The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1.7/5, 19 Reviews
16% Recommended
67% sales valuation accuracy
75% letting valuation accuracy
100% sales fee satisfaction
40% letting fee satisfaction

Sarah
By : 'Sharon'
Services :
Would you recommend ? : No
Postcode : SG2
Terrible experience with mather mathews specifically the agent i believe to be sarah and paul one of the directors. First of all Sarah was over 25minutes late to the appointment and then didn't have keys to get into the building. She made no attempt to ring myself or the office to make them aware of how late she was running so they could contact me, the office tried to make contact with her unsuccessfully. I saw her arrive and it took her over 10 minutes from her arrival to finally make contact but I was already on the phone to the office for the second time. Then her dismissive and uninterested attitude showed. She didn't seem one bit bothered that i had been left in the cold for almost half an hour (it is against the law to keep a vehicle running when parked) there was no sence of urgency she sauntered across the road and then didn't seem to care that she didn't have keys for the main entrance, they were relying on a neighbour to let them in the building, still not 100% sure who had the keys as I've been told 2 contradicting stories. Not very professional not being able to access the building the flat you showing is in! Not very professional to not find a away to inform myself of the tradyness of the agent. A simple solution instead of lying to myself would have been to contact her office, i did twice infact, for them to get intouch not to lie about it. Instead she told me that she "tried" to ring of private number unfortunately i have them blocked for my own safety! But samsungs do let you know if a blocked numeber or blocked private number has tried to ring you, no notifications. Her lateness also made me miss another viewing! Again didn't care she just refused to show me the property not that we could get into the building to view it! Its not like i didn't book in 2 weeks in advance or anything! Then we have Paul a director of the company, the Mather too the marshall! Waited all of monday for a call regarding the viewing on Saturday DIDNT get one I had to ring to prompt them that I wanted to put in a complaint regarding sarah and her lack of professionalism, I eventually get a response he leaves me a voicemail to which i returned the call without listening to the voicemail. Paul refuses to discuss anything with me untill i listen to his voicemail, he is yet to actually hear the complaint from myself just snippets from his staff, while speaking, sorry whilst being spoken at, Paul didn't give a me chance to actually speak in order to have a conversation just continued to talk at me. He was aggressive and belittling and this was from the off, he refused to let me speak many times and he also doesn't understands the meaning of being honest found him to be very misogynistic and uncooperative. We have emailed and he even comes across as uncaring about his own business as i can see he is keeping lots of people extremely happy. Nice to know im not the only one who has had issues with them I would attach a picture of the call log from that Saturday but it has Sarahs personal number but its solid proof of their dishonesty
By : Paul Mather
22 Feb 2022Dear Ms Bailiff, We welcome all reviews, good and constructive, to assist us with improving our service. I will not go into details of the conversation, as we both know what was said and the above does not correlate, but I must say that I apologised profusely on numerous occasions during our conversation, including in the voicemail I left for you and offered you another viewing on the property. Once again, my apologies for the lateness at the viewing on Saturday. Regards, Paul Mather Director
By : Sharon
23 Feb 2022It does correlate if you were being honest! Yes you offered me another viewing and then immediately withdrew that when i called both yourself and sarah out for being dishonest and point blank lying to me! Your professionalism is lacking beyond words! This complaint involves you therefore you should let another director handle it that would have been the professional way .......
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67.00% | 100% | £375,000 | £425,000 |
| Lettings | 75% | 40% | £575 | £1,050 |
Mather Marshall
129 High Street, Stevenage, Hertfordshire
SG1 3HS
01438 748007

By : 'Happy'
Services : Sales( As a Buyer )
Sold price : £425000
Would you recommend ? : Yes
Postcode : SG2
My parents bought a property through Mather Marshall and we were very lucky to be dealing with Danielle. Danielle is an absolute star, nothing is too much trouble, she goes above and beyond for the vendor and purchaser and I cannot rate her highly enough. If you are going to buy or sell in... Read Full Review


