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Cathays, Cardiff CF24
3.4/5, 35 Reviews
57% Recommended
88% letting valuation accuracy
78% letting fee satisfaction
Our Woodville Road branch acts as the hub of all our student lettings activity, while catering for professionals looking to let property in Cardiff too. We also have an Investment Sales Team within the office who help source properties for investors to purchase and develop, and they aid current landlords in sellin
g up when they wish to cash in on their buy-to-let nest egg.
As Cardiff\'s biggest student accommodation provider, we offer more properties and house more students than anyone else. We have houses and flats close to every university campus and boast a large portfolio of newly-refurbished student houses, with every property complete with a professional video tour (and many with no deposit to pay!). Our dedicated team will help you settle during your student years in Cardiff.
"Disgraceful, they put my..."
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1 Star Review
Tom
By : 'Dolly'
Services :
Rent PCM : £650
Would you recommend ? : No
Postcode : CF24
10 Aug 2022
People found this helpful0
Disgraceful, they put my family through hell during lockdown. 1 Ruthin Gardens Cathay was damp, mouldy rat infested decomposing rats under floorboards and so much more. CPS took weeks to reply ( after leaving messages several times a week ) and simply said " there is NOTHING we can do without the landlords permission " TOM the landlord of the property has not had the decency to reply to my 2 recorded delivered letters I sent him with my sons medical issues caused by the filth he was left living in, the money wasted paying the bills, buying food daily to eat in the car due to the RATS urine, droppings and the smell, unable to sit in the flat to study as the smell and swarms of flies was making him sick also his university results suffered. This was through lockdown so nothing open, no libraries, cafes etc. My son and daughter in law were living in a rat infested flat with rat urine and droppings everywhere also the foul smell of the decomposing rats in the walls and under floorboards and flies it was not healthy, not safe and a disgrace. We had NO help from CPS AVOID this company and AVOID Ruthin Gardens Cathay at all costs. Pest control explained they were called out several times to the property the year before my son moved in. The landlord 100% knew about this. Worse part yet to come. I want the landlord TOM to have a thought for what HE put them through. Disgusting company and disgraceful landlord. More details will be out along with the videos and photos if I have not received any reply from TOM by next week. Also they will be out in every university site and every review site that is out there. Also Facebook, Instagram tick tock. Why should others have the misery of what my family had.
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By : CPS Homes
12 Aug 2022Hi Dolly, Thank you for leaving your feedback. I’m sorry that you have felt the need to contact us in this way. I’ve had a look back through the notes for your son’s tenancy in 2020 and I can see that an issue with rats was reported to us on 17th April, which led to us raising a job for pest control to attend as soon as possible. As you mention in your review, we were in the midst of a COVID lockdown, which meant there were delays in contractors attending properties across the country. I appreciate this must have been frustrating to the tenants, but it was sadly was out of our control. If we could have arranged for a contractor to attend the same day, we certainly would have. The soonest we could get a pest controller out to the property was 21st April. We checked with three separate pest control companies, and I believe you even tried to arrange for someone to attend sooner yourself, but the 21st was the closest available date from all companies contacted. Pest control baited the property that day and followed up a week later, when the property was baited again. Shortly after these visits, the tenants did contact us to report an odour in the property. We arranged for a member of staff to meet you and the tenants at the property to inspect. Unfortunately, there is always a chance that rodents will die in the wall cavities after treatment of a property. I appreciate this isn’t pleasant for tenants, but sadly is unavoidable in many instances when dealing with this type of problem. Pest issues are, unfortunately, common across the Cathays area; though having pests in a property does not necessarily mean that there is a significant structural issue with the building. Over the lockdown period, we had more issues reported than normal as properties were left empty by student tenants travelling home for lockdown. This meant there was less rubbish left out for collection, so less opportunity for pests to access food. As a result, we saw an increase in rodents accessing properties. Again, unfortunately, this is something beyond our control. I am glad to see that the tenants received a reduction in rent due to the issues they experienced during this time period, which we successfully negotiated with the landlord on their behalf. I also note that it was agreed for the tenants to be released from their tenancy agreement early, which they requested due to the problems reported. This did, unfortunately, take longer than we would have liked as the landlord wasn’t initially responsive. Tenants sign a contract between themselves and the landlord, meaning we are not party to it, so we have to seek authorisation from the landlord to end any tenancy early. That said, we were continually fighting the tenants’ case with the landlord. I can see that you submitted a complaint at the time, which was responded to, and you have periodically raised this chain of events over the last couple of years. As we had exhausted our communication to you, we provided you with the landlord’s correspondence details so that you may make contact with him directly. I hope the above demonstrates that we were not of “no help” as we negotiated a reduction in rent, early release from the agreement and arranged the work that was required. We acknowledge that we may not have been as helpful as you’d have liked us to be, but there is a limit to the level of power an agent has when managing a property, as we are not the owners of the property. I’m sorry that the tenants had a bad experience in their property, though we hope that the advice we offered, the reduction in rent we negotiated and the early release from the tenancy we secured went some way to help remedy the situation. Kind regards, Marie.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 88% | 78.00% | £300 | £2,800 |
Address
CPS Homes
34 Woodville Road, Cardiff, Cardiff County
CF24 4EA
02920668585
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Do not even think about ...
