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Croydon, CR0
3.3/5, 29 Reviews
59% Recommended
60% sales valuation accuracy
80% sales fee satisfaction
Latest Reviews
Unhappy customer
Ignored Landlord
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 60.00% | 80.00% | £183,000 | £183,000 |
Address
James Chiltern
182 London Road, Croydon, Greater London
CR0 2TE
020 8681 8133
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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James Chiltern Branches (View All 2)
This agency is managed by a ...
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1 Star Review
By : 'David'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SE19
30 Apr 2024
People found this helpful1
This agency is managed by a shifty little man who never gives a straight answer to a question and seems to get angry when you ask questions at a viewing. James Chiltern are a waste of space in my opinion and are best... Read Full Review
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David Tanner said about James Chiltern
Services : Sales( Prospective Vendor/Buyer )Date: 29th Apr 2024
This agency is managed by a shifty little man who never gives a straight answer to a question and seems to get angry when you ask questions at a viewing. James Chiltern are a waste of space in my opinion and are best avoided.
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I have bought my new flat ...
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5 Star Review
James
Chris
By : 'Jovo'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CR0
15 Apr 2024
People found this helpful0
I have bought my new flat with James Chiltern Estate agents,Im very happy with service they're offering,I have been dealt with Mr.Chris Supu,he was one of the best salesman person I ever meet he is very professional,kind,and always answering any questions,he even has helped me with moving my... Read Full Review
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Jovo said about James Chiltern
Services : Sales( As a Buyer )Date: 15th Apr 2024
I have bought my new flat with James Chiltern Estate agents,Im very happy with service they're offering,I have been dealt with Mr.Chris Supu,he was one of the best salesman person I ever meet he is very professional,kind,and always answering any questions,he even has helped me with moving my furniture.I strongly recommend James Chiltern Estate agency as one of the most reliables Agencies you can have.
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The Worst!!!Don't be ...
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1 Star Review
Ayyaz
By : 'Unhappy'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : No
Postcode : CR0
14 Oct 2021
People found this helpful1
The Worst!!! Don't be fooled by the smooth talking owner - he/they are purely interested in taking your money. Thoroughly disorganised, unprofessional, unapologetic, referencing of tenants is almost non existent. Would never use... Read Full Review
Comments (0)The Worst!!!
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Unhappy customer said about James Chiltern
Services : Letting( As a Owner )Date: 14th Oct 2021
The Worst!!!
Don't be fooled by the smooth talking owner - he/they are purely interested in taking your money.
Thoroughly disorganised, unprofessional, unapologetic, referencing of tenants is almost non existent.
Would never use again...
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Awful ...
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1 Star Review
Ayyaz
By : 'Ignored'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CR0
20 Sept 2021
People found this helpful1
Absolutely horrendous service, no regard for their customers and incapable of providing effective communication. I've never dealt with a company that has such consistently low standards, each time you think they've hit a new low they outdo themselves yet again. Avoid at all... Read Full Review
Comments (0)Absolutely horrendous service, no regard for their customers and incapable of providing effective communication.
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Ignored Landlord said about James Chiltern
Services : Letting( As a Owner )Date: 20th Sep 2021
Absolutely horrendous service, no regard for their customers and incapable of providing effective communication.
I've never dealt with a company that has such consistently low standards, each time you think they've hit a new low they outdo themselves yet again.
Avoid at all costs.
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“I can honestly say ...
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5 Star Review
Ayyaz
By : 'Glyn'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : CR0
8 Feb 2021
People found this helpful1
“I can honestly say that the service I have had from the James Chiltern team in Croydon (especially Ayyaz) has been absolutely brilliant. I have been with them for approx 7 years, and nothing is too much.. Any query is dealt with promptly and I am always kept in the loop either via email... Read Full Review
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Glyn said about James Chiltern
Services : Letting( As a Owner )Date: 8th Feb 2021
“I can honestly say that the service I have had from the James Chiltern team in Croydon (especially Ayyaz) has been absolutely brilliant. I have been with them for approx 7 years, and nothing is too much.. Any query is dealt with promptly and I am always kept in the loop either via email or on the phone.”
