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Cathays, Cardiff CF24
3.4/5, 35 Reviews
57% Recommended
88% letting valuation accuracy
78% letting fee satisfaction
Our Woodville Road branch acts as the hub of all our student lettings activity, while catering for professionals looking to let property in Cardiff too. We also have an Investment Sales Team within the office who help source properties for investors to purchase and develop, and they aid current landlords in sellin
g up when they wish to cash in on their buy-to-let nest egg.
As Cardiff\'s biggest student accommodation provider, we offer more properties and house more students than anyone else. We have houses and flats close to every university campus and boast a large portfolio of newly-refurbished student houses, with every property complete with a professional video tour (and many with no deposit to pay!). Our dedicated team will help you settle during your student years in Cardiff.
"In my personal opinion this..."
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1 Star Review
By : 'Clifford Hulf'
Services :
Rent PCM : £685
Would you recommend ? : No
Postcode : CF10
26 May 2023
People found this helpful2
In my personal opinion this is a letting agency to avoid. I visited the office a couple weeks ago and there was a full-blown protest outside - apparently they never give back deposits, and a man I spoke to coming out was -also- in dispute with CPS, about the same issue! A woman I spoke with had money deducted for completely frivolous things, like lightbulbs and curtain hooks, and had been forced out of the property by the rent increasing, which tells you all you need to know about where the money is. The agency has it's own magazine, for pete's sake, and they're printing that off the money they make gouging tenants for normal wear and tear. According to Joe Lycett, the cleaning company they use is related to the owner, and that wouldn't surprise me either - just paying off their mates to keep the gold flowing into their pockets, and kicking folks out on the street whenever the tap stops. Gross.
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By : CPS Homes
26 May 2023Hi Clifford, Thank you for your review. To alleviate your concerns, the deposit claim that you refer to was settled by the Deposit Protection Service’s (DPS’) Alternative Dispute Resolution team, which is the dedicated process if a settlement cannot be found between landlord and contract-holder. We provided the DPS with all the evidence we were required to provide for the claim made on behalf of the landlord, and they later paid the landlord the total sum claimed. Occupation contracts are between the contract-holder(s) and the landlord. Therefore, if there are ever any proposed deposit deductions to claim for at the end of the tenancy, it is the landlord who chooses to submit this claim. We would much prefer not have to make a claim from a deposit. We don't profit in any way from said deductions, and it's far quicker and easier to return a deposit in full. Our contract with the landlord stipulates that we will document the condition of the property at the end of the tenancy (as we also do at the beginning of each tenancy), then provide this report to them for their assessment, as – again – being the owner of the property, they are the decision maker. Within the report, we highlight items that we believe are a result of wear and tear, therefore the responsibility of the landlord to make good before any new contract-holders arrive. We also highlight any items we believe to be over and beyond fair wear and tear, which – if substantially different to the condition at the start of the tenancy – he/she may wish to claim from the deposit for. Once the landlord has decided how they wish to proceed, we add comments to the inspection report and send it over to the contract-holder(s) for their perusal. We invite contract-holders to comment on anything noted as being over and beyond fair wear and tear. This demonstrates a transparent, two-way process that is geared towards avoiding any potential deposit dispute. When contract-holders provide their comments, as we always encourage them to do, we revert back to the landlord and attempt to negotiate the deposit return of behalf of both. We feel it's important to point out that it's not uncommon for there to be a dispute at the end of a tenancy. Quite rightly, contract-holders are keen to receive as much of their deposit back as possible, whereas landlords would like to be compensated for any dilapidation they believe is not a result of wear and tear. So, by virtue of their own standpoints, deposit claims are a contentious matter. Thankfully, the process described earlier in this reply successfully resolves the vast majority of potential deposit disputes before they become protracted, which we think is something that should be commended. As with any deposit return, if a contract-holder feels a landlord's claim is not justified and a mutual agreement cannot be reached, the deposit scheme that protects the deposit can appoint an unbiased, impartial adjudicator to consider all evidence and make a ruling. We're pleased to say that the vast majority of deposits CPS Homes returns are done so with mutual agreement between landlord and contract-holder, meaning only a small minority require independent adjudication. Finally, many letting agents are family-run businesses where issuing work to relatives or known acquaintances is commonplace. There is no law or guidance that prevents this. Providing the persons or companies instructed meet the landlord/letting agent's standards, are capable of completing the job asked of them and charge fairly for their time, there is no reason why such work should not be passed their way. In the same respect, some private landlords are builders, plumbers, carpenters etc by trade, so will carry out their own work on properties they own at the end of a tenancy. It is ultimately a landlord's choice as to who carries out the work and we do not believe they should be hamstrung because of their choice of profession. All the best, The CPS Homes Team.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 88% | 78.00% | £300 | £2,800 |
Address
CPS Homes
34 Woodville Road, Cardiff, Cardiff County
CF24 4EA
02920668585
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Do not even think about ...