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1 Star Review
By : 'Joe'
Services : Online Auctions
Would you recommend ? : No
Postcode : CF14
4 Nov 2024
People found this helpful1
Do not even think about renting a property with them - they were not very nice and try to rush you into a contract that you don't... Read Full Review
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By : CPS Homes
5 Nov 2024Hi Joe, Thank you for sharing your feedback. We’re sorry that your experience with CPS Homes hasn’t been a positive one, as we always strive to provide an open, supportive experience...
I would strongly advise ...
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1 Star Review
By : 'Leanne'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : CF24
28 Oct 2024
People found this helpful0
I would strongly advise against renting through CPS Homes. Our experience has been a complete disaster. First of all the property was handed over to my son in an appalling state. There were multiple issues, including how filthy the house was for a start, faulty electrical sockets, sink blocked,... Read Full Review
Comments (1)Was this helpful?:
By : CPS Homes
28 Oct 2024Dear Leanne, Thank you for your review. We’re sorry that your experience with CPS Homes hasn’t been a positive one. We’ve reached out to you via Trustpilot’s private...
<p>My son rented a ...
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1 Star Review
By : 'Stephen'
Services : Letting( As a Tenant )
Rent PCM : £2800
Would you recommend ? : No
Postcode : CF24
5 Aug 2023
People found this helpful45
<p>My son rented a house with CPS Home together with 7 other students last year. Before they moved in, I asked CPS Homes for a history of the deposits that had been retained. They refused. Now I am finding out why! </p><p>The house itself was poorly maintained. For example, the... Read Full Review
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In my personal opinion this ...
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1 Star Review
By : 'Clifford'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £685
Would you recommend ? : No
Postcode : CF10
26 May 2023
People found this helpful2
In my personal opinion this is a letting agency to avoid. I visited the office a couple weeks ago and there was a full-blown protest outside - apparently they never give back deposits, and a man I spoke to coming out was -also- in dispute with CPS, about the same issue! A woman I spoke with had... Read Full Review
Comments (1)Was this helpful?:
By : CPS Homes
26 May 2023Hi Clifford, Thank you for your review. To alleviate your concerns, the deposit claim that you refer to was settled by the Deposit Protection Service’s (DPS’) Alternative Dispute...
The service from CPS Homes ...
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5 Star Review
By : 'cRAIG'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CF3
23 Jan 2023
People found this helpful0
The service from CPS Homes Cardiff has been excellent so far. As a new and relatively inexperienced landlord, our property advisor Florence Bailey has been on hand to walk us through the process in a very professional and courteous manner. Florence has responded to our email queries in a timely... Read Full Review
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Read the guarantor agreement ...
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1 Star Review
By : 'Horrified'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : CF24
2 Dec 2022
People found this helpful0
If you are planning on being a guarantor for one of their tenancies, you should be aware that your liability is unlimited, and they may claim against your own home. This is what they had to say when asked "There isn’t a maximum amount listed in regards to damages however any... Read Full Review
Comments (2)Was this helpful?:
By : CPS Homes
2 Dec 2022Hi Kerry, Thanks for your review. We're a little unsure of your concerns surrounding the guarantor agreement, so will attempt to allay them – or at least explain the position – in...
I recently rented a flat ...
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5 Star Review
By : 'wardia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF11
25 Oct 2022
People found this helpful0
I recently rented a flat through CPS homes, Rhiannon Hughes was in charge of my letting contract. I needed to move in less than a 1 week and Rhiannon made everything smooth. Indeed in 2 days she prepared everything (checked my refs, prepared the contract...) She is really professional, very... Read Full Review
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Needed a place with specific ...