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Great experience of the ...
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5 Star Review
Ayyaz
By : 'Ruairi'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CRO
27 Jan 2021
People found this helpful0
Great experience of the service with James Chiltern. Ayyaz went above and beyond to show us around the properties in the area. We were even introduced to some of the neighbours to get more of a feel for the area. A nice touch and really helpful when trying to imagine yourself living in the... Read Full Review
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Ruairi said about James Chiltern
Services : Sales( As a Buyer )Date: 27th Jan 2021
Great experience of the service with James Chiltern. Ayyaz went above and beyond to show us around the properties in the area. We were even introduced to some of the neighbours to get more of a feel for the area. A nice touch and really helpful when trying to imagine yourself living in the neighbourhood.
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Liars ...
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1 Star Review
Ayyaz
By : 'Bola'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CR0
10 Sept 2019
People found this helpful2
I had found a one bed flat through James Chiltern to rent, paid my deposit and provided my documents. For a week my references hadn’t been contacted. James Chiltern informed me the landlord had decided to move back in 7 days after I paid the deposit. Bearing in mind they had known for a... Read Full Review
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Bola O said about James Chiltern
Services : Letting( As a Tenant )Date: 9th Sep 2019
I had found a one bed flat through James Chiltern to rent, paid my deposit and provided my documents. For a week my references hadn’t been contacted. James Chiltern informed me the landlord had decided to move back in 7 days after I paid the deposit. Bearing in mind they had known for a week and didn’t think to warn me of such so at least as I was aware. A few hours later the property was back on their site and available for viewings. A quick phone call made by an associate of mine discovered the landlord is not moving back in and the property is going through referencing with someone else AFTER they had received my deposit within 5 minutes of receiving their email requesting it. They are deceitful, liars and should NOT be trusted. This is a warning to all they will make mistakes which involves money and lie about it and make no attempt to pay you back you have to chase them for your money.
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By : Mathew J Harris
11 Sept 20191. The property in question has been re-occupied by the landlord. We have proof of this. 2. The applicant had not yet started her job so was not referenced. 3. We returned her 1 week holding...
A pleasure to deal with ...
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5 Star Review
By : 'Umar'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : CR0
25 Oct 2018
People found this helpful0
The James Chiltern team have been great with us throughout our 3 year tenancy. The flat has always been attended to whenever there has been an issue. The Landlord has been cooperative and also very understanding and pleasant throughout too. No ridiculous fees or unnecessary surcharges were... Read Full Review
Comments on Agent Fees
Good
Comments (0)The James Chiltern team have been great with us throughout our 3 year tenancy. The flat has always been attended to whenever there has been an issue. The Landlord has been cooperative and also very understanding and pleasant throughout too.
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Umar Q said about James Chiltern
Services : Letting( As a Tenant )Date: 24th Oct 2018
The James Chiltern team have been great with us throughout our 3 year tenancy. The flat has always been attended to whenever there has been an issue. The Landlord has been cooperative and also very understanding and pleasant throughout too.
No ridiculous fees or unnecessary surcharges were applied to renewals and when initially signing the agreement
I would highly recommend them to anyone wishing to rent both long term and short term
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sale of my ...
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5 Star Review
Ayyaz
By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CRO
20 Jul 2018
People found this helpful0
I was very impressed with how James Chiltern went about selling my flat. Although the viewings were not as many as I would have liked (I put this down to the slowness of the market at the time), However the viewings I did get were genuine. (a rather large agent who I used before seemed to nab... Read Full Review
Comments on Agent Fees
good
Comments (0)I was very impressed with how James Chiltern went about selling my flat. Although the viewings were not as many as I would have liked (I put this down to the slowness of the market at the time), However the viewings I did get were genuine. (a rather large agent who I used before seemed to nab people who had phoned about other properties, put them in their car and take them to see other properties which they had no interest in what-so-ever, which was very apparent as the viewing lasted about 30 seconds). James Chiltern only provided me with viewings from people who were genuinely interested in my property. They also took the time at the viewings enable me to tell the prospective buyers all about the flat and area etc.
