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Leeds, LS2
1.5/5, 25 Reviews
12% Recommended
100% letting valuation accuracy
39% letting fee satisfaction
Over the past 10 years we have helped thousands of students and professionals find their perfect home. Whether it’s for just one year or even five years, we’ve helped tenants from over 80 countries across the world.
Over this time we’ve grown into one of the biggest accommodation providers in the North. Our team
has years of experience and we take pride being able to talk over 13 languages between us!
We have 57 properties of all sizes, across 6 major cities; Leeds, Liverpool, Manchester, Sheffield, York and London. And, of course, not forgetting the charming spa town of Harrogate!
"Complete Review of YPP and..."
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1 Star Review
By : 'Arthur'
Services :
Would you recommend ? : No
Postcode : LS2
25 Aug 2020
People found this helpful57
This is a review after staying at Fairbairn Residences for two tenancy year. My comments below begins about the YPP in general followed by three negative experiences I faced. First off, YPP is a passable letting agent but there is a lot of room for improvement. I can see they are rather young and requires training in professionalism and communication skills with their clients. I think this is paramount especially when communicating with young professionals. Good communication can dodge misunderstanding and build strong relationship sustained with trust. Three negative experiences I had during my stay which was noise pollution by tenants and security flaws of the building I was staying at. On the noise pollution, this happened during my first year where a tenant (with a male guest as I was told) were living above me and wearing boots indoor and because the flooring is made of wood, when they walk, the noise would transmit downstairs. This would go on until 4am on most days in a week that I suffered chronic fatigue and had to stay at a hotel to get a good night sleep. I had spoken to the tenant above me three times but that failed. YPP did a good job in contacting the tenant as well but this tenant was just difficult to live with. On the security issue, there was a time when Fairbairn had to be vacated temporarily to safety reason. YPP relocated the tenants during the summer while the building was being repaired. However, when I returned, some of my possession were missing and deemed stolen. Police reports were made and investigation commenced as during the time tenants were vacated for building repairs, our rooms were left unlocked and freely accessible to personnels who were on site to repair the building. I confess it was very disheartening as I lost an estimated of £700 worth of items and moreover did not had home insurance to claim any back. What's worse is that I trusted that our room and belongings will be kept safe as tenants were told that a security guard was onsite. Sad to say, the security was not up to expectation and I had my belonging missing. After this incident, I struggled with anxiety everyday as I felt unsafe at where I was staying and because I renewed my contract for the 2nd year, I couldn't just leave to another location. To manage my anxiety I had to install my own CCTV and get home insurance for precaution. Because some of my belongings were stolen, I asked YPP if I can review the CCTV footage during the time tenants were vacated from the apartment building as it was being repaired. However, I was informed by YPP that the CCTV set was seized by authorities for investigation over the safety issue. I trusted this information and patiently waited until the CCTV set was returned to YPP. This duration was one year plus. After one year, when the CCTV was returned. I was hopeful to review the footage and identify who entered my room when the building was being repaired and potentially identify the culprit. Unfortunately, a miscommunication happened. I was told that the supposed CCTV footage I was looking for was not the CCTV that was seized by authorities, but rather the new CCTV installed after the old one was seized. Plus, the new one erased itself every 28 days, and because I waited one year for nothing, it has been too late. Another security issue cropped up when I started to realise the backdoor was left unlock. I suspected a tenant of this residence was taking a shortcut but because the door could not be locked from the outside, if a tenant took the back exit, the door will be left unlocked and anyone could take the opportunity to enter. I informed YPP and was reassured that security measures will be taken, and they did. Padlocks were installed and I was convinced YPP maintenance team did a great job. However, I started to notice that despite the padlocks installed, someone had the passcode and could still unlock it, leaving the door unlock and the building vulnerable. I informed YPP once again and this time reassured that the code was changed and no one has access to the passcode and it will be locked for sure! I trusted this information but again, I saw the passcode unchanged and the backdoor can be unlocked, posing the building into another security risk. With the incorrect information given to me and two security issues described above, I am very doubtful if YPP is actually concerned about building security and their tenants. Some, but not all of the problems mentioned above were solved but after escalating the issue and emphasizing on the false information given to me. This comes back to communication issue with seems very common in YPP. Lastly, I can understand that my problems may seem "no big deal" when you don't stay there (or if you are not the victim) but if you do and you lost an estimated £700 worth of stuff which can't be returned due to poor security, you will think otherwise.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 39.00% | £330 | £900 |
Areas covered
- LS2
Address
YPP
6 Blenheim Terrace, Leeds, West Yorkshire
LS2 9HZ
0113 2425515
Services offered
- Sales
- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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YPP Branches (View All 9)
I rang YPP who own Cambridge ...