By : 'Nat'
Services : Sales( As a Vendor )
Sold price : £375000
Would you recommend ? : Yes
Postcode : SG1
Managed our rental property for 5+ years, handled everything to do with the tenant including eviction towards the end. The sales team took over and sold within 3 weeks. Great across the board,... Read Full Review

By : 'Selene'
Services : Letting( As a Tenant )
Rent PCM : £8
Would you recommend ? : No
Postcode : SG1
Mather Marshall is by far the worst letting agent I have ever come across and I once stayed in a house where landlady came by every time before viewings to was black mold off the walls and bathroom floor nearly caved in. From roughly 15 rental places I have stayed in, Mather Marshall are by far the ... Read Full Review
By : Robert Jones
6 Nov 2023Marther marshall have blocked my e mails and refused to talk to me.They have made up legislation that doesn't exist. Beware,go elsewhere if you want a professional ...
By : 'Reena'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SG2
TERRIBLE EXPERIENCE with ***,director. Spoke to him about missing payments of rent on 10/03/2022. We are living in the property for the last 6 years never missing rent till last year. I am a victim of a scam which he did not believe. My mother passed away in January this year and I am also 7 months ... Read Full Review

By : 'Sharon'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SG2
Terrible experience with mather mathews specifically the agent i believe to be sarah and paul one of the directors. First of all Sarah was over 25minutes late to the appointment and then didn't have keys to get into the building. She made no attempt to ring myself or the office to make them... Read Full Review
By : Paul Mather
22 Feb 2022Dear Ms Bailiff, We welcome all reviews, good and constructive, to assist us with improving our service. I will not go into details of the conversation, as we both know what was said and the above...
By : 'Leanne'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SG2
No boiler for 18 days with a one year old. Landlords, estate agents and contractors all blaming each other. Escalated it * and was told my rent would increase and was threatened with ending the tenancy. Nice man! Nothing but trouble with previous maintenance issues. Avoid at all... Read Full Review
By : Paul Mather
20 Jan 2022Thank you for your comments. I would like to address the comment regarding a rent increase. I did say to you that having reviewed your account regarding the heating situation, i noted that you are...
By : 'El'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SG4
Patronising beyond belief… Rang up asking to view a property and was denied one by a patronising woman on the other end of the phone who suggested “looking on Rightmove to find cheaper properties yeah?”. Obviously wouldn't have enquired about a viewing if I knew we couldn't afford it and ... Read Full Review
By : Paul Mather
6 Oct 2021I am sorry to hear you were unhappy the way you have been dealt with. Every property we rent out we insure the rent for our clients, and the insurance company have very specific criteria on income....
By : 'Sad'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : No
Postcode : SG5
As a tenant of over a year during covid lockdown. I paid £1050 a month as a single occupant whilst on furlough. Since handing my notice in to leave the property I have had nothing but a bad experience! I had no property check since the day I moved in and now this agency is defending the... Read Full Review
By : Paul Mather
6 Oct 2021I am sorry to hear of your issues regarding what can only be described as a very difficulty period we have all gone through. Property inspections were halted during COVID to avoid spreading this...


By : 'Dennis'
Services : Letting( As a Owner )
Rent PCM : £30
Would you recommend ? : Yes
Postcode : SG1
I viewed a handful of properties with Danielle who was able to give me all the info I needed for buying as investment. Was looking in a different area but she gave me advice on the areas and amount of rent I would get, very knowledgeable!! Liam was great throughout the sale and kept me updated and... Read Full Review
By : Danielle
18 Mar 2021Thank you so much for your comments and we are glad that we were able to help in both Buying and...


