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Roath, Cardiff CF24
3.7/5, 30 Reviews
70% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
Over the years, we’d like to think we’ve learned a lot about what our sellers like and don’t like, so we’ve created a service that makes for a speedy, efficient home-selling process…
Lean on our experience
Nathan & Sian’s years of combined experience in the Cardiff market will ensure you’re armed with an effecti
ve, tailored marketing strategy designed to achieve the very highest price for your home.
Home staging is crucial
First impressions are made within 3 seconds, so what greets your buyer is crucial. Sian & Nathan’s eye for detail helps you to stage your home in cost-effective ways, in line with all the latest trends.
A high-quality listing
Your home is an expensive asset, so it should be showcased as such. A virtual tour is one thing, but one of Scott’s videos elevates any property to an unrivalled level within the Cardiff market.
#BeSocial
Social media is a massive part of everyday life, so all of our listings feature as paid promotions across Facebook & Instagram, ensuring your property reaches buyers before they come to us.
We already know your buyer
We’ve built relationships with a vast array of buyers in the 20 years we’ve been on Cardiff’s high streets, so we know exactly whose numbers to dial when we take on their ideal property.
Viewings to maximise offers
Sellers have busy lives, so our initial ‘open-house’ viewings appointment is designed to create competition, drive up offers and reduce the number of times you have to prepare for a viewing.
Feedback is crucial
We’ll always be in touch to let you know how marketing is going and how many viewings are booked in so far. This can be by telephone, e-mail or even WhatsApp. We’ll make contact after every appointment, and again once we’ve given viewers
Whose offer should you accept?
Every offer we put forward to you will be accompanied by an explanation of the buyer’ circumstances, allowing you to accept the one best suited to your situation. Once you’ve made a decision, we’ll ensure the accepted buyer is fully financially-vetted before passing the file over to solicitors.
Mortgage surveys within 14 days
We insist on your buyer\\\'s mortgage survey being scheduled within 14 days. If you’re buying a new place and are in a chain, this is a vital way of ensuring everything is in place early on, avoiding any hold-ups or delays further down the line.
Meet Chelsea
Once your sale is agreed, our dedicated Sales Progression Manager, Chelsea, will take over. Chelsea runs a tight ship and ensures your journey from sale agreed to completion is smooth. She works up and down the chain, speaking to all parties and solicitors. Most importantly, she’ll keep you fully up-to-speed.
"Awful..."
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1 Star Review
By : 'Eva'
Services :
Rent PCM : £850
Would you recommend ? : No
Postcode : CF14
19 Mar 2022
People found this helpful0
If you want to avoid all kinds of deductions from your deposit when you move out, take pictures of everything when you move in and out. They are deducting more than £350 out of a deposit of £850 which is outrageous. The reasons they provide are not properly cleaned (£120 for cleaning), marks on the wall (yeah, I know, it was perfect when moved in) and removal of an armchair (£100). Needless to say, when we moved in the whole flat was dirty, especially the fridge, freezer, kitchen cupboards, a blind did not work, no lamps were in the kitchen and living room, the storage room was full of garbage like broken table lamp, box containers, etc. Obviously, it was not in the state when we last saw it during our viewing. On the other hand, we gathered from the flat all of the landlord's letters (60) what we found and took them to the real estate agency after we moved in. We left 2 brand new lamps and 3 brand new blinds there. It was taken for granted. That's fine but we expected after our attitude a much better service and a thank you.
