOWN EVERY SINGLE PROBLEM FROM THE TOP TO THE BOTTOM EVEN IF YOU FIND A HUMAN HAIR IN THE FLOOR AND SEND THE INVENTORY FOR THEIR TO SIGN, AND KEEP THIS WITH YOU VERY SAFE COZ IF YOU DO NOT DO THIS, THEN THEY WILL DO IT WHEN YOU LEAVE AND YOU WILL HAVE THE SAME PROBLEM WHICH I AM HAVING NOW. I hope no one goes through this situation I'm going through, it's embarrassing.
Was this helpful?:
By : CPS Homes
9 Dec 2024Hi Cristian, Thanks for your review. We’re aware that you’re currently in discussion with our team, who are liaising with you and your landlord regarding the landlord’s claim from your deposit. Bear in mind that occupation contracts are between the contract-holder(s) and the landlord, so it’s the landlord who chooses to submit this claim. We would much prefer not to have to make a claim from a deposit, as it's far quicker and easier to return a deposit in full. There have been delays in this return process, which we apologise for, though they have not been at CPS Homes’ end. The delays initially occurred whilst we attempted to ascertain what your landlord’s claim was, and subsequently when we’ve been negotiating with him on your behalf to have him reduce the amount of the claim. To explain further, our contract with the landlord stipulates that we will document the condition of the property at the end of the tenancy (as we also do at the beginning of each tenancy), then provide this report to them for their assessment, as – again – being the owner of the property, they are the decision maker. Within the report, we highlight items that we believe are a result of wear and tear, therefore the responsibility of the landlord to make good before any new contract-holders arrive. We also highlight any items we believe to be over and beyond fair wear and tear, which – if substantially different to the condition at the start of the tenancy – they may wish to claim for from the deposit. When you moved in, you signed an inventory that read “unless otherwise stated, the condition of the property…is clean and ready for occupation”. You didn’t note any cleaning concerns on the document. We have significant evidence that cleaning was required when you left. You even offered to return to the property clean the areas of concern, though we cannot allow contract-holders to access the property again after their tenancy has finished. Once the landlord has decided how they wish to proceed, we add comments to the inspection report and send it over to the contract-holder(s) for their perusal. We invite contract-holders to comment on anything noted as being over and beyond fair wear and tear. This demonstrates a transparent, two-way process that is geared towards avoiding any potential deposit dispute. When contract-holders provide their comments, as we always encourage them to do, we revert back to the landlord and attempt to negotiate the deposit return of behalf of both. This is what we’re doing for you currently. As you know, the landlord’s claim is not for just cleaning. We have presented you with evidence of other items too. We feel it's important to point out that it's not uncommon for there to be a dispute at the end of a tenancy. Quite rightly, contract-holders are keen to receive as much of their deposit back as possible, whereas landlords would like to be compensated for any dilapidation they believe is not a result of wear and tear. So, by virtue of their own standpoints, deposit claims are a contentious matter. Thankfully, the process described earlier in this reply successfully resolves the vast majority of potential deposit disputes before they become protracted, which we think is something that should be commended. As with any deposit return, if a contract-holder feels a landlord's claim is not justified and a mutual agreement cannot be reached, the deposit scheme that protects the deposit can appoint an unbiased, impartial adjudicator to consider all evidence and make a ruling. We're pleased to say that the vast majority of deposits CPS Homes returns are done so with mutual agreement between landlord and contract-holder, meaning only a small minority require independent adjudication. As we’ve been unable to reach an agreement between you and your landlord in this case, an adjudicator is due to look at the case shortly. In the meantime, you have been paid the undisputed portion of your deposit. Many thanks, The CPS Homes Team.
By : Cristian Picoli
25 Oct 2025After all the humiliation I went through at CPS Homes, I took the case to DPS (Deposit Protect Service ), which recognized the excess committed by CPS Homes and guaranteed me the victory of receiving 80% of my deposit back.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Matthew Brailsford
Damiano de Gennaro
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 100.00% | £142,000 | £440,000 |
Areas covered
- CF10
- CF11
- CF14
- CF15
- CF23
- CF24
- CF3
- CF5
- CF64
Address
CPS Homes
66 Albany Road, Cardiff, Cardiff County
CF24 3RR
029 2045 4555
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- Rightmove
- Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
CPS Homes Branches (View All 2)
Shame on this company, what a ...
Share On :
1 Star Review
By : 'Cristian'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF10
6 Dec 2024
People found this helpful1
Shame on this company, what a shame!! After 5 years as a good tenant I'm having a nightmare, it's been 52 days since I handed over the keys and I'm fighting to get my deposit back. 5 years ago they did not make a photographic report claiming that there was no technology for this... Read Full Review
Comments (2)Was this helpful?:
By : CPS Homes
9 Dec 2024Hi Cristian, Thanks for your review. We’re aware that you’re currently in discussion with our team, who are liaising with you and your landlord regarding the landlord’s claim...
