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The UK's Largest Customer Review Website for the Property Industry

3.3/5, 29 Reviews
59% Recommended
60% sales valuation accuracy
80% sales fee satisfaction

Nicole
By : 'Winifred'
Services :
Would you recommend ? : No
Postcode : CR0
I have had to terminate my agreement with this agency due to the carelessness of staff who have shown my property to prospective tenants and the exceptionally rude and disrespectful attitude of a staff member named Nicole. Each time I returned home after my property was shown to tennants my lights were left on and on one occasion my front door not locked. Nicole offered a feeble apology on the first occasion and to her credit the door was locked after this. However on two other occasions I returned to find my lights left on. I raised this as a concern in an email on the evening of 9.3.18 due to it being out of hours and never received a response; another viewing was arranged for the following day at 11 which went ahead. On my return lights were again left on which resulted in me calling the agency to speak with the manager, Nicole advised that he wasn't in. As I attempted to explain my concerns to her she repeatedly interrupted me and at one point told me that she had witnesses to her having turned off all the lights. As lights were clearly on in the property I told her that her response suggested that I was lying which I found offensive. Her response? âWell when I came to your property a tap was left onâ. I told her not to change the subject as my call was about her incompetence and inability to accept that she had failed to ensure that ALL lights had been turned off. And for the record Nicole a tap had not been left on the dripping water you heard was from the toilet cistern which was overflowing but has since been fixed. TIt saddens me to give this negative review because all staff bar this lady have proven to be exceptional, Mathew is pleasant, cheerful and always available and Ayyas always goes out of his way to offer advice and support. Nicole is however another story and she is in need of customer service training for she lacks this in all capacity. When I told her I wanted the keys to my property returned she told me to come and get them on Monday. As I saw no reason why I should wait until Monday I drove round to the agency and collected my keys which she dropped into my outstretched right hand.
Ayyaz was extremely willing to negotiate on his fees which was very helpful and pleasing.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 60.00% | 80.00% | £183,000 | £183,000 |
James Chiltern
182 London Road, Croydon, Greater London
CR0 2TE
020 8681 8133
By : 'David'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SE19
This agency is managed by a shifty little man who never gives a straight answer to a question and seems to get angry when you ask questions at a viewing. James Chiltern are a waste of space in my opinion and are best... Read Full Review


By : 'Jovo'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CR0
I have bought my new flat with James Chiltern Estate agents,Im very happy with service they're offering,I have been dealt with Mr.Chris Supu,he was one of the best salesman person I ever meet he is very professional,kind,and always answering any questions,he even has helped me with moving my... Read Full Review

By : 'Unhappy'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : No
Postcode : CR0
The Worst!!! Don't be fooled by the smooth talking owner - he/they are purely interested in taking your money. Thoroughly disorganised, unprofessional, unapologetic, referencing of tenants is almost non existent. Would never use... Read Full Review

By : 'Ignored'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CR0
Absolutely horrendous service, no regard for their customers and incapable of providing effective communication. I've never dealt with a company that has such consistently low standards, each time you think they've hit a new low they outdo themselves yet again. Avoid at all... Read Full Review

By : 'Glyn'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : CR0
“I can honestly say that the service I have had from the James Chiltern team in Croydon (especially Ayyaz) has been absolutely brilliant. I have been with them for approx 7 years, and nothing is too much.. Any query is dealt with promptly and I am always kept in the loop either via email... Read Full Review

By : 'Ruairi'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CRO
Great experience of the service with James Chiltern. Ayyaz went above and beyond to show us around the properties in the area. We were even introduced to some of the neighbours to get more of a feel for the area. A nice touch and really helpful when trying to imagine yourself living in the... Read Full Review