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John Simonds said about James Chiltern
Services : Sales( As a Vendor )Date: 19th Jul 2018
I was very impressed with how James Chiltern went about selling my flat. Although the viewings were not as many as I would have liked (I put this down to the slowness of the market at the time), However the viewings I did get were genuine. (a rather large agent who I used before seemed to nab people who had phoned about other properties, put them in their car and take them to see other properties which they had no interest in what-so-ever, which was very apparent as the viewing lasted about 30 seconds). James Chiltern only provided me with viewings from people who were genuinely interested in my property. They also took the time at the viewings enable me to tell the prospective buyers all about the flat and area etc.
Also, Ayyas Choudry went above and beyond, when my sale nearly fell through. Will definately use them again.
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Worst Service ...
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1 Star Review
Nicole
Ayyaz
By : 'Worst'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CR0
11 Jun 2018
People found this helpful1
One of the worst estate agents to deal with. I had to terminate my contract with them after 8 weeks as they couldn't get me a single viewing for my property.As soon as Ayyaz signed the contract he went on a holiday for 4 weeks and after 3 weeks Nichole went on Holidays.So for few days it was... Read Full Review
Comments (0)One of the worst estate agents to deal with.
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Worst estate agents to deal said about James Chiltern
Services : Sales( Prospective Vendor/Buyer )Date: 10th Jun 2018
One of the worst estate agents to deal with.
I had to terminate my contract with them after 8 weeks as they couldn't get me a single viewing for my property.As soon as Ayyaz signed the contract he went on a holiday for 4 weeks and after 3 weeks Nichole went on Holidays.So for few days it was just James who was working alone in office and he didn't had a clue about what was going on.
After Ayaaz came back i told him that its been 4 weeks and i want to terminate my contract as there was no viewings arranged for my property.He convinced me that if you the drop the price we can get more viewings and potentially sell the property. So dropped the price from 295k to 285k in 4 weeks but no viewing has been arranged and than we further dropped it to 280k and he asked for a week to some viewings.
So i agreed for that and within 2 days Nichole called and said there is an offer on my property for 270k without even a viewing of my property that was very strange.
They clearly knew that i will not accept that price.So I started to negotiate the price and in the end when i agreed for 270k ,she said the client is not interested as we negotiated a few times.
So after that incident i decided to remove my property as i knew that all they do is lie about everything just to keep you as a client and keep your property listed with them.They don't have a strong data base of clients plus thier service is crap and lack of intiative from the staff.
So i have sent an email to both Ayaaz and Nichole on the 5th May and they didn't reply for few days so i called and spoke to Nichole and she said she will remove my property but obviously that didn't happen.
They stopped answering calls from my mobile and landline number.
Once James answered and when i asked for Ayaaz or Nicole he placed my call on hold for 10 mins and at the same time i tried to call from office number and Nicole picked up the call.So it was pretty obvious that they were avoiding my calls.
So i have sent another email on the 10th May requesting the same and again no response and in between i was trying to call and get hold of them.
On the 11th May Nicole said their system was down and they gave the same excuse for 5 days because of which they not able to remove from property from right-move and zoopla.
On the 15th again they were not picking up my calls from my mobile and my landline so i had to ask my wife to call them and guess what they picked up the call and it was Ayaaz and when my asked him is system up and running now and he didn't replied to that as he keep asking who calling and when my wife
said it was her he was like yes we'll get the property removed our systems today.
Same evening i spoke to Ayaaz who have not acknowledge by 3 emails and guess what same story again.
It was like torture and so stressful dealing with them.
Finally on the 21st of May i didnt see my property listed with them.
It was a nightmare.
