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Roath, Cardiff CF24
3.7/5, 30 Reviews
70% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
Over the years, we’d like to think we’ve learned a lot about what our sellers like and don’t like, so we’ve created a service that makes for a speedy, efficient home-selling process…
Lean on our experience
Nathan & Sian’s years of combined experience in the Cardiff market will ensure you’re armed with an effecti
ve, tailored marketing strategy designed to achieve the very highest price for your home.
Home staging is crucial
First impressions are made within 3 seconds, so what greets your buyer is crucial. Sian & Nathan’s eye for detail helps you to stage your home in cost-effective ways, in line with all the latest trends.
A high-quality listing
Your home is an expensive asset, so it should be showcased as such. A virtual tour is one thing, but one of Scott’s videos elevates any property to an unrivalled level within the Cardiff market.
#BeSocial
Social media is a massive part of everyday life, so all of our listings feature as paid promotions across Facebook & Instagram, ensuring your property reaches buyers before they come to us.
We already know your buyer
We’ve built relationships with a vast array of buyers in the 20 years we’ve been on Cardiff’s high streets, so we know exactly whose numbers to dial when we take on their ideal property.
Viewings to maximise offers
Sellers have busy lives, so our initial ‘open-house’ viewings appointment is designed to create competition, drive up offers and reduce the number of times you have to prepare for a viewing.
Feedback is crucial
We’ll always be in touch to let you know how marketing is going and how many viewings are booked in so far. This can be by telephone, e-mail or even WhatsApp. We’ll make contact after every appointment, and again once we’ve given viewers
Whose offer should you accept?
Every offer we put forward to you will be accompanied by an explanation of the buyer’ circumstances, allowing you to accept the one best suited to your situation. Once you’ve made a decision, we’ll ensure the accepted buyer is fully financially-vetted before passing the file over to solicitors.
Mortgage surveys within 14 days
We insist on your buyer\\\'s mortgage survey being scheduled within 14 days. If you’re buying a new place and are in a chain, this is a vital way of ensuring everything is in place early on, avoiding any hold-ups or delays further down the line.
Meet Chelsea
Once your sale is agreed, our dedicated Sales Progression Manager, Chelsea, will take over. Chelsea runs a tight ship and ensures your journey from sale agreed to completion is smooth. She works up and down the chain, speaking to all parties and solicitors. Most importantly, she’ll keep you fully up-to-speed.
"STUDENTS BEWARE, RENTERS,..."
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1 Star Review
By : 'Matthew'
Services :
Would you recommend ? : No
Postcode : EX1
31 Jul 2023
People found this helpful1
STUDENTS BEWARE, RENTERS, LANDLORDS BEWARE Do not sign up to this agent or enter a contract with them. Was informed they are not on the university recommended list as they don't follow local rules and regulations and now fully understand why. This will most likely be why they target students so early in the academic year to try and get as many signed up as possible before the recommended list of agents goes out to the students. Don’t be drawn in early and take time to explore all the other agents in Cardiff. They issue contracts that they automatically breach as soon as it's signed. When this was raised with them they finally after 5 months said it was all the fault of the Welsh Government and they would be continuing with their current procedures and contracts regardless. Beware of any clause that says “termination” as most of them are totally redundant and can’t be executed. Their contracts should be compliant with Consumer Rights Act 2015 and the Consumer Protection from unfair trading regulations 2008 but ambiguity and misleading terms would point to them not being. When questioned about the wording in their contracts they continually back statements regardless of how ridiculous that then seems in the context. They tried to explain to me that there was a right to terminate the contract and this was before signing it. Why would anyone ever wish to terminate a contract that has not yet been formed? This is the only time a contract holder is able to terminate a contract early as they prematurely issue what they call a written statement at the time of signing which renders the fundamental term regarding termination void and impossible to perform to the detriment of the consumer. They then state an alternative clause in their contract that enables you to leave early but for this you have to pay them a substantial amount of money to do so. They said that this was for procedures, formalities and the significant amount of work they would have to do. When asked for an invoice and a breakdown of the charges that needed to be paid I was informed this wasn't possible. I was told it was a leaving early fee (but you pay and don't leave until their conditions are met), then told it was a landlord's fee and then it was to cover significant work required by CPS homes. This all goes against the Welsh government guidance on their website and the guidance on the NRLA (national residential landlords association) website where it clearly states that contractually this is a charge that isn't allowed and their processes are not necessary. They also think that “within 14 days” means anytime they like and don’t understand the finite nature of this commonly used term. Guarantor agreement which implies rights to cancel actually have no rights to cancel at all according to CPS homes. They state you have no right to cancel after it begins, they give a specific commencement date and then when you decide to cancel before it begins they tell you you have no right to cancel at all. Search for the other reviews and read those. Google Jo Lycett cps homes and watch the tv programme that aired on TV about this company. In fairness i can only assume that they are reasonably competent when things go smooth and straight forward as they don’t have to deal with the inaccuracies in their procedures, documentation and customer service. The mark of a good company is how they deal with things when they are not the norm and things are not straight forward. CPS homes would score a 0 out of 10 for this. The above is based on 5 months of battles, personal experience linked with legal advice, research on legislation, rights and correspondence from CPS homes. The lengths they will make you go to if things don’t go exactly to plan are incredible and I feel deliberately that way to attempt to get you to give up and not pursue your complaint. Deliberate actions and processes designed to waste as much time as possible hoping you would just give up and go away. I have referred this case to multiple authorities who are currently investigating. I can't believe landlords stay with this company. It's their name on the contract and the appalling image of this company will be linked to them.