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1 Star Review
By : 'Joe'
Services : Online Auctions
Would you recommend ? : No
Postcode : CF14
4 Nov 2024
People found this helpful1
Do not even think about renting a property with them - they were not very nice and try to rush you into a contract that you don't... Read Full Review
Comments (1)Was this helpful?:
By : CPS Homes
5 Nov 2024Hi Joe, Thank you for sharing your feedback. We’re sorry that your experience with CPS Homes hasn’t been a positive one, as we always strive to provide an open, supportive experience...
I would strongly advise ...
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1 Star Review
By : 'Leanne'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : CF24
28 Oct 2024
People found this helpful0
I would strongly advise against renting through CPS Homes. Our experience has been a complete disaster. First of all the property was handed over to my son in an appalling state. There were multiple issues, including how filthy the house was for a start, faulty electrical sockets, sink blocked,... Read Full Review
Comments (1)Was this helpful?:
By : CPS Homes
28 Oct 2024Dear Leanne, Thank you for your review. We’re sorry that your experience with CPS Homes hasn’t been a positive one. We’ve reached out to you via Trustpilot’s private...
<p>My son rented a ...
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1 Star Review
By : 'Stephen'
Services : Letting( As a Tenant )
Rent PCM : £2800
Would you recommend ? : No
Postcode : CF24
5 Aug 2023
People found this helpful45
<p>My son rented a house with CPS Home together with 7 other students last year. Before they moved in, I asked CPS Homes for a history of the deposits that had been retained. They refused. Now I am finding out why! </p><p>The house itself was poorly maintained. For example, the... Read Full Review
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In my personal opinion this ...
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1 Star Review
By : 'Clifford'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £685
Would you recommend ? : No
Postcode : CF10
26 May 2023
People found this helpful2
In my personal opinion this is a letting agency to avoid. I visited the office a couple weeks ago and there was a full-blown protest outside - apparently they never give back deposits, and a man I spoke to coming out was -also- in dispute with CPS, about the same issue! A woman I spoke with had... Read Full Review
Comments (1)Was this helpful?:
By : CPS Homes
26 May 2023Hi Clifford, Thank you for your review. To alleviate your concerns, the deposit claim that you refer to was settled by the Deposit Protection Service’s (DPS’) Alternative Dispute...
The service from CPS Homes ...
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5 Star Review
By : 'cRAIG'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CF3
23 Jan 2023
People found this helpful0
The service from CPS Homes Cardiff has been excellent so far. As a new and relatively inexperienced landlord, our property advisor Florence Bailey has been on hand to walk us through the process in a very professional and courteous manner. Florence has responded to our email queries in a timely... Read Full Review
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Read the guarantor agreement ...
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1 Star Review
By : 'Horrified'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : CF24
2 Dec 2022
People found this helpful0
If you are planning on being a guarantor for one of their tenancies, you should be aware that your liability is unlimited, and they may claim against your own home. This is what they had to say when asked "There isn’t a maximum amount listed in regards to damages however any... Read Full Review
Comments (2)Was this helpful?:
By : CPS Homes
2 Dec 2022Hi Kerry, Thanks for your review. We're a little unsure of your concerns surrounding the guarantor agreement, so will attempt to allay them – or at least explain the position – in...
I recently rented a flat ...
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5 Star Review
By : 'wardia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF11
25 Oct 2022
People found this helpful0
I recently rented a flat through CPS homes, Rhiannon Hughes was in charge of my letting contract. I needed to move in less than a 1 week and Rhiannon made everything smooth. Indeed in 2 days she prepared everything (checked my refs, prepared the contract...) She is really professional, very... Read Full Review
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Needed a place with specific ...
