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London, SW11
3.8/5, 24 Reviews
75% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
17% letting fee satisfaction
No Description Found
Latest Reviews
Bondlessextenant
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £470,000 | £615,000 |
| Lettings | 0% | 17% | £1,600 | £2,100 |
Address
Marsh & Parsons
118 Northcote Road, London, Greater London
SW11 6QP
020 7228 9292
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Marsh & Parsons Branches (View All 33)
Do not ...
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2 Star Review
By : 'Fiona'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : No
Postcode : SW11
21 Mar 2019
People found this helpful2
After renting with Marsh and Parsons for a year and a half I will never do so again nor will I buy a property from them. Having been pushed into an uninhabitable property by them we have had issues of all sorts (mold, damp, mice and paper thin walls). These issues are all due to the fact that they... Read Full Review
Comments on Agent Fees
waste of money
Comments (0)
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Fiona said about Marsh & Parsons
Services : Letting( As a Tenant )Date: 21st Mar 2019
After renting with Marsh and Parsons for a year and a half I will never do so again nor will I buy a property from them. Having been pushed into an uninhabitable property by them we have had issues of all sorts (mold, damp, mice and paper thin walls). These issues are all due to the fact that they have let a property that has not had any work on it and has extensive structural damage. Extremely disappointed.
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3 months later, no ...
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1 Star Review
By : 'Bondlessextenant'
Services : Letting( As a Tenant )
Rent PCM : £1666
Would you recommend ? : No
Postcode : SW11
28 Nov 2018
People found this helpful3
After having pleasantly left my last apartment, our lovely landlord has requested twice for our bond to be returned, and we have also requested it on more than 5 occasions. It's been nearly 3 months and there excuse for not returning it is that we owe them £70 for a renewal fee, back in march... Read Full Review
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Bondlessextenant said about Marsh & Parsons
Services : Letting( As a Tenant )Date: 28th Nov 2018
After having pleasantly left my last apartment, our lovely landlord has requested twice for our bond to be returned, and we have also requested it on more than 5 occasions. It's been nearly 3 months and there excuse for not returning it is that we owe them £70 for a renewal fee, back in march or this year. Our landlord has verbally agreed to allow us to extend it as we were moving to Australia in september. No paperwork was filled out not any service provided by the realtor for this, yet they are illegally holding our security bond (which is security for the landlord, not the agent!) Absolutely disgusting and have made all email traffic available to the ombudsmen among other government organisations
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Terrible customer service and ...
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1 Star Review
Amy
By : 'Unhappy'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : SW4
24 Aug 2017
People found this helpful2
Terrible customer service and zero flexibility. This agent seems to be run with people with little or no initiative and who sole aim is to pander to the... Read Full Review
Comments on Agent Fees
Bad, really high and poor customer service.
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Unhappy said about Marsh & Parsons
Services : Letting( As a Tenant )Date: 23rd Aug 2017
Terrible customer service and zero flexibility. This agent seems to be run with people with little or no initiative and who sole aim is to pander to the landlord.
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NEGLIGENT AND UNPROFESSIONAL. ...
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1 Star Review
By : 'Marta'
Services : Letting( As a Tenant )
Rent PCM : £2100
Would you recommend ? : No
Postcode : SW11
28 Jul 2017
People found this helpful3
NEGLIGENT AND UNPROFESSIONAL. We are renting a flat in the area but wouldn't use Marsh and Parsons as a landlord either. A simple drain blockage repeatedly reported by us and repeatedly ignored by the manager resulted with flooding of the flat with stinky sewage water, unnecessary costs for the... Read Full Review
Comments on Agent Fees
The fees are very high, but as soon as the contract is signed they don't do much when emergency happens. There are gas, alarm and security checks, but when water floods the flat nobody cares. This is unacceptable.
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Marta said about Marsh & Parsons
Services : Letting( As a Tenant )Date: 27th Jul 2017
NEGLIGENT AND UNPROFESSIONAL. We are renting a flat in the area but wouldn't use Marsh and Parsons as a landlord either. A simple drain blockage repeatedly reported by us and repeatedly ignored by the manager resulted with flooding of the flat with stinky sewage water, unnecessary costs for the landlady and damage of our belongings. Marsh and Parsons didn't even want to send us a cleaner to help us disinfect the floors. Avoid unless you have no other options.