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By : CPS Homes
31 Jul 2023Dear Mr Brailsford, Thank you for your review. We’re sorry that your experience with CPS Homes has been a less than positive one. Your complaint – which has been dealt with at length via our internal complaints process – arose from a desire to have the contract-holder you signed a guarantor agreement on behalf of released from the contractual obligations they entered into as part of a fixed-term, joint occupation contract. Had they proceeded to take up occupation of the property as originally intended, it’s our belief that a complaint would not have been made. As the occupation contract entered into was with the landlord, rather than CPS Homes, it was not CPS Homes’ decision to choose whether to release any of the contract-holders from their contractual obligations earlier than intended or not. It was the decision of the landlord, who is under no obligation sanction the early end to contractual obligations. As this scenario does come up from time-to-time, we do have a procedure available to facilitate the early ending of the contract should the landlord agree, which he did in this case. Following the signing of a new occupation contract, the three members of the original group who wished to end their contractual obligations early were successfully released from the occupation contract they had entered into and had their deposits repaid to them in full. This meant they did not have to pay any of the several thousand pounds worth of rent they would have been legally-required to pay had the landlord not agreed to release them from the original contract and had CPS Homes not facilitated the signing of a new occupation contract. The alternative would have been that the landlord insisted the original fixed-term contract entered into was seen through to its end, which is a scenario everybody was keen to avoid – and it ultimately was. We believe the outcome should be regarded as a successful one, especially when you consider the alternative. The written statement of occupation contract we use is almost wholly-based on Welsh Government’s model written statement of occupation contract. Any changes we have made to the model have been made with legal advice, although the terms you take issue with remain entirely unchanged from Welsh Government’s model. We feel it’s important to point out that entering into any contract, especially one where the liability is shared with several others, is a serious matter and should not be done without a great deal of consideration. Traditionally, due to the competitive nature of the student property market, groups of students do sign for properties several months in advance of moving in. This is a risk, especially in a large group, as experience tells us that the group may not know each other very well at this early stage in the university year, which enhances the chances of something happening to prevent the existing make-up of that group from eventually wanting to move into the property as agreed: whether it be a falling out, a switch to another group, or leaving university earlier than intended. It was two months and eight days from the group paying their holding deposit to the last contract-holder’s signature being added to the written statement of occupation contract. We firmly believe that this extended period of time does not amount to pressurising the group into signing the contract, given they had a great deal of time to consider entering into the contract, ask any questions, or indeed withdraw, before actually signing. Kind regards, The CPS Homes Team.
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Latest Reviews
Matthew Brailsford
Damiano de Gennaro
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 100.00% | £142,000 | £440,000 |
Areas covered
- CF10
- CF11
- CF14
- CF15
- CF23
- CF24
- CF3
- CF5
- CF64
Address
CPS Homes
66 Albany Road, Cardiff, Cardiff County
CF24 3RR
029 2045 4555
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
Latest Properties
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CPS Homes Branches (View All 2)
Shame on this company, what a ...
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1 Star Review
By : 'Cristian'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF10
6 Dec 2024
People found this helpful1
Shame on this company, what a shame!! After 5 years as a good tenant I'm having a nightmare, it's been 52 days since I handed over the keys and I'm fighting to get my deposit back. 5 years ago they did not make a photographic report claiming that there was no technology for this... Read Full Review
Comments (2)Was this helpful?:
By : CPS Homes
9 Dec 2024Hi Cristian, Thanks for your review. We’re aware that you’re currently in discussion with our team, who are liaising with you and your landlord regarding the landlord’s claim...