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4 Star Review
James
Ayyaz
By : 'sunita'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : CR0
30 May 2018
People found this helpful0
I have been renting out my property through JC since Oct 2017. I find James and Ayyaz very pleasant and helpful. Recently I had some issue which was sorted with the help of them and I am really thankful so I am expressing my appreciation to James and Ayyaz for their... Read Full Review
Comments on Agent Fees
Fair
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sunita said about James Chiltern
Services : Letting( As a Owner )Date: 29th May 2018
I have been renting out my property through JC since Oct 2017. I find James and Ayyaz very pleasant and helpful. Recently I had some issue which was sorted with the help of them and I am really thankful so I am expressing my appreciation to James and Ayyaz for their assistance.
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Three good years with James ...
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5 Star Review
James
Ayyaz
By : 'Elvira'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CR7
5 May 2018
People found this helpful0
James Chiltern have been in charge of renting my property for three years now. Thus far it has been a good relationship from the very first time James came to look at the property for rental purposes. I felt very much at easy with James and there was no pressure to go ahead with anything. In fact I ... Read Full Review
Comments on Agent Fees
Good
Comments (0)James Chiltern have been in charge of renting my property for three years now. Thus far it has been a good relationship from the very first time James came to look at the property for rental purposes. I felt very much at easy with James and there was no pressure to go ahead with anything. In fact I had a few other agencies look at the property with higher monthly yields, but in the end went with James Chiltern and have no regrets. Ayyaz for the most part brought the clients round to view the property, I found him to be also easy going and professional. Five stars all the way for James Chiltern.
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Elvira said about James Chiltern
Services : Letting( As a Owner )Date: 4th May 2018
James Chiltern have been in charge of renting my property for three years now. Thus far it has been a good relationship from the very first time James came to look at the property for rental purposes. I felt very much at easy with James and there was no pressure to go ahead with anything. In fact I had a few other agencies look at the property with higher monthly yields, but in the end went with James Chiltern and have no regrets. Ayyaz for the most part brought the clients round to view the property, I found him to be also easy going and professional. Five stars all the way for James Chiltern.
Elvira
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I have had to terminate my ...
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1 Star Review
Nicole
By : 'Winifred'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CR0
11 Mar 2018
People found this helpful2
I have had to terminate my agreement with this agency due to the carelessness of staff who have shown my property to prospective tenants and the exceptionally rude and disrespectful attitude of a staff member named Nicole. Each time I returned home after my property was shown to tennants my lights ... Read Full Review
Comments on Agent Fees
Ayyaz was extremely willing to negotiate on his fees which was very helpful and pleasing.
Comments (0)I have had to terminate my agreement with this agency due to the carelessness of staff who have shown my property to prospective tenants and the exceptionally rude and disrespectful attitude of a staff member named Nicole. Each time I returned home after my property was shown to tennants my lights were left on and on one occasion my front door not locked. Nicole offered a feeble apology on the first occasion and to her credit the door was locked after this. However on two other occasions I returned to find my lights left on. I raised this as a concern in an email on the evening of 9.3.18 due to it being out of hours and never received a response; another viewing was arranged for the following day at 11 which went ahead. On my return lights were again left on which resulted in me calling the agency to speak with the manager, Nicole advised that he wasn't in. As I attempted to explain my concerns to her she repeatedly interrupted me and at one point told me that she had witnesses to her having turned off all the lights. As lights were clearly on in the property I told her that her response suggested that I was lying which I found offensive. Her response? âWell when I came to your property a tap was left onâ. I told her not to change the subject as my call was about her incompetence and inability to accept that she had failed to ensure that ALL lights had been turned off. And for the record Nicole a tap had not been left on the dripping water you heard was from the toilet cistern which was overflowing but has since been fixed.