STUDENTS BEWARE, RENTERS, ...
Share On :
1 Star Review
By : 'Matthew'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : EX1
31 Jul 2023
People found this helpful1
STUDENTS BEWARE, RENTERS, LANDLORDS BEWARE Do not sign up to this agent or enter a contract with them. Was informed they are not on the university recommended list as they don't follow local rules and regulations and now fully understand why. This will most likely be why they target... Read Full Review
Comments (1)Was this helpful?:
By : CPS Homes
31 Jul 2023Dear Mr Brailsford, Thank you for your review. We’re sorry that your experience with CPS Homes has been a less than positive one. Your complaint – which has been dealt with at...
Excellent ...
Share On :
5 Star Review
By : 'Joe'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF24
3 Jul 2022
People found this helpful0
My experience with CPS homes was great, communication between the company and myself was excellent compared to other estate agents. Each time I phoned, somebody answered, unlike other estate agents. Rhiannon was great with helping me complete my application, she sent over all the required... Read Full Review
Comments (0)Was this helpful?:
CPS Homes helped me to get a ...
Share On :
5 Star Review
By : 'Lilian'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF24
20 May 2022
People found this helpful0
CPS Homes helped me to get a conducive and good accommodation after several search with other agencies, thanks to Funmi Jaiyeoba their amazing admin staff who was very efficient, professional in handling and putting me through with the documentation process. Thank you CPS... Read Full Review
Comments (0)Was this helpful?:
Funmi Jaiyeoba was incredibly ...
Share On :
5 Star Review
By : 'Ellie'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : CF24
18 May 2022
People found this helpful0
Funmi Jaiyeoba was incredibly helpful and Contributed to the easy process of the paperwork signing and organising. I would go through cps homes again because of... Read Full Review
Comments (0)Was this helpful?:
Supportive and ...
Share On :
5 Star Review
By : 'Damiano'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF24
6 May 2022
People found this helpful0
Fumni has gently guided me through the whole process from the agreement in principle to the tenancy agreement signing. She has been very helpful during the whole process responding to all my queries and trying to solve any issue. I have really appreciated all the efforts she has made to get the... Read Full Review
Comments (0)Was this helpful?:
Helpful service from Funmi ...
Share On :
5 Star Review
By : 'Stefanos'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : CF10
29 Apr 2022
People found this helpful0
Helpful service from Funmi and she was always on the run for us in order to get the flat as quick as... Read Full Review
Comments (0)Was this helpful?:
Funmi was very polite on ...
Share On :
5 Star Review
By : 'William'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : CF24
24 Apr 2022
People found this helpful0
Funmi was very polite on phone and always answered any questions I had on email, got everything sorted when... Read Full Review
Comments (0)Was this helpful?:
Funmi was great and made the ...
Share On :
5 Star Review
By : 'Jack'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF11
13 Apr 2022
People found this helpful0
Funmi was great and made the letting process as easy and short as possible. Would be happy to work with her again kind regards Jack and... Read Full Review
Comments (0)Was this helpful?:
Funmi has been a great help ...
Share On :
5 Star Review
By : 'Gareth'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF10
12 Apr 2022
People found this helpful0
Funmi has been a great help throughout, would definitely use again in future. The process was quick and pain free and was kept informed... Read Full Review
Comments (0)Was this helpful?:
Professional service received ...
Share On :
5 Star Review
By : 'Chamika'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : CF24
1 Apr 2022
People found this helpful0
My husband and I will be moving to a new flat and I would like to give some thoughts about the experience we had with CPS home. From the booking for the viewing to signing the contract and doing the payment the consultants directed us through all steps professionally. Special thanks to Funmi and... Read Full Review
Comments (0)Was this helpful?:
Awful ...
Share On :
1 Star Review
By : 'Eva'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : CF14
19 Mar 2022
People found this helpful0
If you want to avoid all kinds of deductions from your deposit when you move out, take pictures of everything when you move in and out. They are deducting more than £350 out of a deposit of £850 which is outrageous. The reasons they provide are not properly cleaned (£120 for cleaning), marks on the ... Read Full Review
Comments (1)Was this helpful?:
By : The CPS Homes Team
22 Mar 2022Dear Eva, Thank you for your review. We’re sorry to learn that your experience with CPS Homes hasn’t been a positive one. We make it our mission for tenants to move into clean,...
Nothing like feeling stressed ...