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5 Star Review
By : 'Roger'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : M15
11 Mar 2024
People found this helpful0
I rang YPP who own Cambridge House student apartments in Manchester to speak about the car park / pull area at the front of the building to discuss the amount of rubbish / trees / bushes / general state . Cheryl Humphry was very understanding & most helpful with my enquiry,She totally... Read Full Review
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DO NOT RENT. NO MATTER HOW ...
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1 Star Review
By : 'Gabi'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS3
22 Feb 2022
People found this helpful3
DO NOT RENT. NO MATTER HOW MUCH YOU LIKE THE PROPERTY - DO NOT RENT. THEY LEFT US WITHOUT HOT WATER AND HEATING FOR 2 WEEKS AT THE END OF FEBRUARY. PROMISED TO REDUCED OUR RENT BECAUSE OF THIS INCIDENT. THEY HAVE TAKEN NO ACTION IN THAT AND STOPPED EVEN REPLYING. IN YOUR CONTRACT THEY WOULD ASK YOU ... Read Full Review
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Unlawfully kicked out of my ...
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1 Star Review
By : 'Anonymous'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS1
11 Dec 2021
People found this helpful4
Unlawfully kicked out of my home in the middle of the day. YPP do not follow the rules they can not be trusted. Lies not trustworthy. Illegally kicked me out did not follow any of the correct processes! YPP... Read Full Review
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Absolutely awful do not use. ...
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1 Star Review
By : 'Liam'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS2
13 Sept 2021
People found this helpful10
Absolutely awful do not use. Tried to take our deposit when they weren't entitled to it. Failed to fix multiple maintenance issues. Entered the property several times without any announcement. Turned up one day to change the electric meter price from 14p to 31.5p per unit! Failed to remove... Read Full Review
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By : Previous resident
27 Sept 2021YPP Lettings are cowboys do not...
Horrible experience; Scammer ...
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1 Star Review
By : 'Cheng'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS3
4 Aug 2021
People found this helpful11
Do you want to rent with a scammer agent? Do you want to move into an uncleaned flat? Do you want to live with rats? Look no further, YPP is your FIRST choice! It took them almost a month to respond to the deposit refund. Finally, I have received a response, and they have decided to deduct over ... Read Full Review
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BAD, YPP are the most toxic ...
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1 Star Review
By : 'Resident'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS2
25 Jun 2021
People found this helpful16
BAD, YPP are the most toxic unprofessional company I have ever dealt with. Employees rude and confrontational. Moving out quickly and moving on with my... Read Full Review
Comments (1)Was this helpful?:
By : Resident 2020
18 Oct 2021Nice once they get money! Completely unprofessional when moving out- I had to argue about the check out charges as they have come up with the damages I have not done to the property- I thankfully...
Scum ...
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1 Star Review
By : 'Linpeh'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS2
30 Apr 2021
People found this helpful21
I've been with them for 1.5 years and their lettings 'manager' (name starts with the letter C) was the worst I've ever had the displeasure/misfortune to deal with. She's got a lot of nerve patronising and arguing with an already-unhappy ex-tenant. Had the audacity to... Read Full Review
Comments (4)Was this helpful?:
By : Old tenant
4 May 2021YPP so...
YPP are a total scam. 3 ...
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1 Star Review
By : 'Resident'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L2
7 Mar 2021
People found this helpful17
YPP are a total scam. 3 months after moving in I received a notice of rent increase. What the hell is that about!!! No transparency. They will try to up the rent price whenever they feel like... Read Full Review
Comments (1)Was this helpful?:
By : Previous
4 May 2021YPP lettings very...
Believe the bad ...
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1 Star Review
By : 'SC'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS2
6 Mar 2021
People found this helpful20
Do not rent with them if you value your time and money. Believe the bad reviews, or end up paying for your own mistake like I did. And don't just read the Google ones as they can hide the bad (read: real) ones and jam the whole review section with the 'Scott's-so-great'... Read Full Review
Comments (1)Was this helpful?:
By : Resident
4 May 2021YPP Lettings took a lot of my money for ridiculous...
Do not be fooled by the fake ...
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1 Star Review
By : 'V'
Services : Letting( As a Tenant )
Rent PCM : £630
Would you recommend ? : No
Postcode : LS2
24 Feb 2021
People found this helpful21
Don't get fooled by all the fake 5-star reviews on Google. Scroll down and read the 1-star reviews and go to their Leeds City Centre reviews--those are the real ones. Scott and their maintenance team might be great, but it's only because they're not the ones being opportunistic,... Read Full Review
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Do not rent with YPP if you ...