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By : The CPS Homes Team
22 Mar 2022Dear Eva, Thank you for your review. We’re sorry to learn that your experience with CPS Homes hasn’t been a positive one. We make it our mission for tenants to move into clean, fully-functioning homes in as smooth a way as possible, so we're sorry that we did not meet our aim during your move-in. We hope our Maintenance and Inspections Teams were helpful in dealing with any concerns you raised with us during the move-in process. We will always re-send cleaners if it’s demonstrable that certain areas have been missed as we are very much conscious that tenants are only expected to return the property to the same standard of cleanliness as it was when they moved in. When we conduct a check-out inspection, we document the condition of the property at the end of the tenancy, like we do at the beginning of each tenancy. We agree that it’s also prudent and helpful for tenants to take photos at move-in. Within the check-out report, we highlight items that we believe are a result of wear and tear, therefore the responsibility of the landlord to make good before any new tenants arrive. We also highlight any items we believe to be over and beyond fair wear and tear, as well as any cleaning that may be needed, which - if substantially different to the condition at the start of the tenancy – the landlord may wish to claim from the deposit for. This may also include claims to remove unwanted belongings left by tenants, such as your armchair. Once the landlord has decided how they wish to proceed, we add comments to the inspection report and send it over to the tenant(s) for their perusal. We invite tenants to comment on anything noted as being over and beyond fair wear and tear. This demonstrates a transparent, two-way process that is geared towards avoiding any potential deposit dispute. If a tenant feels a landlord's claim is not justified and a mutual agreement cannot be reached, the deposit scheme that protects the deposit can appoint an unbiased, impartial adjudicator to consider all evidence and make a ruling. You chose not to refer the case to an impartial adjudicator and instead accepted the claims we made on behalf of your landlord. We're pleased to say that the vast majority of deposits CPS Homes returns are done so with mutual agreement between landlord and tenant, meaning only a small minority require independent adjudication. We feel it's important to point out that it's not uncommon for there to be a dispute at the end of a tenancy. Quite rightly, tenants are keen to receive as much of their deposit back as possible, whereas landlords would like to be compensated for any dilapidation they believe is not a result of wear and tear. So, by virtue of their own standpoints, deposit claims are a contentious matter. Thankfully, the process described earlier in this reply successfully resolves the vast majority of potential deposit disputes before they become protracted, which we think is something that should be commended. Finally, please be assured that we would much prefer to not have to make a claim from a deposit. We don't profit in any way from said deductions, and it's far quicker and easier to return a deposit in full. However, when conducting a check-out inspection, we can only log what is in front us and present this in a report to the landlord, along with our thoughts. Should you have any further queries, you’re welcome to get in touch via feedback@cpshomes.co.uk. Many thanks, The CPS Homes Team.
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Latest Reviews
Matthew Brailsford
Damiano de Gennaro
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 100.00% | £142,000 | £440,000 |
Areas covered
- CF10
- CF11
- CF14
- CF15
- CF23
- CF24
- CF3
- CF5
- CF64
Address
CPS Homes
66 Albany Road, Cardiff, Cardiff County
CF24 3RR
029 2045 4555
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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CPS Homes Branches (View All 2)
Shame on this company, what a ...
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1 Star Review
By : 'Cristian'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF10
6 Dec 2024
People found this helpful1
Shame on this company, what a shame!! After 5 years as a good tenant I'm having a nightmare, it's been 52 days since I handed over the keys and I'm fighting to get my deposit back. 5 years ago they did not make a photographic report claiming that there was no technology for this... Read Full Review
Comments (2)Was this helpful?:
By : CPS Homes
9 Dec 2024Hi Cristian, Thanks for your review. We’re aware that you’re currently in discussion with our team, who are liaising with you and your landlord regarding the landlord’s claim...
STUDENTS BEWARE, RENTERS, ...
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1 Star Review
By : 'Matthew'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : EX1
31 Jul 2023
People found this helpful1
STUDENTS BEWARE, RENTERS, LANDLORDS BEWARE Do not sign up to this agent or enter a contract with them. Was informed they are not on the university recommended list as they don't follow local rules and regulations and now fully understand why. This will most likely be why they target... Read Full Review
Comments (1)Was this helpful?:
By : CPS Homes
31 Jul 2023Dear Mr Brailsford, Thank you for your review. We’re sorry that your experience with CPS Homes has been a less than positive one. Your complaint – which has been dealt with at...
Excellent ...
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5 Star Review
By : 'Joe'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF24
3 Jul 2022
People found this helpful0
My experience with CPS homes was great, communication between the company and myself was excellent compared to other estate agents. Each time I phoned, somebody answered, unlike other estate agents. Rhiannon was great with helping me complete my application, she sent over all the required... Read Full Review
Comments (0)Was this helpful?:
CPS Homes helped me to get a ...