STUDENTS BEWARE, RENTERS, ...
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1 Star Review
By : 'Matthew'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : EX1
31 Jul 2023
People found this helpful1
STUDENTS BEWARE, RENTERS, LANDLORDS BEWARE Do not sign up to this agent or enter a contract with them. Was informed they are not on the university recommended list as they don't follow local rules and regulations and now fully understand why. This will most likely be why they target... Read Full Review
Comments (1)Was this helpful?:
By : CPS Homes
31 Jul 2023Dear Mr Brailsford, Thank you for your review. We’re sorry that your experience with CPS Homes has been a less than positive one. Your complaint – which has been dealt with at...
Excellent ...
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5 Star Review
By : 'Joe'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF24
3 Jul 2022
People found this helpful0
My experience with CPS homes was great, communication between the company and myself was excellent compared to other estate agents. Each time I phoned, somebody answered, unlike other estate agents. Rhiannon was great with helping me complete my application, she sent over all the required... Read Full Review
Comments (0)Was this helpful?:
CPS Homes helped me to get a ...
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5 Star Review
By : 'Lilian'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF24
20 May 2022
People found this helpful0
CPS Homes helped me to get a conducive and good accommodation after several search with other agencies, thanks to Funmi Jaiyeoba their amazing admin staff who was very efficient, professional in handling and putting me through with the documentation process. Thank you CPS... Read Full Review
Comments (0)Was this helpful?:
Funmi Jaiyeoba was incredibly ...
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5 Star Review
By : 'Ellie'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : CF24
18 May 2022
People found this helpful0
Funmi Jaiyeoba was incredibly helpful and Contributed to the easy process of the paperwork signing and organising. I would go through cps homes again because of... Read Full Review
Comments (0)Was this helpful?:
Supportive and ...
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5 Star Review
By : 'Damiano'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF24
6 May 2022
People found this helpful0
Fumni has gently guided me through the whole process from the agreement in principle to the tenancy agreement signing. She has been very helpful during the whole process responding to all my queries and trying to solve any issue. I have really appreciated all the efforts she has made to get the... Read Full Review
Comments (0)Was this helpful?:
Helpful service from Funmi ...
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5 Star Review
By : 'Stefanos'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : CF10
29 Apr 2022
People found this helpful0
Helpful service from Funmi and she was always on the run for us in order to get the flat as quick as... Read Full Review
Comments (0)Was this helpful?:
Funmi was very polite on ...
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5 Star Review
By : 'William'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : CF24
24 Apr 2022
People found this helpful0
Funmi was very polite on phone and always answered any questions I had on email, got everything sorted when... Read Full Review
Comments (0)Was this helpful?:
Funmi was great and made the ...
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5 Star Review
By : 'Jack'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF11
13 Apr 2022
People found this helpful0
Funmi was great and made the letting process as easy and short as possible. Would be happy to work with her again kind regards Jack and... Read Full Review
Comments (0)Was this helpful?:
Funmi has been a great help ...
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5 Star Review
By : 'Gareth'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF10
12 Apr 2022
People found this helpful0
Funmi has been a great help throughout, would definitely use again in future. The process was quick and pain free and was kept informed... Read Full Review
Comments (0)Was this helpful?:
Professional service received ...
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5 Star Review
By : 'Chamika'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : CF24
1 Apr 2022
People found this helpful0
My husband and I will be moving to a new flat and I would like to give some thoughts about the experience we had with CPS home. From the booking for the viewing to signing the contract and doing the payment the consultants directed us through all steps professionally. Special thanks to Funmi and... Read Full Review
Comments (0)Was this helpful?:
Awful ...
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1 Star Review
By : 'Eva'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : CF14
19 Mar 2022
People found this helpful0
If you want to avoid all kinds of deductions from your deposit when you move out, take pictures of everything when you move in and out. They are deducting more than £350 out of a deposit of £850 which is outrageous. The reasons they provide are not properly cleaned (£120 for cleaning), marks on the ... Read Full Review
Comments (1)Was this helpful?:
By : The CPS Homes Team
22 Mar 2022Dear Eva, Thank you for your review. We’re sorry to learn that your experience with CPS Homes hasn’t been a positive one. We make it our mission for tenants to move into clean,...
Nothing like feeling stressed ...