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5 Star Review
By : 'Paul'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF23
15 Sept 2022
People found this helpful0
Needed a place with specific requirements and received amazingly helpful service in finding a place. In a difficult market CPS were... Read Full Review
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Disgraceful, they put my ...
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1 Star Review
By : 'Dolly'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : CF24
10 Aug 2022
People found this helpful0
Disgraceful, they put my family through hell during lockdown. 1 Ruthin Gardens Cathay was damp, mouldy rat infested decomposing rats under floorboards and so much more. CPS took weeks to reply ( after leaving messages several times a week ) and simply said " there is NOTHING we can do without ... Read Full Review
Comments (1)Was this helpful?:
By : CPS Homes
12 Aug 2022Hi Dolly, Thank you for leaving your feedback. I’m sorry that you have felt the need to contact us in this way. I’ve had a look back through the notes for your son’s tenancy...
Service for New Landlord has ...
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5 Star Review
By : 'Haydn'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CF10
6 Jul 2022
People found this helpful0
Service for New Landlord has been great. Advertised and rented my property in the same day. Has been an easy process so... Read Full Review
Comments (0)Was this helpful?:
Professional service. Super ...
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5 Star Review
By : 'Patty'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : CF23
17 Jun 2022
People found this helpful0
Professional service. Super quick and Easy from.staff to Documents. So please to deal with this company. When you move home lots of stress but Florence very friendly hight energy help me to get property as quick as she can possible. same with her team. Highly... Read Full Review
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We are delighted with the ...
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5 Star Review
By : 'Rhiannon'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : CF23
30 May 2022
People found this helpful0
We are delighted with the service provided by CPS, regarding the rental of our short-term let apartment . The service from the first viewing through to signing the contract has been so well managed and we have been up-dated with the process at every step. Thank you so much for all your... Read Full Review
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Funmi from CPS was efficient ...
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3 Star Review
By : 'Libby'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : CF10
22 Apr 2022
People found this helpful0
Funmi from CPS was efficient and got the job done although she was quite abrupt to speak to and kept sending important documents to the wrong email despite being repeatedly told the correct email to use (potential GDPR breach). There were some errors in the contract she created (wrong dates and... Read Full Review
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I have always found CPS very ...
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5 Star Review
By : 'Sarah'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CF24
20 Apr 2022
People found this helpful0
I have always found CPS very efficient and helpful. Charlotte has been particularly helpful with maintenance issues and the renewal of the HMO license for our... Read Full Review
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CPS ...
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5 Star Review
By : 'Sher'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CF24
8 Dec 2021
People found this helpful0
I would like to firstly state that I have been with CPS for last 23 years, my properties have always been rented by CPS well before my expectations, and their management is amazing. I have never had issue with any sorts with tenants and CPS. I could not be any happier. I request all students moving ... Read Full Review
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The maintenance ...
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5 Star Review
By : 'Charlie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF24
16 Aug 2021
People found this helpful0
The maintenance team are nothing but helpful every time I call regarding an issue. Always dealt with in a good timely manner in a professional... Read Full Review
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Great service from CPS ...
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4 Star Review
By : 'stephen'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NP10
15 Jul 2021
People found this helpful0
CPS have been my agent for 14 years and their staff are always proactive and helpful and a pleasure to deal with. They also strive to ensure rental income is a high as possible according to market... Read Full Review
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Great Customer ...
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5 Star Review
By : 'Michael'
Services : Letting( As a Tenant )
Rent PCM : £1625
Would you recommend ? : Yes
Postcode : CF24
19 May 2021
People found this helpful0
Swift and efficient customer service from Ellie Quick. Was kind, polite and very helpful in the process from beginning to... Read Full Review
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Maintenance ...
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5 Star Review
By : 'Ben'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF24
16 Apr 2021
People found this helpful0
Our email about fixing a flush on our toilet was answered quickly and the job was done to a great... Read Full Review
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Excellent work from Patch ...
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5 Star Review
By : 'Remy'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : CF24
16 Apr 2021
People found this helpful0
Excellent work from Patch Horrocks. I emailed at half 8 in the morning about a maintenance issue and by half 9 he assured me a contractor would be attending to help. Very friendly and swift service and always on my side. Really pleased! Thank you... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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