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5 Star Review
By : 'Paul'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF23
15 Sept 2022
People found this helpful0
Needed a place with specific requirements and received amazingly helpful service in finding a place. In a difficult market CPS were... Read Full Review
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Disgraceful, they put my ...
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1 Star Review
By : 'Dolly'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : CF24
10 Aug 2022
People found this helpful0
Disgraceful, they put my family through hell during lockdown. 1 Ruthin Gardens Cathay was damp, mouldy rat infested decomposing rats under floorboards and so much more. CPS took weeks to reply ( after leaving messages several times a week ) and simply said " there is NOTHING we can do without ... Read Full Review
Comments (1)Was this helpful?:
By : CPS Homes
12 Aug 2022Hi Dolly, Thank you for leaving your feedback. I’m sorry that you have felt the need to contact us in this way. I’ve had a look back through the notes for your son’s tenancy...
Service for New Landlord has ...
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5 Star Review
By : 'Haydn'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CF10
6 Jul 2022
People found this helpful0
Service for New Landlord has been great. Advertised and rented my property in the same day. Has been an easy process so... Read Full Review
Comments (0)Was this helpful?:
Professional service. Super ...
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5 Star Review
By : 'Patty'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : CF23
17 Jun 2022
People found this helpful0
Professional service. Super quick and Easy from.staff to Documents. So please to deal with this company. When you move home lots of stress but Florence very friendly hight energy help me to get property as quick as she can possible. same with her team. Highly... Read Full Review
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We are delighted with the ...
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5 Star Review
By : 'Rhiannon'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : CF23
30 May 2022
People found this helpful0
We are delighted with the service provided by CPS, regarding the rental of our short-term let apartment . The service from the first viewing through to signing the contract has been so well managed and we have been up-dated with the process at every step. Thank you so much for all your... Read Full Review
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Funmi from CPS was efficient ...
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3 Star Review
By : 'Libby'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : CF10
22 Apr 2022
People found this helpful0
Funmi from CPS was efficient and got the job done although she was quite abrupt to speak to and kept sending important documents to the wrong email despite being repeatedly told the correct email to use (potential GDPR breach). There were some errors in the contract she created (wrong dates and... Read Full Review
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I have always found CPS very ...
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5 Star Review
By : 'Sarah'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CF24
20 Apr 2022
People found this helpful0
I have always found CPS very efficient and helpful. Charlotte has been particularly helpful with maintenance issues and the renewal of the HMO license for our... Read Full Review
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CPS ...
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5 Star Review
By : 'Sher'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CF24
8 Dec 2021
People found this helpful0
I would like to firstly state that I have been with CPS for last 23 years, my properties have always been rented by CPS well before my expectations, and their management is amazing. I have never had issue with any sorts with tenants and CPS. I could not be any happier. I request all students moving ... Read Full Review
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The maintenance ...
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5 Star Review
By : 'Charlie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF24
16 Aug 2021
People found this helpful0
The maintenance team are nothing but helpful every time I call regarding an issue. Always dealt with in a good timely manner in a professional... Read Full Review
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Great service from CPS ...
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4 Star Review
By : 'stephen'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NP10
15 Jul 2021
People found this helpful0
CPS have been my agent for 14 years and their staff are always proactive and helpful and a pleasure to deal with. They also strive to ensure rental income is a high as possible according to market... Read Full Review
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Great Customer ...
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5 Star Review
By : 'Michael'
Services : Letting( As a Tenant )
Rent PCM : £1625
Would you recommend ? : Yes
Postcode : CF24
19 May 2021
People found this helpful0
Swift and efficient customer service from Ellie Quick. Was kind, polite and very helpful in the process from beginning to... Read Full Review
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Maintenance ...
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5 Star Review
By : 'Ben'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF24
16 Apr 2021
People found this helpful0
Our email about fixing a flush on our toilet was answered quickly and the job was done to a great... Read Full Review
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Excellent work from Patch ...
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5 Star Review
By : 'Remy'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : CF24
16 Apr 2021
People found this helpful0
Excellent work from Patch Horrocks. I emailed at half 8 in the morning about a maintenance issue and by half 9 he assured me a contractor would be attending to help. Very friendly and swift service and always on my side. Really pleased! Thank you... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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