By : 'Bola'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CR0
I had found a one bed flat through James Chiltern to rent, paid my deposit and provided my documents. For a week my references hadn’t been contacted. James Chiltern informed me the landlord had decided to move back in 7 days after I paid the deposit. Bearing in mind they had known for a... Read Full Review
By : Mathew J Harris
11 Sept 20191. The property in question has been re-occupied by the landlord. We have proof of this. 2. The applicant had not yet started her job so was not referenced. 3. We returned her 1 week holding...
By : 'Umar'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : CR0
The James Chiltern team have been great with us throughout our 3 year tenancy. The flat has always been attended to whenever there has been an issue. The Landlord has been cooperative and also very understanding and pleasant throughout too. No ridiculous fees or unnecessary surcharges were... Read Full Review
Good

By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CRO
I was very impressed with how James Chiltern went about selling my flat. Although the viewings were not as many as I would have liked (I put this down to the slowness of the market at the time), However the viewings I did get were genuine. (a rather large agent who I used before seemed to nab... Read Full Review
good


By : 'Worst'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CR0
One of the worst estate agents to deal with. I had to terminate my contract with them after 8 weeks as they couldn't get me a single viewing for my property.As soon as Ayyaz signed the contract he went on a holiday for 4 weeks and after 3 weeks Nichole went on Holidays.So for few days it was... Read Full Review


By : 'sunita'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : CR0
I have been renting out my property through JC since Oct 2017. I find James and Ayyaz very pleasant and helpful. Recently I had some issue which was sorted with the help of them and I am really thankful so I am expressing my appreciation to James and Ayyaz for their... Read Full Review
Fair


By : 'Elvira'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CR7
James Chiltern have been in charge of renting my property for three years now. Thus far it has been a good relationship from the very first time James came to look at the property for rental purposes. I felt very much at easy with James and there was no pressure to go ahead with anything. In fact I ... Read Full Review
Good

By : 'Winifred'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CR0
I have had to terminate my agreement with this agency due to the carelessness of staff who have shown my property to prospective tenants and the exceptionally rude and disrespectful attitude of a staff member named Nicole. Each time I returned home after my property was shown to tennants my lights ... Read Full Review
Ayyaz was extremely willing to negotiate on his fees which was very helpful and pleasing.
By : 'CFB'
Services : Sales( As a Vendor )
Sold price : £183000
Would you recommend ? : Yes
Postcode : CR0
I sold a property through James Chiltern,very well organised everything went to plan Matthew kept me informed all the way to... Read Full Review
On par with Purple Bricks and others as one off fee.


By : 'Michelle'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CR0
I have been a customer for over 7 years and would like to say all the staff are friendly and very helpful and always get me a tenant , when I feel stressed they are always at the end of the phone to put my mind at rest Ayyaz Mathew and James have a wonderful Christmas and a happy new year and... Read Full Review
good

By : 'Julie'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CR0
I viewed a few properties with this agent in order to buy a property in Croydon for investment. Naseem and all the other staff were all really polite and were all on time to all the many appointments I had. I found the team honest and very helpful. Ive offered on a property and the sale is... Read Full Review
The sales fee is reasonable than all the other local agents, even though I never had a property sold by James Chiltern Estate Agents.
By : 'WM'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : No
Postcode : CR0
Lies, lies lies is all they will give you. Lie 1. They were supposed to rent our my flat for a few months while i looked for a buyer. Instead they rented it out for a year and had even promised the tenant that i was willing to rent our for a few years and that is why they choose the flat. Now i... Read Full Review


By : 'Sophie'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CR0
My husband and I are looking for a place to buy. We viewed a few properties with James Chiltern, usually with James and everything was fine. However a few times another agent showed us around. I believe his name was Chris. He was always late and would talk to us like we're mates from down the pub... Read Full Review
By : 'Jo'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CR0
We have rented with James Chiltren for almost 2 years, anytime we needed them they were always prompt, courteous and precise. We had a good professional relationship and we ended it in great terms, they were very prompt with refunding the deposit also we still have mail to pick up and they always... Read Full Review

By : 'SH'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CR0
Really dodgy company, Ayyaz can be quite a smooth talker but its all a front. Received very unprofessional and dishonest service from these people. Ayyaz comments on one of these reviews saying its from a competitor???? What a laugh and an example of how they treat feedback and their customers. ... Read Full Review
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