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1 Star Review
By : 'Victoria'
Services : Letting( As a Tenant )
Rent PCM : £2
Would you recommend ? : No
Postcode : SW11
30 Sept 2015
People found this helpful6
This agency was initially charming but they completely missold this apartment to me. I should have taken a hint when the previous tenants wouldn't allow them to show the apartment until after they'd moved out. The week I moved in, the porter of the block informed me that scaffolding was being... Read Full Review
What agent could do to change your mind?
They agent will never be able to redeem themselves in my eyes or my family's. They're impolite, inefficient, unsympathetic, disorganised and crooked.
Comments on Agent Fees
They should have given me my fees back following their dishonesty.
Comments (1)This agency was initially charming but they completely missold this apartment to me. I should have taken a hint when the previous tenants wouldn't allow them to show the apartment until after they'd moved out.
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Victoria said about Marsh & Parsons
Services : Letting( As a Tenant )Date: 29th Sep 2015
This agency was initially charming but they completely missold this apartment to me. I should have taken a hint when the previous tenants wouldn't allow them to show the apartment until after they'd moved out.
The week I moved in, the porter of the block informed me that scaffolding was being erected THAT WEEK for four months. I was not informed of this - the scaffolding is currently covering the front and back of the property meaning I don't have any privacy whatsoever - not even in my bathroom window.
I am paying a huge premium for this property because it overlooks Battersea Park - or is supposed to. The agents knew that was the sole reason for my wanting it - so that I could have a view, which I lacked in my previous home.
They did absolutely nothing to help me leave the apartment or find a new tenant nor were they in any way sympathetic to the increased security risk of having a scaffold outside my window with Victorian locks.
Once I'd decided to let the situation go, I then got a letter from them informing me that they were going to come and "inspect" my apartment. They gave me zero choice in this matter. I had to accept their date and (roughly estimated) time and that was that. They kindly said in their letter that I could arrange for someone to be there, if I would like. But since they had the keys, they would just let themselves in anyway. Charming.
I will never EVER rent from this company again and will recommend to all my friends that they run far and fast.
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By : Patrick
1 Oct 2015Dear Victoria, I am really sorry to read your feedback. As we've previously informed you (and your parents), we were not made aware of these works by the landlord or the block management company...
Initially pleasant and ...
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1 Star Review
By : 'ab272'
Services : Letting( As a Tenant )
Rent PCM : £1680
Would you recommend ? : No
Postcode : SW11
28 Jul 2015
People found this helpful6
Initially pleasant and friendly seeming, but unfortunately that impression wasn't matched with actual service. During bidding, I strongly suspect the agent invented other bidders: they refused to tell me where my bid stood relative to others, and the competition magically melted away as soon as I... Read Full Review
What agent could do to change your mind?
High. High enough to lure a tenant into thinking the agent night actually be working for them. No chance! The agent is there to serve only themselves.
Comments on Agent Fees
High. High enough to lure a tenant into thinking the agent night actually be working for them. No chance! The agent is there to serve only themselves.
Comments (0)Initially pleasant and friendly seeming, but unfortunately that impression wasn't matched with actual service.
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ab272 said about Marsh & Parsons
Services : Letting( As a Tenant )Date: 27th Jul 2015
Initially pleasant and friendly seeming, but unfortunately that impression wasn't matched with actual service.
During bidding, I strongly suspect the agent invented other bidders: they refused to tell me where my bid stood relative to others, and the competition magically melted away as soon as I started to have second thoughts.
During subsequent negotiation, the agent introduced a 'rent review' clause speaking on the phone. When I later read it, it turned out to be not a review, but an automatic increase - a totally different thing.
The contract was generic, containing meaningless or impossible clauses: one amusing example was a requirement to mow the lawn, despite there not being a lawn to mow. This weakens a contract, making it difficult to enforce: of it doesn't really mean I have to mow the lawn, how can I be sure it really means I have to pay rent on time?
The agent refused to amend the contract, claiming they were not authorised to do so, despite charging a large sum to draft it. They were unable to provide any break down of the charge for drafting, as might usually be expected.
A couple of other mishaps later, I challenged the agent over their terrible customer service. They told me they were great at customer service, and had won awards. It wasn't clear to me how this knowledge was meant to make me feel any better. Needless to say, no compensation, or goodwill gesture, was offered.
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Excellent service throughout ...
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5 Star Review
Charles
Tom
By : 'Caroline'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW11
19 Oct 2014
People found this helpful0
Excellent service throughout the process. Charles and Tom were very professional and friendly and they found me a buyer quite quickly after I had tried two other agents with no luck. I received regular updates from both Charles and Tom and I appreciated their attentiveness and advice. I would... Read Full Review
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Caroline W said about Marsh & Parsons
Services : Sales( As a Vendor )Date: 18th Oct 2014
Excellent service throughout the process. Charles and Tom were very professional and friendly and they found me a buyer quite quickly after I had tried two other agents with no luck. I received regular updates from both Charles and Tom and I appreciated their attentiveness and advice. I would recommend them to anyone.
