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Croydon, CR0

3.3/5, 29 Reviews
59% Recommended

60% sales valuation accuracy

80% sales fee satisfaction

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"Liars..."

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1 Star Review
UserName

Ayyaz

By : 'Bola'
Services :
Would you recommend ? : No
Postcode : CR0

10 Sept 2019
People found this helpful2

I had found a one bed flat through James Chiltern to rent, paid my deposit and provided my documents. For a week my references hadn’t been contacted. James Chiltern informed me the landlord had decided to move back in 7 days after I paid the deposit. Bearing in mind they had known for a week and didn’t think to warn me of such so at least as I was aware. A few hours later the property was back on their site and available for viewings. A quick phone call made by an associate of mine discovered the landlord is not moving back in and the property is going through referencing with someone else AFTER they had received my deposit within 5 minutes of receiving their email requesting it. They are deceitful, liars and should NOT be trusted. This is a warning to all they will make mistakes which involves money and lie about it and make no attempt to pay you back you have to chase them for your money.

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By : Mathew J Harris

11 Sept 2019

1. The property in question has been re-occupied by the landlord. We have proof of this. 2. The applicant had not yet started her job so was not referenced. 3. We returned her 1 week holding deposit on the same day she requested it back. Again we have proof of this. 4. We have a number of flats available in the same parade and are currently referencing an applicant for one of those. Ms Bola or her friend seem to be confused. Again we have proof. 5. Our priority is to act for the landlord and If their circumstances change and they wish to move back into their property we support them. 6. We had offered Ms Bola an alternative property which is not easy as she has a dog. She was interested but then seems to of changed her mind. 7. All tenancies are subject to successful references. Hopefully this clarifies our position and wish Ms Bola the best for the future.

By : Bola

11 Sept 2019

1. I have proof this is a lie as they told my associate another thing. 2. Incorrect, I have a job and a reference was provided which they ignored. If this was the case I was NEVER informed but then irrelevant as I have job. 3. It was not returned on the same day, I have proof of when it was requested and when I received it. They were chased three times. 4. The bearing of what another tenant is doing does not concern this matter. 5. - 6. The move-in date was 2 months after I needed it. Why would I accept it? 7. Yes, successful if actually carried out and not left for a whole week with no contact. I no longer wished to pursue anything with them, because of their poor communication and trust issues. A formal complaint will be made, and that it was no laughing matter that I was potentially left homeless. Whether I have a dog or not is of no consequence to their poor actions either. They knew this and had secured a property which they said the landlord had agreed to a pet.

By : Mathew J Harris

11 Sept 2019

The claims made by Ms Bola are simply not true. We would welcome her to make a complaint to the Property Ombudsman regarding this matter where we can present our evidence. We pride ourselves on offering great customer service and our customers reflect this in their reviews about us.


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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sale60.00%80.00%£183,000£183,000
Address

James Chiltern
182 London RoadCroydon, Greater London
CR0 2TE
020 8681 8133

Services offered
  • Sales
  • Lettings
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James Chiltern Branches (View All 2)
This agency is managed by a ...

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1 Star Review

By : 'David'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SE19

30 Apr 2024
People found this helpful1

This agency is managed by a shifty little man who never gives a straight answer to a question and seems to get angry when you ask questions at a viewing. James Chiltern are a waste of space in my opinion and are best... Read Full Review

Comments (0)Was this helpful?:
I have bought my new flat ...

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5 Star Review
UserName

UserName

By : 'Jovo'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CR0

15 Apr 2024
People found this helpful0

I have bought my new flat with James Chiltern Estate agents,Im very happy with service they're offering,I have been dealt with Mr.Chris Supu,he was one of the best salesman person I ever meet he is very professional,kind,and always answering any questions,he even has helped me with moving my... Read Full Review

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The Worst!!!Don't be ...

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1 Star Review
UserName

By : 'Unhappy'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : No
Postcode : CR0

14 Oct 2021
People found this helpful1

The Worst!!! Don't be fooled by the smooth talking owner - he/they are purely interested in taking your money. Thoroughly disorganised, unprofessional, unapologetic, referencing of tenants is almost non existent. Would never use... Read Full Review

Comments (0)Was this helpful?:
Awful ...

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1 Star Review
UserName

By : 'Ignored'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CR0

20 Sept 2021
People found this helpful1

Absolutely horrendous service, no regard for their customers and incapable of providing effective communication. I've never dealt with a company that has such consistently low standards, each time you think they've hit a new low they outdo themselves yet again. Avoid at all... Read Full Review

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“I can honestly say ...

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5 Star Review
UserName

By : 'Glyn'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : CR0

8 Feb 2021
People found this helpful1

“I can honestly say that the service I have had from the James Chiltern team in Croydon (especially Ayyaz) has been absolutely brilliant. I have been with them for approx 7 years, and nothing is too much.. Any query is dealt with promptly and I am always kept in the loop either via email... Read Full Review

Comments (0)Was this helpful?:
Great experience of the ...

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5 Star Review
UserName

By : 'Ruairi'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CRO

27 Jan 2021
People found this helpful0

Great experience of the service with James Chiltern. Ayyaz went above and beyond to show us around the properties in the area. We were even introduced to some of the neighbours to get more of a feel for the area. A nice touch and really helpful when trying to imagine yourself living in the... Read Full Review

Comments (0)Was this helpful?:
Liars ...

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1 Star Review
UserName

By : 'Bola'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CR0

10 Sept 2019
People found this helpful2

I had found a one bed flat through James Chiltern to rent, paid my deposit and provided my documents. For a week my references hadn’t been contacted. James Chiltern informed me the landlord had decided to move back in 7 days after I paid the deposit. Bearing in mind they had known for a... Read Full Review

Comments (3)Was this helpful?:

By : Mathew J Harris

11 Sept 2019

1. The property in question has been re-occupied by the landlord. We have proof of this. 2. The applicant had not yet started her job so was not referenced. 3. We returned her 1 week holding...