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Winifred - West Croydon Home Owner said about James Chiltern
Services : Letting( As a Owner )Date: 11th Mar 2018
I have had to terminate my agreement with this agency due to the carelessness of staff who have shown my property to prospective tenants and the exceptionally rude and disrespectful attitude of a staff member named Nicole. Each time I returned home after my property was shown to tennants my lights were left on and on one occasion my front door not locked. Nicole offered a feeble apology on the first occasion and to her credit the door was locked after this. However on two other occasions I returned to find my lights left on. I raised this as a concern in an email on the evening of 9.3.18 due to it being out of hours and never received a response; another viewing was arranged for the following day at 11 which went ahead. On my return lights were again left on which resulted in me calling the agency to speak with the manager, Nicole advised that he wasn't in. As I attempted to explain my concerns to her she repeatedly interrupted me and at one point told me that she had witnesses to her having turned off all the lights. As lights were clearly on in the property I told her that her response suggested that I was lying which I found offensive. Her response? âWell when I came to your property a tap was left onâ. I told her not to change the subject as my call was about her incompetence and inability to accept that she had failed to ensure that ALL lights had been turned off. And for the record Nicole a tap had not been left on the dripping water you heard was from the toilet cistern which was overflowing but has since been fixed.
TIt saddens me to give this negative review because all staff bar this lady have proven to be exceptional, Mathew is pleasant, cheerful and always available and Ayyas always goes out of his way to offer advice and support. Nicole is however another story and she is in need of customer service training for she lacks this in all capacity. When I told her I wanted the keys to my property returned she told me to come and get them on Monday. As I saw no reason why I should wait until Monday I drove round to the agency and collected my keys which she dropped into my outstretched right hand.
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I sold a property through ...
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5 Star Review
By : 'CFB'
Services : Sales( As a Vendor )
Sold price : £183000
Would you recommend ? : Yes
Postcode : CR0
2 Mar 2018
People found this helpful0
I sold a property through James Chiltern,very well organised everything went to plan Matthew kept me informed all the way to... Read Full Review
Comments on Agent Fees
On par with Purple Bricks and others as one off fee.
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CFB said about James Chiltern
Services : Sales( As a Vendor )Date: 2nd Mar 2018
I sold a property through James Chiltern,very well organised everything went to plan Matthew kept me informed all the way to completion.
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I have been a customer for ...
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5 Star Review
James
Ayyaz
By : 'Michelle'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CR0
21 Dec 2017
People found this helpful0
I have been a customer for over 7 years and would like to say all the staff are friendly and very helpful and always get me a tenant , when I feel stressed they are always at the end of the phone to put my mind at rest Ayyaz Mathew and James have a wonderful Christmas and a happy new year and... Read Full Review
Comments on Agent Fees
good
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Michelle Blair said about James Chiltern
Services : Letting( As a Owner )Date: 21st Dec 2017
I have been a customer for over 7 years and would like to say all the staff are friendly and very helpful and always get me a tenant , when I feel stressed they are always at the end of the phone to put my mind at rest Ayyaz Mathew and James have a wonderful Christmas and a happy new year and thanks for all your help look forward to a bright future with you all Michelle Blair
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I viewed a few properties ...
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5 Star Review
Naseem
By : 'Julie'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CR0
4 Feb 2017
People found this helpful0
I viewed a few properties with this agent in order to buy a property in Croydon for investment. Naseem and all the other staff were all really polite and were all on time to all the many appointments I had. I found the team honest and very helpful. Ive offered on a property and the sale is... Read Full Review
Comments on Agent Fees
The sales fee is reasonable than all the other local agents, even though I never had a property sold by James Chiltern Estate Agents.
Comments (0)I viewed a few properties with this agent in order to buy a property in Croydon for investment. Naseem and all the other staff were all really polite and were all on time to all the many appointments I had.
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Julie Myers said about James Chiltern
Services : Sales( As a Buyer )Date: 4th Feb 2017
I viewed a few properties with this agent in order to buy a property in Croydon for investment. Naseem and all the other staff were all really polite and were all on time to all the many appointments I had.
I found the team honest and very helpful. Ive offered on a property and the sale is going through!
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Lies, lies lies is all they ...