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5 Star Review
By : 'Catherine'
Services : Sales( As a Buyer )
Sold price : £470000
Would you recommend ? : Yes
Postcode : SW11
29 Aug 2014
People found this helpful0
As a firm, Marsh and Parsons are totally professional and their staff add the genuine personal touch - they are always on the case and no small detail is too much trouble. Great to work with and highly... Read Full Review
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Catherine C M said about Marsh & Parsons
Services : Sales( As a Buyer )Date: 28th Aug 2014
As a firm, Marsh and Parsons are totally professional and their staff add the genuine personal touch - they are always on the case and no small detail is too much trouble. Great to work with and highly recommended.
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Just sold my flat in ...
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5 Star Review
By : 'Chris'
Services : Sales( As a Vendor )
Sold price : £615000
Would you recommend ? : Yes
Postcode : SW11
14 Aug 2014
People found this helpful0
Just sold my flat in Battersea through Marsh and Parsons. I used three agents in the area on multiple agent contracts and Marsh and Parsons got many more viewers through the door than the other two agents and also had offers through them and none through the other two including the one I accepted... Read Full Review
Comments on Agent Fees
Obviously I would have liked to have paid less for a multiple agency sale but it was competitive with all other agents in the area.
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Chris Lacy said about Marsh & Parsons
Services : Sales( As a Vendor )Date: 13th Aug 2014
Just sold my flat in Battersea through Marsh and Parsons. I used three agents in the area on multiple agent contracts and Marsh and Parsons got many more viewers through the door than the other two agents and also had offers through them and none through the other two including the one I accepted at a very decent price. In my view the best agency to use in the Battersea Area.
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Charlie and the team worked ...
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5 Star Review
Charles
By : 'Hester'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW11
17 Feb 2014
People found this helpful0
Charlie and the team worked tirelessly to bring about a successfully sale of our flat. All matters from communication, the particulars and viewings were dealt with professionally and efficiently. We were unfortunate to have two sales fall through, which was of no fault of the team. Regardless of... Read Full Review
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Hester said about Marsh & Parsons
Services : Sales( As a Vendor )Date: 17th Feb 2014
Charlie and the team worked tirelessly to bring about a successfully sale of our flat. All matters from communication, the particulars and viewings were dealt with professionally and efficiently. We were unfortunate to have two sales fall through, which was of no fault of the team. Regardless of this, they remained positive throughout, achieving our asking price. We were very happy.
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Tom has been amazing from ...
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5 Star Review
Tom
By : 'hberlaind'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW4
21 Jan 2014
People found this helpful0
Tom has been amazing from start to finish. He is extremely knowledgeable in both the Battersea and Clapham area and always willing to go the extra mile. He is very good at working out the exact location to suit the customer and in my case even sent out letters to the entire street which I was... Read Full Review
Comments (0)Tom has been amazing from start to finish. He is extremely knowledgeable in both the Battersea and Clapham area and always willing to go the extra mile. He is very good at working out the exact location to suit the customer and in my case even sent out letters to the entire street which I was looking at in an attempt to generate interest from sellers.
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hberlaind said about Marsh & Parsons
Services : Sales( As a Buyer )Date: 21st Jan 2014
Tom has been amazing from start to finish. He is extremely knowledgeable in both the Battersea and Clapham area and always willing to go the extra mile. He is very good at working out the exact location to suit the customer and in my case even sent out letters to the entire street which I was looking at in an attempt to generate interest from sellers.
When organising viewings Tom was always able to get us in last minute and often late in the evening or at the weekends. He was always on time, polite and above all was very honest about every property – even when it came to the negatives. This is extremely refreshing as I often found that other estate agents forced inappropriate properties on me throughout my search and seldom cared about the finding the right place for me.
Overall I would highly recommend Tom to anyone looking in the Battersea or Northcote road area, particularly for first time buyers. I have no doubt that without Tom's help the process of finding a property would have been much a far more long and stressful experience.
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Tom was polite and ...
