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The UK's Largest Customer Review Website for the Property Industry

1.7/5, 19 Reviews
16% Recommended
67% sales valuation accuracy
75% letting valuation accuracy
100% sales fee satisfaction
40% letting fee satisfaction
By : 'WORST'
Services :
Rent PCM : £945
Would you recommend ? : No
Postcode : SG2
Firstly, we have been sent an inventory report addressed to a Mr Gary and Mrs Cherly Marsh. We do not know who these people are but can only assume that these were the people who were the previous tenants. Clearly the information was not accurate, therefore a failure to gather and check information was not followed. I would also mention that we received our check in inventory report on the 05/06/2017 â 1 month after moving in after chasing this on the phone. From meticulous trailing through both mine and Elliott's emails, I am struggling to find an inventory report with our own names on them so not too sure how applicable this report can be to us as we have nothing in writing to say that this is how the property was upon moving in. I believe this to be another mistake by Mather Marshall in keeping up administrative efforts to keep this property in order. I'm sure this is against regulation policies and should have been handed to us upon moving in. I do have emails to prove all of the above and dates which are ready to be sent to you as proof upon request. I had to chase this via the phone and email multiple times to make sure we actually received this but unfortunately this never happened. This is unsatisfactory given the incorrect information. However, my main point to which I know is against government regulations is that it has taken 2 and a half months to get to the stage of Deposit Protection Scheme to contact us. I know that we are entitled to have a response in regards to our Deposit protection scheme within 10 days as seen on UKGOV but no signs of this were made. If you'd like evidence of this, you will be able to see our attachment called ATTEMPT FOR DEPOSIT RETURNS EMAIL THREAD, where there are multiple emails contacting you multiple times after moving out to get the deposit back where I've been ignored multiple times and also lied to. I have an email from Mather Marshall stating the landlady âhas been away for a few weeks and struggled to open the report on her phone. She is going to look at this today.â I left this another month and called many times to which I was finally lied to on the phone as you can see from my email where I state, âI've just been on the phone where I was just told that the landlady had never received the report. As you can see from the email conversation in the past, this is not the case and something has gone wrong here. Either she did receive it previously and no one has chased her to get this done or she hasn't received the report? Which one is this?â To which I have had no response. Please read further within this attachment to fully understand how hard it has been to get a response from Mather Marshall, not only during the end of deposit but throughout multiple emails during the tenancy. It wasn't until I threatened to contact Property Ombudsman on 27/07/2018 that I got a response from DPS the following Monday â now 2 and a half months since we were officially moved out of the property (17th May) despite leaving the property on 5th May. The only thing I can see which was done quickly and swiftly was the preparation of the forms for us to quickly move in and have everything paid for. It does seem that Mather Marshall have tried to take advantage of our age by showing a lack of administrative efforts to be informative and follow the correct procedures to get things done within government guidelines as and when they should be done. We have been misinformed and misled; we have tried to give you the benefit of a doubt especially regarding the landlady and the check out form but have been lied to. There has been no attempts to resolve these unanswered questions on your part either and show a neglect to your own business. If anything, we mainly wanted to move because of Mather Marshall's own lack of business ethics and administrative skills. There are many things which were missed throughout the tenancy which I have documented and are ready to use as evidence. The agency also weight towards the landlord and do not protect your own interests within the property. Do not use them - they are terrible and rude. I will contact authorities upon seeing how many other people have given them 1 star as they need to reported. From so many other people writing terrible reviews, they obviously do not care about their own image as they would have made sure they could make things right but haven't which only highlights their lack of business ethics and bother to do things right.
BAD - overcharge and don't know what their doing
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67.00% | 100% | £375,000 | £425,000 |
| Lettings | 75% | 40% | £575 | £1,050 |
Mather Marshall
129 High Street, Stevenage, Hertfordshire
SG1 3HS
01438 748007

By : 'Happy'
Services : Sales( As a Buyer )
Sold price : £425000
Would you recommend ? : Yes
Postcode : SG2
My parents bought a property through Mather Marshall and we were very lucky to be dealing with Danielle. Danielle is an absolute star, nothing is too much trouble, she goes above and beyond for the vendor and purchaser and I cannot rate her highly enough. If you are going to buy or sell in... Read Full Review