By : 'daniel'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SG1
absolutely disgusted by the lack of honesty. They did not turn up to the apointment then they lied to me saying someone else booked the property Absolutely terrifying by the level of MAFIA in the UK property market and not only. When no REGULATED for a honest citizien is like living in a massive... Read Full Review
By : 'Disgruntled'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SG1
Unprofessional, rude, illegal, deceptive, and incompetent. If you are considering renting PLEASE PLEASE save yourselves the hassle, grief, humiliation, frustration, and criminal living conditions. Even with council intervention they persist in their unacceptable business practices. PLEASE consider... Read Full Review
No issue with fees
By : Ashley
1 Jul 2019I agree, don't bother starting property stuff with this...

By : 'Floor'
Services : Letting( As a Owner )
Rent PCM : £575
Would you recommend ? : No
Postcode : SG1
I am a landlord. I found these people difficult to deal with. They have acted in a threatening manner and have been unable or unwilling to deal with my queries/answer e-mails and phone calls. I paid for their top service and received nothing but problems. I am relived that my contract is now over.... Read Full Review
I paid for their top service and received very poor service.
By : 'WORST'
Services : Letting( As a Tenant )
Rent PCM : £945
Would you recommend ? : No
Postcode : SG2
Firstly, we have been sent an inventory report addressed to a Mr Gary and Mrs Cherly Marsh. We do not know who these people are but can only assume that these were the people who were the previous tenants. Clearly the information was not accurate, therefore a failure to gather and check information ... Read Full Review
BAD - overcharge and don't know what their doing
By : 'Naina'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SG2
Appalling, Dreadful, Disappointment, Rude, Not helpful, Infuriating, Unprofessional and Frustrating I would like to take the opportunity to review Mather Marshall in Stevenage, as I am very disappointed with the service we received. We would like to warn people like us that they are not... Read Full Review
Over priced

By : 'Nick'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SG1
I have just had a terrible experience with Mather Marshall over the phone. Interested in a property advised on right move, I emailed them asking to arrange a viewing. Someone called Jack called me and when i told him that I was at work in a meeting and if he could email me to arrange a time he said ... Read Full Review


By : 'John'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SG1
We found that right from the beginning they did not have a very good telephone manner. They were very blunt and rude and hated us asking questions. They always slammed the phone down on us abruptly and for viewings they turned up late and never apologised. When we complained about this she ((Sam)... Read Full Review
By : 'name12344'
Services : Letting( As a Tenant )
Rent PCM : £250
Would you recommend ? : No
Postcode : SG1
This very rude estate agents will try to keep as much of your deposit as possible. Once we left the property in Stevenage they charged us £30 to remove a pack of cards and some headphones. Worst of all they charged us £300 for a small scratch on one of the sofas (not a deep scratch about the... Read Full Review
By : 'Matt'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SG1
I rented a bedsit from this agent in 2009. From start to finish they were unhelpful and the property was not in a pristine condition when I moved in but it was all I could afford. The bathroom was original (the property was built in the early 60's.) Although it had radiators, these were not... Read Full Review
By : 'Buks'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SG1
[[EDIT ORIGINAL START]] Please please people, I would advise you stay away from Mather Marshall letting agents in Stevenage, Hertfordshire. They are the most despicable, most Rude, most unfriendly, most useless letting agents that ever existed on human planet. At first they portrayed friendly and... Read Full Review
Get rid of all the agent, then take on new people with good attitude and human friendly.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Mather Marshal prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
Stage One – Branch Manager
All complaints should, in the first instance, be directed to the Branch Manager for the office you have been dealing with. He or she will endeavour to acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.
Stage Two – Director
If you remain dissatisfied, you may address your concerns in writing to the following Director Paul Mather within one month of the response from the Branch Manager. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.
Stage Three – The Property Ombudsman
After you have received a response from the Director and if you are not satisfied with his proposed resolution, you can contact The Property Ombudsman Service. Please refer to contact details below.
Address:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Email: admin@tpos.co.uk
Telephone 01722 333306
Please note that you must do so within twelve months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints procedure is exhausted.
Last updated at 3/20/2023, 5:39:23 AM by allAgents