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5 Star Review
Tom
By : 'Pete'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW4
20 Jan 2014
People found this helpful0
Tom was polite and approachable throughout the period of our purchase. He was well-informed of the property and of the area and very efficient in finding out all the information we required when it was not readily available. He was excellent at making the time for us to view the property on... Read Full Review
Comments (0)Tom was polite and approachable throughout the period of our purchase. He was well-informed of the property and of the area and very efficient in finding out all the information we required when it was not readily available. He was excellent at making the time for us to view the property on several occasions, often at short notice and late in the evening when I could get there after work, and he refrained from using any of the usual estate agent jargon (which was refreshing!) and gave us the time to form our own opinions on the flat.
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Pete & Sam said about Marsh & Parsons
Services : Sales( As a Buyer )Date: 20th Jan 2014
Tom was polite and approachable throughout the period of our purchase. He was well-informed of the property and of the area and very efficient in finding out all the information we required when it was not readily available. He was excellent at making the time for us to view the property on several occasions, often at short notice and late in the evening when I could get there after work, and he refrained from using any of the usual estate agent jargon (which was refreshing!) and gave us the time to form our own opinions on the flat.
He was particularly good at liaising with the vendor for quick answers and to provide reassurances about the sale when lawyers were stalling in their duties.
All in all, he made the whole process much easier and more stress-free than it should probably have been for first-time buyers and we would strongly recommend him to anyone wishing to sell/buy a property as his honesty and easy manner distinguish him from his profession. Hope to use him again in the future.
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Marsh and Parsons have been ...
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5 Star Review
Charles
Tom
By : 'caroline'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
20 Nov 2013
People found this helpful1
Marsh and Parsons have been amazing from start to finish. We bought our house from them 3 years ago and now we just sold it through them. They have been very professional in every single way (when we were buyers and now when we were seller), very pleasant to deal with and always available. We... Read Full Review
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caroline said about Marsh & Parsons
Services : Sales( As a Vendor )Date: 20th Nov 2013
Marsh and Parsons have been amazing from start to finish. We bought our house from them 3 years ago and now we just sold it through them. They have been very professional in every single way (when we were buyers and now when we were seller), very pleasant to deal with and always available. We strongly recommend them! Extra big thank you to Charles Streatfeild and Tom Crosthwaite that have been our main contacts.
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5 Star Review
By : 'Lucinda'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW
15 Nov 2013
People found this helpful1
I was extremely impressed by the service that was offered. From start to finish everyone was very supportive, genuine and hard working! The photos and speed that the agents got people to come and view the property was excellent. I would definitely recommend them to friends Thank... Read Full Review
Comments (0)I was extremely impressed by the service that was offered. From start to finish everyone was very supportive, genuine and hard working! The photos and speed that the agents got people to come and view the property was excellent.
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Lucinda said about Marsh & Parsons
Services : Sales( As a Vendor )Date: 15th Nov 2013
I was extremely impressed by the service that was offered. From start to finish everyone was very supportive, genuine and hard working! The photos and speed that the agents got people to come and view the property was excellent.
I would definitely recommend them to friends
Thank you!
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I found the service very ...
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5 Star Review
By : 'philippa'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW18
13 Nov 2013
People found this helpful1
I found the service very professional. My calls and emails were returned immediately, and I was kept constantly up to date with prospective tennants and viewings. It was very reassuring as I really felt the team were working hard for me and giving me good advice. I would highly reccommend... Read Full Review
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philippa thomas said about Marsh & Parsons
Services : Letting( As a Owner )Date: 13th Nov 2013
I found the service very professional. My calls and emails were returned immediately, and I was kept constantly up to date with prospective tennants and viewings. It was very reassuring as I really felt the team were working hard for me and giving me good advice. I would highly reccommend them.
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My wife and I are very ...
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5 Star Review
Charles
By : 'Robert'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW4
31 Oct 2013
People found this helpful1
My wife and I are very grateful indeed for all that Charlie Stratfeild and his colleagues, at Marsh and Parsons, did to sell our house within such a very short period of time and for the asking price. We had switched to Marsh and Parsons after Charlie had been so highly recommended by our daughter ... Read Full Review
Comments (0)My wife and I are very grateful indeed for all that Charlie Stratfeild and his colleagues, at Marsh and Parsons, did to sell our house within such a very short period of time and for the asking price. We had switched to Marsh and Parsons after Charlie had been so highly recommended by our daughter for whom he had sold a house earlier in the year. Her recommendation was certainly justified as we received many viewings with 48 hours of him taking on the property and an offer was received on the third day, for the full asking price, from a cash buyer. Exchange was achieved within two weeks and completion two weeks after that. We could not have asked for better service,
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Robert Newell CVO said about Marsh & Parsons
Services : Sales( As a Vendor )Date: 31st Oct 2013
My wife and I are very grateful indeed for all that Charlie Stratfeild and his colleagues, at Marsh and Parsons, did to sell our house within such a very short period of time and for the asking price. We had switched to Marsh and Parsons after Charlie had been so highly recommended by our daughter for whom he had sold a house earlier in the year. Her recommendation was certainly justified as we received many viewings with 48 hours of him taking on the property and an offer was received on the third day, for the full asking price, from a cash buyer. Exchange was achieved within two weeks and completion two weeks after that. We could not have asked for better service,
If we are to sell again Marsh and Parsons will be our first choice for sole agency.
