Marsh Parsons is full of jumped up young sales people, who still live at home with Mum and Dad and have no idea of real life. They are not on the tenants side - we are just cannon fodder to them. It's all about the landlord. They increase rental costs ingnoring the standard 3% that most agencies use, they don't bother getting issues sorted. 2 weeks with no hot water! Ignored the safety policy on ensuring that all rooms were fitted with smoke detectors for over a year. If you wanted to be treated well and to be taken into consideration as a tenant - don't rent via Marsh Parsons - go to a smaller agency who understand customer service and realise the tenant is as important as the landlord!