A pleasure to deal with ...

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5 Star Review

By : 'Umar'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : CR0

25 Oct 2018
People found this helpful0

The James Chiltern team have been great with us throughout our 3 year tenancy. The flat has always been attended to whenever there has been an issue. The Landlord has been cooperative and also very understanding and pleasant throughout too. No ridiculous fees or unnecessary surcharges were... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
sale of my ...

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5 Star Review
UserName

By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CRO

20 Jul 2018
People found this helpful0

I was very impressed with how James Chiltern went about selling my flat. Although the viewings were not as many as I would have liked (I put this down to the slowness of the market at the time), However the viewings I did get were genuine. (a rather large agent who I used before seemed to nab... Read Full Review


Comments on Agent Fees

good

Comments (0)Was this helpful?:
Worst Service ...

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1 Star Review
UserName

UserName

By : 'Worst'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CR0

11 Jun 2018
People found this helpful1

One of the worst estate agents to deal with. I had to terminate my contract with them after 8 weeks as they couldn't get me a single viewing for my property.As soon as Ayyaz signed the contract he went on a holiday for 4 weeks and after 3 weeks Nichole went on Holidays.So for few days it was... Read Full Review

Comments (0)Was this helpful?:
thanks for your ...

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4 Star Review
UserName

UserName

By : 'sunita'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : CR0

30 May 2018
People found this helpful0

I have been renting out my property through JC since Oct 2017. I find James and Ayyaz very pleasant and helpful. Recently I had some issue which was sorted with the help of them and I am really thankful so I am expressing my appreciation to James and Ayyaz for their... Read Full Review


Comments on Agent Fees

Fair

Comments (0)Was this helpful?:
Three good years with James ...

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5 Star Review
UserName

UserName

By : 'Elvira'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CR7

5 May 2018
People found this helpful0

James Chiltern have been in charge of renting my property for three years now. Thus far it has been a good relationship from the very first time James came to look at the property for rental purposes. I felt very much at easy with James and there was no pressure to go ahead with anything. In fact I ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
I have had to terminate my ...

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1 Star Review
UserName

By : 'Winifred'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CR0

11 Mar 2018
People found this helpful2

I have had to terminate my agreement with this agency due to the carelessness of staff who have shown my property to prospective tenants and the exceptionally rude and disrespectful attitude of a staff member named Nicole. Each time I returned home after my property was shown to tennants my lights ... Read Full Review


Comments on Agent Fees

Ayyaz was extremely willing to negotiate on his fees which was very helpful and pleasing.

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I sold a property through ...

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5 Star Review

By : 'CFB'
Services : Sales( As a Vendor )
Sold price : £183000
Would you recommend ? : Yes
Postcode : CR0

2 Mar 2018
People found this helpful0

I sold a property through James Chiltern,very well organised everything went to plan Matthew kept me informed all the way to... Read Full Review


Comments on Agent Fees

On par with Purple Bricks and others as one off fee.

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I have been a customer for ...

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5 Star Review
UserName

UserName

By : 'Michelle'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CR0

21 Dec 2017
People found this helpful0

I have been a customer for over 7 years and would like to say all the staff are friendly and very helpful and always get me a tenant , when I feel stressed they are always at the end of the phone to put my mind at rest Ayyaz Mathew and James have a wonderful Christmas and a happy new year and... Read Full Review


Comments on Agent Fees

good

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I viewed a few properties ...

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5 Star Review
UserName

By : 'Julie'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CR0

4 Feb 2017
People found this helpful0

I viewed a few properties with this agent in order to buy a property in Croydon for investment. Naseem and all the other staff were all really polite and were all on time to all the many appointments I had. I found the team honest and very helpful. Ive offered on a property and the sale is... Read Full Review


Comments on Agent Fees

The sales fee is reasonable than all the other local agents, even though I never had a property sold by James Chiltern Estate Agents.

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Lies, lies lies is all they ...

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1 Star Review

By : 'WM'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : No
Postcode : CR0

15 Jan 2016
People found this helpful9

Lies, lies lies is all they will give you. Lie 1. They were supposed to rent our my flat for a few months while i looked for a buyer. Instead they rented it out for a year and had even promised the tenant that i was willing to rent our for a few years and that is why they choose the flat. Now i... Read Full Review

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My husband and I are looking ...

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1 Star Review
UserName

UserName

By : 'Sophie'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CR0

28 Jul 2015
People found this helpful6

My husband and I are looking for a place to buy. We viewed a few properties with James Chiltern, usually with James and everything was fine. However a few times another agent showed us around. I believe his name was Chris. He was always late and would talk to us like we're mates from down the pub... Read Full Review

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We have rented with James ...

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5 Star Review

By : 'Jo'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CR0

2 Jul 2014
People found this helpful0

We have rented with James Chiltren for almost 2 years, anytime we needed them they were always prompt, courteous and precise. We had a good professional relationship and we ended it in great terms, they were very prompt with refunding the deposit also we still have mail to pick up and they always... Read Full Review

Comments (0)Was this helpful?:
Really dodgy company, Ayyaz ...

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1 Star Review
UserName

By : 'SH'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CR0

18 Apr 2014
People found this helpful8

Really dodgy company, Ayyaz can be quite a smooth talker but its all a front. Received very unprofessional and dishonest service from these people. Ayyaz comments on one of these reviews saying its from a competitor???? What a laugh and an example of how they treat feedback and their customers. ... Read Full Review

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