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5 Star Review
By : 'Lilian'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF24
20 May 2022
People found this helpful0
CPS Homes helped me to get a conducive and good accommodation after several search with other agencies, thanks to Funmi Jaiyeoba their amazing admin staff who was very efficient, professional in handling and putting me through with the documentation process. Thank you CPS... Read Full Review
Comments (0)Was this helpful?:
Funmi Jaiyeoba was incredibly ...
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5 Star Review
By : 'Ellie'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : CF24
18 May 2022
People found this helpful0
Funmi Jaiyeoba was incredibly helpful and Contributed to the easy process of the paperwork signing and organising. I would go through cps homes again because of... Read Full Review
Comments (0)Was this helpful?:
Supportive and ...
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5 Star Review
By : 'Damiano'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF24
6 May 2022
People found this helpful0
Fumni has gently guided me through the whole process from the agreement in principle to the tenancy agreement signing. She has been very helpful during the whole process responding to all my queries and trying to solve any issue. I have really appreciated all the efforts she has made to get the... Read Full Review
Comments (0)Was this helpful?:
Helpful service from Funmi ...
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5 Star Review
By : 'Stefanos'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : CF10
29 Apr 2022
People found this helpful0
Helpful service from Funmi and she was always on the run for us in order to get the flat as quick as... Read Full Review
Comments (0)Was this helpful?:
Funmi was very polite on ...
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5 Star Review
By : 'William'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : CF24
24 Apr 2022
People found this helpful0
Funmi was very polite on phone and always answered any questions I had on email, got everything sorted when... Read Full Review
Comments (0)Was this helpful?:
Funmi was great and made the ...
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5 Star Review
By : 'Jack'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF11
13 Apr 2022
People found this helpful0
Funmi was great and made the letting process as easy and short as possible. Would be happy to work with her again kind regards Jack and... Read Full Review
Comments (0)Was this helpful?:
Funmi has been a great help ...
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5 Star Review
By : 'Gareth'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF10
12 Apr 2022
People found this helpful0
Funmi has been a great help throughout, would definitely use again in future. The process was quick and pain free and was kept informed... Read Full Review
Comments (0)Was this helpful?:
Professional service received ...
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5 Star Review
By : 'Chamika'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : CF24
1 Apr 2022
People found this helpful0
My husband and I will be moving to a new flat and I would like to give some thoughts about the experience we had with CPS home. From the booking for the viewing to signing the contract and doing the payment the consultants directed us through all steps professionally. Special thanks to Funmi and... Read Full Review
Comments (0)Was this helpful?:
Awful ...
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1 Star Review
By : 'Eva'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : CF14
19 Mar 2022
People found this helpful0
If you want to avoid all kinds of deductions from your deposit when you move out, take pictures of everything when you move in and out. They are deducting more than £350 out of a deposit of £850 which is outrageous. The reasons they provide are not properly cleaned (£120 for cleaning), marks on the ... Read Full Review
Comments (1)Was this helpful?:
By : The CPS Homes Team
22 Mar 2022Dear Eva, Thank you for your review. We’re sorry to learn that your experience with CPS Homes hasn’t been a positive one. We make it our mission for tenants to move into clean,...
Nothing like feeling stressed ...
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5 Star Review
By : 'Calvin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF10
16 Mar 2022
People found this helpful0
Nothing like feeling stressed when you have to move. Never mind waiting for the references which can be daunting but with the reliable service we had from CPS. It was easier than I thought. Quick turnaround and very quick replies to any questions. Big thank you to Jenna Thomas for this. I would... Read Full Review
Comments (0)Was this helpful?:
Awful ...
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1 Star Review
By : 'Student'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF24
7 Oct 2021
People found this helpful0
Awful. Has taken months to exit a tennancy agreement and was charged addtional fee for leaving the tennancy as well as having to pay the rent for an additional three months as they were extremely slow in signing up the new tennant which I found for them in June - I was not released from the... Read Full Review
Comments (0)Was this helpful?:
I had a very positive ...