By : 'Nat'
Services : Sales( As a Vendor )
Sold price : £375000
Would you recommend ? : Yes
Postcode : SG1
Managed our rental property for 5+ years, handled everything to do with the tenant including eviction towards the end. The sales team took over and sold within 3 weeks. Great across the board,... Read Full Review

By : 'Selene'
Services : Letting( As a Tenant )
Rent PCM : £8
Would you recommend ? : No
Postcode : SG1
Mather Marshall is by far the worst letting agent I have ever come across and I once stayed in a house where landlady came by every time before viewings to was black mold off the walls and bathroom floor nearly caved in. From roughly 15 rental places I have stayed in, Mather Marshall are by far the ... Read Full Review
By : Robert Jones
6 Nov 2023Marther marshall have blocked my e mails and refused to talk to me.They have made up legislation that doesn't exist. Beware,go elsewhere if you want a professional ...
By : 'Reena'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SG2
TERRIBLE EXPERIENCE with ***,director. Spoke to him about missing payments of rent on 10/03/2022. We are living in the property for the last 6 years never missing rent till last year. I am a victim of a scam which he did not believe. My mother passed away in January this year and I am also 7 months ... Read Full Review

By : 'Sharon'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SG2
Terrible experience with mather mathews specifically the agent i believe to be sarah and paul one of the directors. First of all Sarah was over 25minutes late to the appointment and then didn't have keys to get into the building. She made no attempt to ring myself or the office to make them... Read Full Review
By : Paul Mather
22 Feb 2022Dear Ms Bailiff, We welcome all reviews, good and constructive, to assist us with improving our service. I will not go into details of the conversation, as we both know what was said and the above...
By : 'Leanne'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SG2
No boiler for 18 days with a one year old. Landlords, estate agents and contractors all blaming each other. Escalated it * and was told my rent would increase and was threatened with ending the tenancy. Nice man! Nothing but trouble with previous maintenance issues. Avoid at all... Read Full Review
By : Paul Mather
20 Jan 2022Thank you for your comments. I would like to address the comment regarding a rent increase. I did say to you that having reviewed your account regarding the heating situation, i noted that you are...
By : 'El'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SG4
Patronising beyond belief… Rang up asking to view a property and was denied one by a patronising woman on the other end of the phone who suggested “looking on Rightmove to find cheaper properties yeah?”. Obviously wouldn't have enquired about a viewing if I knew we couldn't afford it and ... Read Full Review
By : Paul Mather
6 Oct 2021I am sorry to hear you were unhappy the way you have been dealt with. Every property we rent out we insure the rent for our clients, and the insurance company have very specific criteria on income....
By : 'Sad'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : No
Postcode : SG5
As a tenant of over a year during covid lockdown. I paid £1050 a month as a single occupant whilst on furlough. Since handing my notice in to leave the property I have had nothing but a bad experience! I had no property check since the day I moved in and now this agency is defending the... Read Full Review
By : Paul Mather
6 Oct 2021I am sorry to hear of your issues regarding what can only be described as a very difficulty period we have all gone through. Property inspections were halted during COVID to avoid spreading this...


By : 'Dennis'
Services : Letting( As a Owner )
Rent PCM : £30
Would you recommend ? : Yes
Postcode : SG1
I viewed a handful of properties with Danielle who was able to give me all the info I needed for buying as investment. Was looking in a different area but she gave me advice on the areas and amount of rent I would get, very knowledgeable!! Liam was great throughout the sale and kept me updated and... Read Full Review
By : Danielle
18 Mar 2021Thank you so much for your comments and we are glad that we were able to help in both Buying and...