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1 Star Review
By : 'WM'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : No
Postcode : CR0
15 Jan 2016
People found this helpful9
Lies, lies lies is all they will give you. Lie 1. They were supposed to rent our my flat for a few months while i looked for a buyer. Instead they rented it out for a year and had even promised the tenant that i was willing to rent our for a few years and that is why they choose the flat. Now i... Read Full Review
Comments (0)Lies, lies lies is all they will give you.
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WM said about James Chiltern
Services : Letting( As a Owner )Date: 15th Jan 2016
Lies, lies lies is all they will give you.
Lie 1. They were supposed to rent our my flat for a few months while i looked for a buyer. Instead they rented it out for a year and had even promised the tenant that i was willing to rent our for a few years and that is why they choose the flat. Now i cannot sell the flat and have to wait for the break clause to kick in.
Lie 2. As i was going to sell the flat, i asked if there was an excemption from the landlord license scheme, they said no and today i found out i could have been given one as i was planning to sell.
Lie 3. They keep advertising the a property even when it has been sold or rented out to give an illusion that they have loads of property to rent out.
I now unwillingly have a flat as i cannot sell it because these people have total disregard for how they treat people.
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My husband and I are looking ...
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1 Star Review
Chris
James
By : 'Sophie'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CR0
28 Jul 2015
People found this helpful6
My husband and I are looking for a place to buy. We viewed a few properties with James Chiltern, usually with James and everything was fine. However a few times another agent showed us around. I believe his name was Chris. He was always late and would talk to us like we're mates from down the pub... Read Full Review
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Sophie said about James Chiltern
Services : Sales( Prospective Vendor/Buyer )Date: 27th Jul 2015
My husband and I are looking for a place to buy. We viewed a few properties with James Chiltern, usually with James and everything was fine. However a few times another agent showed us around. I believe his name was Chris. He was always late and would talk to us like we're mates from down the pub failing to provide us with the relevant information about the property (service charge, length of the lease, etc.). Finally one day we arrange a viewing with James for the property next door to their office. The viewing was planned for 12 pm. We called at 11.30 am to confirm (because we live half an hour drive away) and Chris told us the viewing was at 3 pm. Breaking news to us but we went with the flow. We called at 2.50 pm to let them know we were around the corner but when we turned up at 3, Chris still hadn't got in touch with the tenants to check we could come upstairs (bear in mind it's the property next door). We waited 15 minutes for Chris to arrange everything but he didn't seem to be getting anywhere (no surprise if the tenant thought like us that the viewing was at 12 pm) and we had another appointment to attend. We agreed to come back at 4 and Chris promised to have it all sorted by then. When we came back at 4, Chris did not even bother getting up his chair and called to us through the room (where two other couples were standing)
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We have rented with James ...
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5 Star Review
By : 'Jo'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CR0
2 Jul 2014
People found this helpful0
We have rented with James Chiltren for almost 2 years, anytime we needed them they were always prompt, courteous and precise. We had a good professional relationship and we ended it in great terms, they were very prompt with refunding the deposit also we still have mail to pick up and they always... Read Full Review
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Jo said about James Chiltern
Services : Letting( As a Tenant )Date: 1st Jul 2014
We have rented with James Chiltren for almost 2 years, anytime we needed them they were always prompt, courteous and precise. We had a good professional relationship and we ended it in great terms, they were very prompt with refunding the deposit also we still have mail to pick up and they always inform us about this.
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Really dodgy company, Ayyaz ...
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1 Star Review
Ayyaz
By : 'SH'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CR0
18 Apr 2014
People found this helpful8
Really dodgy company, Ayyaz can be quite a smooth talker but its all a front. Received very unprofessional and dishonest service from these people. Ayyaz comments on one of these reviews saying its from a competitor???? What a laugh and an example of how they treat feedback and their customers. ... Read Full Review
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SH said about James Chiltern
Services : Sales( Prospective Vendor/Buyer )Date: 17th Apr 2014
Really dodgy company, Ayyaz can be quite a smooth talker but its all a front. Received very unprofessional and dishonest service from these people. Ayyaz comments on one of these reviews saying its from a competitor???? What a laugh and an example of how they treat feedback and their customers. "*"
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
