Do not even think about renting a property with them - they were not very nice and try to rush you into a contract that you don't... Read Full Review

I would strongly advise against renting through CPS Homes. Our experience has been a complete disaster. First of all the property was handed over to my son in an appalling state. There were multiple issues, including how filthy the house was for a start, faulty electrical sockets, sink blocked,... Read Full Review

<p>My son rented a house with CPS Home together with 7 other students last year. Before they moved in, I asked CPS Homes for a history of the deposits that had been retained. They refused. Now I am finding out why! </p><p>The house itself was poorly maintained. For example, the... Read Full Review

In my personal opinion this is a letting agency to avoid. I visited the office a couple weeks ago and there was a full-blown protest outside - apparently they never give back deposits, and a man I spoke to coming out was -also- in dispute with CPS, about the same issue! A woman I spoke with had... Read Full Review

The service from CPS Homes Cardiff has been excellent so far. As a new and relatively inexperienced landlord, our property advisor Florence Bailey has been on hand to walk us through the process in a very professional and courteous manner. Florence has responded to our email queries in a timely... Read Full Review

If you are planning on being a guarantor for one of their tenancies, you should be aware that your liability is unlimited, and they may claim against your own home. This is what they had to say when asked "There isn&rsquo;t a maximum amount listed in regards to damages however any... Read Full Review

I recently rented a flat through CPS homes, Rhiannon Hughes was in charge of my letting contract. I needed to move in less than a 1 week and Rhiannon made everything smooth. Indeed in 2 days she prepared everything (checked my refs, prepared the contract...) She is really professional, very... Read Full Review

Needed a place with specific requirements and received amazingly helpful service in finding a place. In a difficult market CPS were... Read Full Review

Disgraceful, they put my family through hell during lockdown. 1 Ruthin Gardens Cathay was damp, mouldy rat infested decomposing rats under floorboards and so much more. CPS took weeks to reply ( after leaving messages several times a week ) and simply said " there is NOTHING we can do without ... Read Full Review

Service for New Landlord has been great. Advertised and rented my property in the same day. Has been an easy process so... Read Full Review

Professional service. Super quick and Easy from.staff to Documents. So please to deal with this company. When you move home lots of stress but Florence very friendly hight energy help me to get property as quick as she can possible. same with her team. Highly... Read Full Review

We are delighted with the service provided by CPS, regarding the rental of our short-term let apartment . The service from the first viewing through to signing the contract has been so well managed and we have been up-dated with the process at every step. Thank you so much for all your... Read Full Review

Funmi from CPS was efficient and got the job done although she was quite abrupt to speak to and kept sending important documents to the wrong email despite being repeatedly told the correct email to use (potential GDPR breach). There were some errors in the contract she created (wrong dates and... Read Full Review

I have always found CPS very efficient and helpful. Charlotte has been particularly helpful with maintenance issues and the renewal of the HMO license for our... Read Full Review

I would like to firstly state that I have been with CPS for last 23 years, my properties have always been rented by CPS well before my expectations, and their management is amazing. I have never had issue with any sorts with tenants and CPS. I could not be any happier. I request all students moving ... Read Full Review

The maintenance team are nothing but helpful every time I call regarding an issue. Always dealt with in a good timely manner in a professional... Read Full Review

CPS have been my agent for 14 years and their staff are always proactive and helpful and a pleasure to deal with. They also strive to ensure rental income is a high as possible according to market... Read Full Review

Swift and efficient customer service from Ellie Quick. Was kind, polite and very helpful in the process from beginning to... Read Full Review

Our email about fixing a flush on our toilet was answered quickly and the job was done to a great... Read Full Review

Excellent work from Patch Horrocks. I emailed at half 8 in the morning about a maintenance issue and by half 9 he assured me a contractor would be attending to help. Very friendly and swift service and always on my side. Really pleased! Thank you... Read Full Review