Robert Newell CVO
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Rose, Charlie and Tom were ...
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5 Star Review
Rose
Charles
By : 'Lilly'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW11
30 Oct 2013
People found this helpful1
Rose, Charlie and Tom were all very professional throughout the very stressful, and sometimes emotional, process of selling our house. Of all the agents that we had over, 6 in total, to view the house Marsh and Parsons were the most pro-active, honest and straightforward with their feedback, I... Read Full Review
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Lilly & Tom said about Marsh & Parsons
Services : Sales( As a Vendor )Date: 30th Oct 2013
Rose, Charlie and Tom were all very professional throughout the very stressful, and sometimes emotional, process of selling our house. Of all the agents that we had over, 6 in total, to view the house Marsh and Parsons were the most pro-active, honest and straightforward with their feedback, I instantly felt comfortably dealing with them. For this reason we went with them. They then photographed and measured quickly, got many viewings done promptly, we ended up with two parties bidding against each other and accepted an offer over asking price, only two weeks later. The senior negotiator acted as advisor, not just agent. I went on to recommend Marsh & Parsons to my parents and many friends and neighbours who are selling and they have been successful for them too (which is a relief)! I wouldn't hesitate to use them again.
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Buying is always stressful, ...
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4 Star Review
Thomas
By : 'Phil'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW11
2 Oct 2013
People found this helpful1
Buying is always stressful, but Tom was a great communicator and kept everybody updated and moving along. He shows what a good Estate Agent can bring to the... Read Full Review
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Phil said about Marsh & Parsons
Services : Sales( As a Buyer )Date: 2nd Oct 2013
Buying is always stressful, but Tom was a great communicator and kept everybody updated and moving along. He shows what a good Estate Agent can bring to the process.
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A big thank you to the team ...
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5 Star Review
Thomas
Charles
By : 'David'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW11
20 Sept 2013
People found this helpful1
A big thank you to the team in Marsh & Parsons , Northcote Rd for helping us to sell our property. From the outset they have been honest and reliable in setting expectations and then delivering through with a professional and committed execution ensuring the viewings, exchange and... Read Full Review
Comments (0)A big thank you to the team in Marsh & Parsons , Northcote Rd for helping us to sell our property.
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David said about Marsh & Parsons
Services : Sales( As a Vendor )Date: 19th Sep 2013
A big thank you to the team in Marsh & Parsons , Northcote Rd for helping us to sell our property.
From the outset they have been honest and reliable in setting expectations and then delivering through with a professional and committed execution ensuring the viewings, exchange and completion went through without any delays or problems.
Their responsiveness , feedback and advice during the whole process has been great, making us feel that the sale was the most important deal on their books. It is not every day that you sell a home and their hands on support was invaluable.
This has been a team effort by Marsh & Parsons reaching out to other branches and people to provide the best possible results.
Finally a big thank you to Thomas Barry and Charles Stratfield for the patience and understanding as well as sharing with us their invaluable experience
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Tom was our main contact and ...
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5 Star Review
Tom
By : 'Laurence'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW11
18 Sept 2013
People found this helpful1
Tom was our main contact and all staff we dealt with were charming & professional. The photos & particulars were excellent; viewings were trouble free. We received offers very quickly and when the process seemed to slow after offers were accepted on our sale & purchase, Tom liaised to... Read Full Review
Comments (0)Tom was our main contact and all staff we dealt with were charming & professional. The photos & particulars were excellent; viewings were trouble free. We received offers very quickly and when the process seemed to slow after offers were accepted on our sale & purchase, Tom liaised to resolve any difficulties and instil momentum.
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Laurence said about Marsh & Parsons
Services : Sales( As a Vendor )Date: 18th Sep 2013
Tom was our main contact and all staff we dealt with were charming & professional. The photos & particulars were excellent; viewings were trouble free. We received offers very quickly and when the process seemed to slow after offers were accepted on our sale & purchase, Tom liaised to resolve any difficulties and instil momentum.
We would recommend M&P.
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