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1 Star Review
By : 'Emilie'
Services : Letting( As a Tenant )
Rent PCM : £630
Would you recommend ? : No
Postcode : LS2
20 Feb 2021
People found this helpful21
Do not rent with YPP if you are a working professional. They scam you into selling a young-professionals apartment with off street parking, but is the opposite. Multiple complaints have been made of the students around the black having parties (with no long term change made). It sticks like smoke... Read Full Review
Comments (2)Was this helpful?:
By : YPP Lettings
22 Feb 2021Hi Emilie, Thank you for taking the time to leave a review, we sincerely appreciate you bringing this issue to our attention. Your opinion really matters to us, so we'll ensure your comments...
Moved into a lovely apartment ...
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5 Star Review
By : 'Lynn'
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : LS2
28 Jan 2021
People found this helpful2
Moved into a lovely apartment in Leeds city centre and can not fault the maintenance teams effort with helping me settle in. I work for the NHS and needed a need to be close to the hospital. Mark changed my mattress and painted my bedroom walls. He also came back the next day to see if I needed... Read Full Review
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By : LIES FAKE REVIEW
16 Feb 2021LIES FAKE...
Very greedy and ...
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1 Star Review
By : 'Rachel'
Services : Letting( As a Tenant )
Rent PCM : £465
Would you recommend ? : No
Postcode : LS6
3 Sept 2020
People found this helpful57
Do not rent a property from YPP! They do not charge a deposit, which is a red flag which I unfortunately ignored. The reason why they do not charge a deposit is because it means that they can charge you an excess of a month's rent for minor repairs while not having to take the deposit... Read Full Review
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Complete Review of YPP and ...
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1 Star Review
By : 'Arthur'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS2
25 Aug 2020
People found this helpful57
This is a review after staying at Fairbairn Residences for two tenancy year. My comments below begins about the YPP in general followed by three negative experiences I faced. First off, YPP is a passable letting agent but there is a lot of room for improvement. I can see they are rather young... Read Full Review
Comments (0)Was this helpful?:
Would give a 0 if ...
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1 Star Review
By : 'emily'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : No
Postcode : LS2
29 Jul 2020
People found this helpful54
Would give a 0 if possible. Nice flats but extremely over priced. Staff don't care and are rude. Flat was disgusting when i moved in and now I've moved out are trying to charge me nearly £300 for cleaning. Countless issues with their maintainance team. Had a broke fridge which ... Read Full Review
Comments (0)Was this helpful?:
Worst agency ever. Although ...
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1 Star Review
By : 'Méliné'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS1
30 Mar 2020
People found this helpful54
Worst agency ever. Although the flats are nice and well-located, the service they provide is below ANY STANDARD. DO NOT RENT ANY FLAT WITH THIS AGENCY, I deeply regret having contracted with this... Read Full Review
Comments (0)Was this helpful?:
Do not let with this ...
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1 Star Review
By : 'Elena'
Services : Letting( As a Tenant )
Rent PCM : £660
Would you recommend ? : No
Postcode : LS1
2 Jan 2020
People found this helpful51
The worst letting agency in Leeds. Although the properties are well located and in a nice building, the benefits stop there. Compared to other flats the rent rate is very expensive and is better to get a flat further out and pay up to 100 less a month or more. Bill's are not included and the... Read Full Review
Comments (0)Was this helpful?:
Worse agency ...
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1 Star Review
By : 'Andrea'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : LS2
22 Oct 2019
People found this helpful52
Do NOT let with this company ! The worse customer service I have ever received, they're only quick at answering emails when they want money. Moreover I am still waiting for my DEPOSIT back as my contract ended more than 2 MONTHS AGO... Read Full Review
Comments (1)Was this helpful?:
By : YPP
23 Oct 2019Hi Andrea, Having spoken to our lettings team they have informed me that they have been trying to get in contact with you via email but keep receiving bounce backs. Please can you call us on 0113...
Disgustingly ran house, ...
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1 Star Review
By : 'Freddy'
Services : Letting( As a Tenant )
Rent PCM : £330
Would you recommend ? : No
Postcode : M14
29 Aug 2019
People found this helpful51
Disgustingly ran house, refused to fix anything, charged considerably more than advertised, desperate to hold onto deposit. Had no WiFi for the first months when we moved in. The washing machine has been broken for months with no sign off being fixed despite complaining many many times. House in... Read Full Review
Comments (1)Was this helpful?:
By : J Pierce
29 Aug 2019Hi Freddy, I'm sorry to hear that you've not been happy with the service we have provided while you've lived with us. Having spoken to the maintenance team and referred to their reporting...
Five star service ...
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5 Star Review
By : 'Complete'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS2,
30 May 2019
People found this helpful5
Craig goes above and beyond anything I have asked from him. Been a tenant for 2 years now in lofthouse and he has sent people to fix anything I needed . Sadly I'm moving back to Canada now but would definitely recommend... Read Full Review
Comments on Agent Fees
24\/7 out of hours number just what you need when your away from home
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