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London, W11
2.5/5, 11 Reviews
40% Recommended
33% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
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"Buying through Marsh..."
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1 Star Review
By : 'Anna'
Services :
Would you recommend ? : No
Postcode : W8
19 Jul 2020
People found this helpful2
Buying through Marsh & Parsons Kensington branch was a nightmare. Offer based on property being taken off the market.... they never removed its online listing and also did not put a marker e.g ‘ under offer’ on. This led to the vendor being approached by other agents and us feeling harangued by Ed handling the sale for M&P, to exchange when significant information still needed. Avoid.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £660 | £4,000 |
Address
Marsh & Parsons
2-6 Kensington Park Road, London, Greater London
W11 3BU
020 7313 2890
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Marsh & Parsons Branches (View All 32)
Most unprofessional agents I ...
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1 Star Review
By : 'Maxim'
Services : 2
Would you recommend ? : No
Postcode : W2
14 Oct 2025
People found this helpful
Absolutely nothing good to say about the Marsh & Parsons branch of Notting Hill. After entering into a dispute with my landlord over a persistent rodent infestation — ultimately confirmed by Westminster City Council, which issued a formal enforcement notice — Marsh & Parsons’ conduct has been... Read Full Review
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Consistently got it wrong in ...
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1 Star Review
By : 'PoorTenant'
Services : Letting( As a Tenant )
Rent PCM : £4000
Would you recommend ? : No
Postcode : W2
25 Jan 2022
People found this helpful0
Consistently got it wrong in terms of the law and best practice. Tom Glenn was so arrogant, so inexperienced and so deeply... Read Full Review
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Buying through Marsh ...
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1 Star Review
By : 'Anna'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : W8
19 Jul 2020
People found this helpful2
Buying through Marsh & Parsons Kensington branch was a nightmare. Offer based on property being taken off the market.... they never removed its online listing and also did not put a marker e.g ‘ under offer’ on. This led to the vendor being approached by other agents and ... Read Full Review
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Lack of ...
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1 Star Review
By : 'disheartened'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W2
6 Aug 2018
People found this helpful3
The estate agents can be very quick to push you in to decisions and financial obligations that you can't afford. I felt I was preyed on as I was vulnerable and new to the area, and ended up being persuaded into something I inevitably could not afford. When I confronted the agent about this and ... Read Full Review
Comments on Agent Fees
Expensive.
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We are going through a ...
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1 Star Review
By : 'Naila'
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : No
Postcode : W112
14 Oct 2017
People found this helpful3
We are going through a NIGHTMARE. We moved from Europe, in a Marsh and Parsons apartment a month ago, with our 3 year old. We reported an awful smell in the master bedroom right away. After having the manager of the buikding unreachable and contractors come and check but not do anything and not... Read Full Review
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Be very wary of Marsh and ...
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1 Star Review
By : 'AusMick'
Services : Letting( As a Tenant )
Rent PCM : £660
Would you recommend ? : No
Postcode : W11
22 Jul 2015
People found this helpful67
Be very wary of Marsh and Parsons. I am an expat executive who relocated, and looked at a property once on a pre-assignment trip. The estate agent promised to do multiple things including sending additional photos and doing a skype walk-through -- which he never did. also made promises about... Read Full Review
What agent could do to change your mind?
Been a human being with normal human empathy. Take lessons in how to exist as a human being in society
Attached Files
Comments on Agent Fees
Refusing to release fees despite my need to relocate (at my expense) as a result of issues that were known and existing prior to my occupancy. These people will hold onto their cash with a death grip regardless of whether they are right or wrong
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By : Marsh & Parsons
24 Jul 2015We understand your frustration and disappointment at what turned out to be a very difficult situation. We must point out that we are not a neutral party and are not the owners of the property; we...
Faced with the challenging ...
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5 Star Review
By : 'Lynda'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W14
25 Mar 2014
People found this helpful0
Faced with the challenging prospect of coming from Toronto, Canada and needing to find an apartment in London - Marsh & Parsons were recommended by a local friend. I now understand why. Emma Kennedy, letting agent from your Notting Hill branch was a delight. Her efficient, professional approach ... Read Full Review
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My best experience yet ...
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5 Star Review
By : 'A'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W11
14 Mar 2014
People found this helpful0
My best experience yet working with a lettings agent. Excellent advice, always responsive and thoroughly professional including late at night and throughout weekends. Quick results, and the most accurate valuation by far. The fees aren't the lowest but in my case they were 120% deserved, both in... Read Full Review
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Excellent service from ...
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5 Star Review
By : 'nottinghill'
Services : Letting( As a Owner )
Would you recommend ? : Yes
3 Mar 2014
People found this helpful0
Excellent service from Georgina. She is bright, professional, gracious, and friendly. She responded quickly and efficiently, making things happen. Highly... Read Full Review
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Great lettings team, really ...
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5 Star Review
By : 'andrea'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
22 Aug 2010
People found this helpful2
Great lettings team, really helpful every step of the way, referred to all people I know who are looking for property. I think a lot of the negative reviews come from people misunderstanding what the actual agents job is! Some people (tenants) have no... Read Full Review
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Were overly helpful and ...
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1 Star Review
By : 'Shiva'
Services : Letting( As a Tenant )
Would you recommend ? : No
16 Aug 2010
People found this helpful1
Were overly helpful and obsequious when showing us properties. Once we moved in, they went completely AWOL. They were supposed to be responsible for property maintenance and communicating our requests to landlord but did nothing. All in all large company trying to make the most by offering the... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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