The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

3.8/5, 24 Reviews
75% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
17% letting fee satisfaction
By : 'Bondlessextenant'
Services : Letting(As a Tenant)
Rent PCM : £1666
Would you recommend ? : No
Postcode : SW11
After having pleasantly left my last apartment, our lovely landlord has requested twice for our bond to be returned, and we have also requested it on more than 5 occasions. It's been nearly 3 months and there excuse for not returning it is that we owe them £70 for a renewal fee, back in march or this year. Our landlord has verbally agreed to allow us to extend it as we were moving to Australia in september. No paperwork was filled out not any service provided by the realtor for this, yet they are illegally holding our security bond (which is security for the landlord, not the agent!) Absolutely disgusting and have made all email traffic available to the ombudsmen among other government organisations
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £470,000 | £615,000 |
| Lettings | 0% | 17% | £1,600 | £2,100 |
Marsh & Parsons
118 Northcote Road, London, Greater London
SW11 6QP
020 7228 9292
By : 'Fiona'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : No
Postcode : SW11
After renting with Marsh and Parsons for a year and a half I will never do so again nor will I buy a property from them. Having been pushed into an uninhabitable property by them we have had issues of all sorts (mold, damp, mice and paper thin walls). These issues are all due to the fact that they... Read Full Review
waste of money
By : 'Bondlessextenant'
Services : Letting( As a Tenant )
Rent PCM : £1666
Would you recommend ? : No
Postcode : SW11
After having pleasantly left my last apartment, our lovely landlord has requested twice for our bond to be returned, and we have also requested it on more than 5 occasions. It's been nearly 3 months and there excuse for not returning it is that we owe them £70 for a renewal fee, back in march... Read Full Review

By : 'Unhappy'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : SW4
Terrible customer service and zero flexibility. This agent seems to be run with people with little or no initiative and who sole aim is to pander to the... Read Full Review
Bad, really high and poor customer service.
By : 'Marta'
Services : Letting( As a Tenant )
Rent PCM : £2100
Would you recommend ? : No
Postcode : SW11
NEGLIGENT AND UNPROFESSIONAL. We are renting a flat in the area but wouldn't use Marsh and Parsons as a landlord either. A simple drain blockage repeatedly reported by us and repeatedly ignored by the manager resulted with flooding of the flat with stinky sewage water, unnecessary costs for the... Read Full Review
The fees are very high, but as soon as the contract is signed they don't do much when emergency happens. There are gas, alarm and security checks, but when water floods the flat nobody cares. This is unacceptable.
By : 'Victoria'
Services : Letting( As a Tenant )
Rent PCM : £2
Would you recommend ? : No
Postcode : SW11
This agency was initially charming but they completely missold this apartment to me. I should have taken a hint when the previous tenants wouldn't allow them to show the apartment until after they'd moved out. The week I moved in, the porter of the block informed me that scaffolding was being... Read Full Review
They agent will never be able to redeem themselves in my eyes or my family's. They're impolite, inefficient, unsympathetic, disorganised and crooked.
They should have given me my fees back following their dishonesty.
By : Patrick
1 Oct 2015Dear Victoria, I am really sorry to read your feedback. As we've previously informed you (and your parents), we were not made aware of these works by the landlord or the block management company...
By : 'ab272'
Services : Letting( As a Tenant )
Rent PCM : £1680
Would you recommend ? : No
Postcode : SW11
Initially pleasant and friendly seeming, but unfortunately that impression wasn't matched with actual service. During bidding, I strongly suspect the agent invented other bidders: they refused to tell me where my bid stood relative to others, and the competition magically melted away as soon as I... Read Full Review
High. High enough to lure a tenant into thinking the agent night actually be working for them. No chance! The agent is there to serve only themselves.
High. High enough to lure a tenant into thinking the agent night actually be working for them. No chance! The agent is there to serve only themselves.


By : 'Caroline'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW11
Excellent service throughout the process. Charles and Tom were very professional and friendly and they found me a buyer quite quickly after I had tried two other agents with no luck. I received regular updates from both Charles and Tom and I appreciated their attentiveness and advice. I would... Read Full Review
By : 'Catherine'
Services : Sales( As a Buyer )
Sold price : £470000
Would you recommend ? : Yes
Postcode : SW11
As a firm, Marsh and Parsons are totally professional and their staff add the genuine personal touch - they are always on the case and no small detail is too much trouble. Great to work with and highly... Read Full Review
By : 'Chris'
Services : Sales( As a Vendor )
Sold price : £615000
Would you recommend ? : Yes
Postcode : SW11
Just sold my flat in Battersea through Marsh and Parsons. I used three agents in the area on multiple agent contracts and Marsh and Parsons got many more viewers through the door than the other two agents and also had offers through them and none through the other two including the one I accepted... Read Full Review
Obviously I would have liked to have paid less for a multiple agency sale but it was competitive with all other agents in the area.

By : 'Hester'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW11
Charlie and the team worked tirelessly to bring about a successfully sale of our flat. All matters from communication, the particulars and viewings were dealt with professionally and efficiently. We were unfortunate to have two sales fall through, which was of no fault of the team. Regardless of... Read Full Review

By : 'hberlaind'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW4
Tom has been amazing from start to finish. He is extremely knowledgeable in both the Battersea and Clapham area and always willing to go the extra mile. He is very good at working out the exact location to suit the customer and in my case even sent out letters to the entire street which I was... Read Full Review

By : 'Pete'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW4
Tom was polite and approachable throughout the period of our purchase. He was well-informed of the property and of the area and very efficient in finding out all the information we required when it was not readily available. He was excellent at making the time for us to view the property on... Read Full Review


By : 'caroline'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Marsh and Parsons have been amazing from start to finish. We bought our house from them 3 years ago and now we just sold it through them. They have been very professional in every single way (when we were buyers and now when we were seller), very pleasant to deal with and always available. We... Read Full Review
By : 'Lucinda'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW
I was extremely impressed by the service that was offered. From start to finish everyone was very supportive, genuine and hard working! The photos and speed that the agents got people to come and view the property was excellent. I would definitely recommend them to friends Thank... Read Full Review
By : 'philippa'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW18
I found the service very professional. My calls and emails were returned immediately, and I was kept constantly up to date with prospective tennants and viewings. It was very reassuring as I really felt the team were working hard for me and giving me good advice. I would highly reccommend... Read Full Review

By : 'Robert'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW4
My wife and I are very grateful indeed for all that Charlie Stratfeild and his colleagues, at Marsh and Parsons, did to sell our house within such a very short period of time and for the asking price. We had switched to Marsh and Parsons after Charlie had been so highly recommended by our daughter ... Read Full Review


By : 'Lilly'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW11
Rose, Charlie and Tom were all very professional throughout the very stressful, and sometimes emotional, process of selling our house. Of all the agents that we had over, 6 in total, to view the house Marsh and Parsons were the most pro-active, honest and straightforward with their feedback, I... Read Full Review

By : 'Phil'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW11
Buying is always stressful, but Tom was a great communicator and kept everybody updated and moving along. He shows what a good Estate Agent can bring to the... Read Full Review


By : 'David'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW11
A big thank you to the team in Marsh & Parsons , Northcote Rd for helping us to sell our property. From the outset they have been honest and reliable in setting expectations and then delivering through with a professional and committed execution ensuring the viewings, exchange and... Read Full Review

By : 'Laurence'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW11
Tom was our main contact and all staff we dealt with were charming & professional. The photos & particulars were excellent; viewings were trouble free. We received offers very quickly and when the process seemed to slow after offers were accepted on our sale & purchase, Tom liaised to... Read Full Review
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