By : 'Svetlana' Services : Sales( As a Vendor ) Sold price : £875000 Would you recommend ? : No Postcode : SW13
29 Oct 2020
People found this helpful1
We were let down by Marsh&Parsons in Barnes. We put our house on the market and everything was great until we had two buyers bidding for our house. Buyer A was a mum without a chain who was desperate to move to Barnes to be close to a local school, hence hugely motivated and a very reliable ... Read Full Review
Services : Sales( As a Vendor )Date: 29th Oct 2020
We were let down by Marsh&Parsons in Barnes. We put our house on the market and everything was great until we had two buyers bidding for our house. Buyer A was a mum without a chain who was desperate to move to Barnes to be close to a local school, hence hugely motivated and a very reliable buyer. Buyer B was a young couple who just wanted to move into a house from their flat so not massively motivated and with a chain. Barnes branch manager Paul strongly advised against buyer A and for buyer B. We kept hearing him mention his 20 years of experience and were eventually convinced to stick to buyer B partly due to our integrity, as we already accepted an offer from them. Buyer B showed many disturbing signs of not being committed to sale demanding extra documents and looking for flaws. Every time we expressed our doubts about buyer’s B commitment, Paul he yet again convinced us that the buyer B was the right choice. Unsurprisingly buyer B pulled out of the sale after 2 torturous months following Hammersmith Bridge closure to pedestrians. I reached out to buyer A, who was very reluctant to go back to Barnes’ March&Parsons as she felt she was discriminated against by Paul, so bringing her back on board took some convincing and a £20,000 price reduction. During the process I learnt a few ugly details about her communication with Paul. I cannot know for certain what Paul’s motivation was when he advised against buyer A. The buyer A herself thought he saw the opportunity to satisfy a very demanding buyer (buyer B) and seeing buyer’s A motivation he knew any sale would be straightforward. I felt there was a hint of prejudice or possibly racism. Whatever the reason, when I called Paul to speak about the fact that buyer B pulled out, I did not even hear an apology. I asked for a reduction in agency’s fees as we lost at least £20,000 on this sale (buyer A did offer £25,000 extra, which Paul denied) and his response was a definite ‘no’. I guess I would not be writing this if he at least apologised for his very costly advise.
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By : 'TinyTenant' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : SW14
17 Mar 2017
People found this helpful5
Marsh Parsons is full of jumped up young sales people, who still live at home with Mum and Dad and have no idea of real life.
They are not on the tenants side - we are just cannon fodder to them. It's all about the landlord. They increase rental costs ingnoring the standard 3% that most agencies... Read Full Review
Comments on Agent Fees
Bad - just increased rent at a flat sum rather than the standard 3% that most agencies use.
Services : Letting( As a Tenant )Date: 17th Mar 2017
Marsh Parsons is full of jumped up young sales people, who still live at home with Mum and Dad and have no idea of real life. They are not on the tenants side - we are just cannon fodder to them. It's all about the landlord. They increase rental costs ingnoring the standard 3% that most agencies use, they don't bother getting issues sorted. 2 weeks with no hot water! Ignored the safety policy on ensuring that all rooms were fitted with smoke detectors for over a year. If you wanted to be treated well and to be taken into consideration as a tenant - don't rent via Marsh Parsons - go to a smaller agency who understand customer service and realise the tenant is as important as the landlord!
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