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5 Star Review
By : 'Calvin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF10
16 Mar 2022
People found this helpful0
Nothing like feeling stressed when you have to move. Never mind waiting for the references which can be daunting but with the reliable service we had from CPS. It was easier than I thought. Quick turnaround and very quick replies to any questions. Big thank you to Jenna Thomas for this. I would... Read Full Review
Comments (0)Was this helpful?:
Awful ...
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1 Star Review
By : 'Student'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF24
7 Oct 2021
People found this helpful0
Awful. Has taken months to exit a tennancy agreement and was charged addtional fee for leaving the tennancy as well as having to pay the rent for an additional three months as they were extremely slow in signing up the new tennant which I found for them in June - I was not released from the... Read Full Review
Comments (0)Was this helpful?:
I had a very positive ...
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4 Star Review
By : 'L'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF14
16 Aug 2021
People found this helpful0
I had a very positive experience with CPS Homes. Emma and Ellie were really helpful and friendly, I am happy with the quality service they provided and the response... Read Full Review
Comments (0)Was this helpful?:
Could not of had a better ...
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5 Star Review
By : 'Rebecca'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : CF64
9 Jul 2021
People found this helpful0
Could not of had a better experience renting a house through CPS, especially with Angharad. She was there to answer any queries (even after so many emails from myself) and really made the whole experience a lot more comfortable. I also had a great experience with Jordan, who again answered all... Read Full Review
Comments (0)Was this helpful?:
Great and helpful thought we ...
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5 Star Review
By : 'Steven'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : CF24
18 May 2021
People found this helpful0
Great and helpful thought we process which helped me a lot as I've never rented before thank you so... Read Full Review
Comments (0)Was this helpful?:
It was really easy to get the ...
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5 Star Review
By : 'Georgia'
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : CF10
5 May 2021
People found this helpful0
It was really easy to get the ball rolling with renting my first home. Cath has been really helpful and it has been a very straight-forward process so far. Looking forward to getting everything... Read Full Review
Comments (0)Was this helpful?:
Very Helpful and ...
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5 Star Review
By : 'K'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : CF24
23 Apr 2021
People found this helpful0
Hannah was very friendly and understanding when helping me and my family sort out the guarantor forms and the tenancy agreement. She answered all my questions and was very accommodating to both mine and my guarantors requests, went above and beyond. Thanks... Read Full Review
Comments (0)Was this helpful?:
Very professional ...
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5 Star Review
By : 'SOPHIE'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : CF10
16 Apr 2021
People found this helpful0
Very helpful and efficient sorting out a new flat. Hannah Potter gave excellent customer service and was very friendly and... Read Full Review
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Landlord Fees
Let only service
90% (inc. VAT),On Completion (Fees are Negotiable)
Please contact us if you are a landlord and would like more information on our services or fees.
Last Updated On 03/06/2019, 4:20 PM by 0
Please contact us if you are a landlord and would like more information on our services or fees.
Last Updated On 03/06/2019, 4:20 PM by 0
Vendor Fees
Overall Fees
1.44% (inc. VAT),On Completion
Please contact us if you are considering selling your property.
Last Updated On 04/06/2019, 11:56 AM by 0
Please contact us if you are considering selling your property.
Last Updated On 04/06/2019, 11:56 AM by 0
Tenant Fees
Tenant Management Service
60% (inc. VAT),On Completion
Please contact us if you are a landlord and would like more information on our services or fees.
Last Updated On 03/06/2019, 4:21 PM by 0
Please contact us if you are a landlord and would like more information on our services or fees.
Last Updated On 03/06/2019, 4:21 PM by 0
Variation Of Contract((Tenant’s Request)
£180 (inc. VAT),Pay Upfront
Please contact us if you are a tenant who needs to change their tenancy agreement and would like more information.
Last Updated On 04/06/2019, 10:01 AM by 0
Please contact us if you are a tenant who needs to change their tenancy agreement and would like more information.
Last Updated On 04/06/2019, 10:01 AM by 0
Administration Fee
30% (inc. VAT),Pay Upfront
Please contact us if you are looking for a property and would like more information on our services or fees.
Last Updated On 03/06/2019, 4:26 PM by 0
Please contact us if you are looking for a property and would like more information on our services or fees.
Last Updated On 03/06/2019, 4:26 PM by 0
Administration Fee
15% (inc. VAT),Pay Upfront
Please contact us if you are a tenant and would like more information on resigning your contract and associated fees.
Last Updated On 03/06/2019, 4:26 PM by 0
Please contact us if you are a tenant and would like more information on resigning your contract and associated fees.
Last Updated On 03/06/2019, 4:26 PM by 0
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 7/15/2021, 2:31:07 AM by allAgents