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4 Star Review
By : 'L'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF14
16 Aug 2021
People found this helpful0
I had a very positive experience with CPS Homes. Emma and Ellie were really helpful and friendly, I am happy with the quality service they provided and the response... Read Full Review
Comments (0)Was this helpful?:
Could not of had a better ...
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5 Star Review
By : 'Rebecca'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : CF64
9 Jul 2021
People found this helpful0
Could not of had a better experience renting a house through CPS, especially with Angharad. She was there to answer any queries (even after so many emails from myself) and really made the whole experience a lot more comfortable. I also had a great experience with Jordan, who again answered all... Read Full Review
Comments (0)Was this helpful?:
Great and helpful thought we ...
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5 Star Review
By : 'Steven'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : CF24
18 May 2021
People found this helpful0
Great and helpful thought we process which helped me a lot as I've never rented before thank you so... Read Full Review
Comments (0)Was this helpful?:
It was really easy to get the ...
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5 Star Review
By : 'Georgia'
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : CF10
5 May 2021
People found this helpful0
It was really easy to get the ball rolling with renting my first home. Cath has been really helpful and it has been a very straight-forward process so far. Looking forward to getting everything... Read Full Review
Comments (0)Was this helpful?:
Very Helpful and ...
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5 Star Review
By : 'K'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : CF24
23 Apr 2021
People found this helpful0
Hannah was very friendly and understanding when helping me and my family sort out the guarantor forms and the tenancy agreement. She answered all my questions and was very accommodating to both mine and my guarantors requests, went above and beyond. Thanks... Read Full Review
Comments (0)Was this helpful?:
Very professional ...
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5 Star Review
By : 'SOPHIE'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : CF10
16 Apr 2021
People found this helpful0
Very helpful and efficient sorting out a new flat. Hannah Potter gave excellent customer service and was very friendly and... Read Full Review
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Landlord Fees
Let only service
90% (inc. VAT),On Completion (Fees are Negotiable)
Please contact us if you are a landlord and would like more information on our services or fees.
Last Updated On 03/06/2019, 4:20 PM by 0
Please contact us if you are a landlord and would like more information on our services or fees.
Last Updated On 03/06/2019, 4:20 PM by 0
Vendor Fees
Overall Fees
1.44% (inc. VAT),On Completion
Please contact us if you are considering selling your property.
Last Updated On 04/06/2019, 11:56 AM by 0
Please contact us if you are considering selling your property.
Last Updated On 04/06/2019, 11:56 AM by 0
Tenant Fees
Tenant Management Service
60% (inc. VAT),On Completion
Please contact us if you are a landlord and would like more information on our services or fees.
Last Updated On 03/06/2019, 4:21 PM by 0
Please contact us if you are a landlord and would like more information on our services or fees.
Last Updated On 03/06/2019, 4:21 PM by 0
Variation Of Contract((Tenant’s Request)
£180 (inc. VAT),Pay Upfront
Please contact us if you are a tenant who needs to change their tenancy agreement and would like more information.
Last Updated On 04/06/2019, 10:01 AM by 0
Please contact us if you are a tenant who needs to change their tenancy agreement and would like more information.
Last Updated On 04/06/2019, 10:01 AM by 0
Administration Fee
30% (inc. VAT),Pay Upfront
Please contact us if you are looking for a property and would like more information on our services or fees.
Last Updated On 03/06/2019, 4:26 PM by 0
Please contact us if you are looking for a property and would like more information on our services or fees.
Last Updated On 03/06/2019, 4:26 PM by 0
Administration Fee
15% (inc. VAT),Pay Upfront
Please contact us if you are a tenant and would like more information on resigning your contract and associated fees.
Last Updated On 03/06/2019, 4:26 PM by 0
Please contact us if you are a tenant and would like more information on resigning your contract and associated fees.
Last Updated On 03/06/2019, 4:26 PM by 0
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 7/15/2021, 2:31:07 AM by allAgents