Share On :
5 Star Review
By : 'Calvin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF10
16 Mar 2022
People found this helpful0
Nothing like feeling stressed when you have to move. Never mind waiting for the references which can be daunting but with the reliable service we had from CPS. It was easier than I thought. Quick turnaround and very quick replies to any questions. Big thank you to Jenna Thomas for this. I would... Read Full Review
Comments (0)Was this helpful?:
Awful ...
Share On :
1 Star Review
By : 'Student'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF24
7 Oct 2021
People found this helpful0
Awful. Has taken months to exit a tennancy agreement and was charged addtional fee for leaving the tennancy as well as having to pay the rent for an additional three months as they were extremely slow in signing up the new tennant which I found for them in June - I was not released from the... Read Full Review
Comments (0)Was this helpful?:
I had a very positive ...
Share On :
4 Star Review
By : 'L'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF14
16 Aug 2021
People found this helpful0
I had a very positive experience with CPS Homes. Emma and Ellie were really helpful and friendly, I am happy with the quality service they provided and the response... Read Full Review
Comments (0)Was this helpful?:
Could not of had a better ...
Share On :
5 Star Review
By : 'Rebecca'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : CF64
9 Jul 2021
People found this helpful0
Could not of had a better experience renting a house through CPS, especially with Angharad. She was there to answer any queries (even after so many emails from myself) and really made the whole experience a lot more comfortable. I also had a great experience with Jordan, who again answered all... Read Full Review
Comments (0)Was this helpful?:
Great and helpful thought we ...
Share On :
5 Star Review
By : 'Steven'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : CF24
18 May 2021
People found this helpful0
Great and helpful thought we process which helped me a lot as I've never rented before thank you so... Read Full Review
Comments (0)Was this helpful?:
It was really easy to get the ...
Share On :
5 Star Review
By : 'Georgia'
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : CF10
5 May 2021
People found this helpful0
It was really easy to get the ball rolling with renting my first home. Cath has been really helpful and it has been a very straight-forward process so far. Looking forward to getting everything... Read Full Review
Comments (0)Was this helpful?:
Very Helpful and ...
Share On :
5 Star Review
By : 'K'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : CF24
23 Apr 2021
People found this helpful0
Hannah was very friendly and understanding when helping me and my family sort out the guarantor forms and the tenancy agreement. She answered all my questions and was very accommodating to both mine and my guarantors requests, went above and beyond. Thanks... Read Full Review
Comments (0)Was this helpful?:
Very professional ...
Share On :
5 Star Review
By : 'SOPHIE'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : CF10
16 Apr 2021
People found this helpful0
Very helpful and efficient sorting out a new flat. Hannah Potter gave excellent customer service and was very friendly and... Read Full Review
Comments (0)Was this helpful?:
1 - 20 of 30 items
No Staff Registered
NaN - NaN of items
Landlord Fees
Let only service
90% (inc. VAT),On Completion (Fees are Negotiable)
Please contact us if you are a landlord and would like more information on our services or fees.
Last Updated On 03/06/2019, 4:20 PM by 0
Please contact us if you are a landlord and would like more information on our services or fees.
Last Updated On 03/06/2019, 4:20 PM by 0
Vendor Fees
Overall Fees
1.44% (inc. VAT),On Completion
Please contact us if you are considering selling your property.
Last Updated On 04/06/2019, 11:56 AM by 0
Please contact us if you are considering selling your property.
Last Updated On 04/06/2019, 11:56 AM by 0
Tenant Fees
Tenant Management Service
60% (inc. VAT),On Completion
Please contact us if you are a landlord and would like more information on our services or fees.
Last Updated On 03/06/2019, 4:21 PM by 0
Please contact us if you are a landlord and would like more information on our services or fees.
Last Updated On 03/06/2019, 4:21 PM by 0
Variation Of Contract((Tenant’s Request)
£180 (inc. VAT),Pay Upfront
Please contact us if you are a tenant who needs to change their tenancy agreement and would like more information.
Last Updated On 04/06/2019, 10:01 AM by 0
Please contact us if you are a tenant who needs to change their tenancy agreement and would like more information.
Last Updated On 04/06/2019, 10:01 AM by 0
Administration Fee
30% (inc. VAT),Pay Upfront
Please contact us if you are looking for a property and would like more information on our services or fees.
Last Updated On 03/06/2019, 4:26 PM by 0
Please contact us if you are looking for a property and would like more information on our services or fees.
Last Updated On 03/06/2019, 4:26 PM by 0
Administration Fee
15% (inc. VAT),Pay Upfront
Please contact us if you are a tenant and would like more information on resigning your contract and associated fees.
Last Updated On 03/06/2019, 4:26 PM by 0
Please contact us if you are a tenant and would like more information on resigning your contract and associated fees.
Last Updated On 03/06/2019, 4:26 PM by 0
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 7/15/2021, 2:31:07 AM by allAgents