By : 'daniel'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SG1
absolutely disgusted by the lack of honesty. They did not turn up to the apointment then they lied to me saying someone else booked the property Absolutely terrifying by the level of MAFIA in the UK property market and not only. When no REGULATED for a honest citizien is like living in a massive... Read Full Review
By : 'Disgruntled'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SG1
Unprofessional, rude, illegal, deceptive, and incompetent. If you are considering renting PLEASE PLEASE save yourselves the hassle, grief, humiliation, frustration, and criminal living conditions. Even with council intervention they persist in their unacceptable business practices. PLEASE consider... Read Full Review
No issue with fees
By : Ashley
1 Jul 2019I agree, don't bother starting property stuff with this...

By : 'Floor'
Services : Letting( As a Owner )
Rent PCM : £575
Would you recommend ? : No
Postcode : SG1
I am a landlord. I found these people difficult to deal with. They have acted in a threatening manner and have been unable or unwilling to deal with my queries/answer e-mails and phone calls. I paid for their top service and received nothing but problems. I am relived that my contract is now over.... Read Full Review
I paid for their top service and received very poor service.
By : 'WORST'
Services : Letting( As a Tenant )
Rent PCM : £945
Would you recommend ? : No
Postcode : SG2
Firstly, we have been sent an inventory report addressed to a Mr Gary and Mrs Cherly Marsh. We do not know who these people are but can only assume that these were the people who were the previous tenants. Clearly the information was not accurate, therefore a failure to gather and check information ... Read Full Review
BAD - overcharge and don't know what their doing
By : 'Naina'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SG2
Appalling, Dreadful, Disappointment, Rude, Not helpful, Infuriating, Unprofessional and Frustrating I would like to take the opportunity to review Mather Marshall in Stevenage, as I am very disappointed with the service we received. We would like to warn people like us that they are not... Read Full Review
Over priced

By : 'Nick'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SG1
I have just had a terrible experience with Mather Marshall over the phone. Interested in a property advised on right move, I emailed them asking to arrange a viewing. Someone called Jack called me and when i told him that I was at work in a meeting and if he could email me to arrange a time he said ... Read Full Review


By : 'John'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SG1
We found that right from the beginning they did not have a very good telephone manner. They were very blunt and rude and hated us asking questions. They always slammed the phone down on us abruptly and for viewings they turned up late and never apologised. When we complained about this she ((Sam)... Read Full Review
By : 'name12344'
Services : Letting( As a Tenant )
Rent PCM : £250
Would you recommend ? : No
Postcode : SG1
This very rude estate agents will try to keep as much of your deposit as possible. Once we left the property in Stevenage they charged us £30 to remove a pack of cards and some headphones. Worst of all they charged us £300 for a small scratch on one of the sofas (not a deep scratch about the... Read Full Review
By : 'Matt'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SG1
I rented a bedsit from this agent in 2009. From start to finish they were unhelpful and the property was not in a pristine condition when I moved in but it was all I could afford. The bathroom was original (the property was built in the early 60's.) Although it had radiators, these were not... Read Full Review
By : 'Buks'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SG1
[[EDIT ORIGINAL START]] Please please people, I would advise you stay away from Mather Marshall letting agents in Stevenage, Hertfordshire. They are the most despicable, most Rude, most unfriendly, most useless letting agents that ever existed on human planet. At first they portrayed friendly and... Read Full Review
Get rid of all the agent, then take on new people with good attitude and human friendly.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Mather Marshal prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
Stage One – Branch Manager
All complaints should, in the first instance, be directed to the Branch Manager for the office you have been dealing with. He or she will endeavour to acknowledge your complaint within three working days of receipt of your letter and provide you with a full written response within 15 working days.
Stage Two – Director
If you remain dissatisfied, you may address your concerns in writing to the following Director Paul Mather within one month of the response from the Branch Manager. Your letter will be acknowledged within three working days of receipt and you will be provided with a final view written response on behalf of the Company within 15 working days of receipt of your letter.
Stage Three – The Property Ombudsman
After you have received a response from the Director and if you are not satisfied with his proposed resolution, you can contact The Property Ombudsman Service. Please refer to contact details below.
Address:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Email: admin@tpos.co.uk
Telephone 01722 333306
Please note that you must do so within twelve months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints procedure is exhausted.
Last updated at 3/20/2023, 5:39:23 AM by allAgents